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canon mx870 printer problem


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#1
dawn1012

dawn1012

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Hi,

I'm stuck...I have a canon mx870 printer that I cannot get to print.  I have run a test page and alignment page and they turn out fine, but when I try to copy or print a document it acts, and sounds like it is printing, but the page comes out blank.  Anyone know what my problem could be.  I'm not very computer savvy.  Thanks for any help you can give me.

Dawn1


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#2
Dashing star

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First step is to ensure that you have well installed the latest driver for the printer, downloaded from the Canon Support website.

Secondly, right-click the printer's entry in the Printers applet, and select Properties. Go to the Maintenance tab and execute all the tests and maintenance functions, starting with Nozzle Check.

If this doesn't resolve your problem, the printer has a hardware problem. As it is new, use its warranty and demand repairs. If you have any problems with the shop you bought it from, contact Canon Support via their website.

 

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