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2010 Outlook email "failed during installation" error after tr

outlook email failed installation export contacts

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#1
venetic

venetic

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Hello,

 

I was trying to export my contacts from my Outlook 2010 so I can import them into my new gmail account. I got the following message when trying to export them into a csv file: "Microsoft Office Outlook cannot start the required translator. This feature is not currently installed. Would you like to install it now?"

 

I clicked yes and it rebooted my computer. Now Outlook won't open and it gives me the following error: "The operation failed due to an installation problem. Restart Outlook and try again. If the problem persists, reinstall."

 

I tried restarting, it gives me the same error. I tried repairing, it doesn't do anything. I cannot lose my emails and my contacts that are in Outlook so I'm scared to reinstall it and lose them. If there is a way to fix this without reinstalling, that would be best. If I have to reinstall, I need to save my emails and contacts and I'm not sure how to do that.

 

Thank you,

Christie


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#2
dsenette

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the contacts and emails should be stored in a PST or OST (likely PST file) somewhere on your computer already. if you do a file search for *.pst it should locate your inbox pst, which should also contain the contacts.


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