[joecool90]

Hello, I'm trying to use Spotify on my laptop after cleaning my system of a virus. However it blocks me by giving the message: 'Your system administrator has blocked this program. For more information, contact your system administrator.' I tried to uninstall the program (to install it again) but it gave me this message: 'You do not have sufficient access to uninstall Spotify. Please contact your system administrator'. Grateful for any help so I can listen to music again! Thanks.

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Hi there...  I hope I'm not stepping on any toes here...

 

In my closing speech to you in the Virus, Spyware, Malware Removal forum, I mention CryptoPrevent.  I'm wondering if you installed this?  I bet you did...

 

It sounds like CryptoPrevent is protecting you from potential threats there, but I think you can white list certain programs with it, like Spotify, which likes to install in AppData folder for some reason. 

 

I don't use Spotify on my computer, but thought I'd offer this since I recognized you. 

 

I just tried it myself (I use CryptoPrevent), and it failed with error code 53.  In the CryptoPrevent Menu, look at Alerts > Blocked Apps.  Here's mine:

 

Look in Advanced > Software Restriction Policy Editor and try adding the below-quoted line to your Whitelist as shown below:

%userprofile%\AppData\Roaming\Spotify\SpWebInst0.exe

 

 

Try installing Spotify again.

 

I just tested this and it worked for me (without a reboot even). 

[DanoNH]

Hi there...  I hope I'm not stepping on any toes here...

 

In my closing speech to you in the Virus, Spyware, Malware Removal forum, I mention CryptoPrevent.  I'm wondering if you installed this?  I bet you did...

 

It sounds like CryptoPrevent is protecting you from potential threats there, but I think you can white list certain programs with it, like Spotify, which likes to install in AppData folder for some reason. 

 

I don't use Spotify on my computer, but thought I'd offer this since I recognized you. 

 

I just tried it myself (I use CryptoPrevent), and it failed with error code 53.  In the CryptoPrevent Menu, look at Alerts > Blocked Apps.  Here's mine:

 

Look in Advanced > Software Restriction Policy Editor and try adding the below-quoted line to your Whitelist as shown below:

%userprofile%\AppData\Roaming\Spotify\SpWebInst0.exe

 

 

Try installing Spotify again.

 

I just tested this and it worked for me (without a reboot even). 

[joecool90]

Hi Dano, thanks again for your help. I followed your instructions to the letter but Spotify is still giving me the same message, also I'm still unable to uninstall it. Help...?

[DanoNH]

Try running CryptoPrevent, remove policies and disable it temporally.  Reboot, and try again.

[joecool90]

That works! Just after i clicked the spotify icon, windows firewall asked me to allow access so I did.

 

The question is, how to get CryptoPrevent and Spotify working together...?

[DanoNH]

 

Just re-enable CryptoPrevent and I believe it will ask to white list what is already on your system.  

[joecool90]

I re-enabled CrytptoPrevent, restarted the system and it's giving me the same message as in my first email. I wonder if Spotify and Crypto are not meant to be on my laptop

[DanoNH]

Are you installing or uninstalling?  I didn't have it on my system, but I installed it with the white list line and instructions above... 

[joecool90]

I disabled Crypto, rebooted the system and successfully deleted Spotify. I then turned Crypto back on.

 

I tried to install Spotify but it gives the error message:

 

'Spotify could not be started (Error code: 17)'

 

Any thoughts?

[DanoNH]

Maybe try downloading and running the Spotify full installer (34.7MB) instead of their installer stub program (152KB)?

 

Which one(s) have you tried?

 

I used the small stub installer, but no issues when I whitelisted it first like mentioned in Post #2. 

[joecool90]

I tried both files but get exactly the same message?

[DanoNH]

Not sure what to tell you at this point.  Maybe try using the Policy Editor to add a less restrictive white list entry, such as:

%userprofile%\AppData\Roaming\Spotify\

 

It should work when white listed, and CryptoPrevent should ask you when it's installed if you want to white list what's already there.  So maybe an Uninstall/Re-Install of CryptoPrevent?

 

I wish I was able to duplicate your issue.

[DanoNH]

If you uninstall, I would disable the protection first.

 

You might also try contacting the developer of CryptoPrevent about Spotify.  There should be a log available under the menu Alerts > Blocked Apps (Event Log):

 

In the Blocked Events Log, look for the most recent events related to Spotify, and either post a screen shot of each, or you can copy/paste the text under Event Description: here.

 

Also, what level of protection did you apply?  If you applied anything above Default, you may have issues like you are reporting...

 

[joecool90]

I have set to default protection.

 

I think at this stage I'll contact the Crypto developer for help, otherwise will leave it there.

 

Thanks for your help again, happy for you to close topic.

[DanoNH]

Again, you're more than welcome!   Instead of closing just yet, I do have a small request

 

If/when you sort this out with the CryptoPrevent developer, if you would post your solution it would be most appreciated, not just by me, but the community as a whole.  That way, people with a similar problem could search and find a potential answer right here.