Posted 07 June 2015 - 09:59 AM
Posted 07 June 2015 - 05:10 PM
Hi there... I hope I'm not stepping on any toes here...
In my closing speech to you in the Virus, Spyware, Malware Removal forum, I mention CryptoPrevent. I'm wondering if you installed this? I bet you did...
It sounds like CryptoPrevent is protecting you from potential threats there, but I think you can white list certain programs with it, like Spotify, which likes to install in AppData folder for some reason.
I don't use Spotify on my computer, but thought I'd offer this since I recognized you.
I just tried it myself (I use CryptoPrevent), and it failed with error code 53. In the CryptoPrevent Menu, look at Alerts > Blocked Apps. Here's mine:
Look in Advanced > Software Restriction Policy Editor and try adding the below-quoted line to your Whitelist as shown below:
Try installing Spotify again.
I just tested this and it worked for me (without a reboot even).
Posted 08 June 2015 - 12:38 PM
Hi Dano, thanks again for your help. I followed your instructions to the letter but Spotify is still giving me the same message, also I'm still unable to uninstall it. Help...?
Posted 08 June 2015 - 01:14 PM
Try running CryptoPrevent, remove policies and disable it temporally. Reboot, and try again.
Posted 08 June 2015 - 02:03 PM
That works! Just after i clicked the spotify icon, windows firewall asked me to allow access so I did.
The question is, how to get CryptoPrevent and Spotify working together...?
Posted 08 June 2015 - 02:28 PM
Just re-enable CryptoPrevent and I believe it will ask to white list what is already on your system.
Posted 08 June 2015 - 03:36 PM
I re-enabled CrytptoPrevent, restarted the system and it's giving me the same message as in my first email. I wonder if Spotify and Crypto are not meant to be on my laptop
Posted 08 June 2015 - 03:50 PM
Are you installing or uninstalling? I didn't have it on my system, but I installed it with the white list line and instructions above...
Posted 09 June 2015 - 03:45 PM
I disabled Crypto, rebooted the system and successfully deleted Spotify. I then turned Crypto back on.
I tried to install Spotify but it gives the error message:
'Spotify could not be started (Error code: 17)'
Posted 10 June 2015 - 05:48 PM
Not sure what to tell you at this point. Maybe try using the Policy Editor to add a less restrictive white list entry, such as:
It should work when white listed, and CryptoPrevent should ask you when it's installed if you want to white list what's already there. So maybe an Uninstall/Re-Install of CryptoPrevent?
I wish I was able to duplicate your issue.
Posted 10 June 2015 - 11:03 PM
If you uninstall, I would disable the protection first.
You might also try contacting the developer of CryptoPrevent about Spotify. There should be a log available under the menu Alerts > Blocked Apps (Event Log):
In the Blocked Events Log, look for the most recent events related to Spotify, and either post a screen shot of each, or you can copy/paste the text under Event Description: here.
Also, what level of protection did you apply? If you applied anything above Default, you may have issues like you are reporting...
Posted 11 June 2015 - 05:09 AM
I have set to default protection.
I think at this stage I'll contact the Crypto developer for help, otherwise will leave it there.
Thanks for your help again, happy for you to close topic.
Posted 11 June 2015 - 06:27 AM
Again, you're more than welcome! Instead of closing just yet, I do have a small request
If/when you sort this out with the CryptoPrevent developer, if you would post your solution it would be most appreciated, not just by me, but the community as a whole. That way, people with a similar problem could search and find a potential answer right here.
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