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cannot surf anymore and office Word gives an error [Solved]


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#31
HaraMo

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I found something: I made a new word document, it opened without a problem. Saved it, and close it. then I opened it, all ok.

 

then I went to file, open, to see the word document I want to open that gives me the error: I dont see it ,

 

It seems that office word can only see docx, odt, txt files and not doc files.

 

As the document I try to open and gives an error is an doc file.


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#32
HaraMo

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it becomes clearer now:

 

It was not word that opened the new docx file, but wordpad

 

It I righ click and select open with, then I choose word: same error.

 

 

office xml handler: I tried to open the new file with this app: nothing happens, no new windos opens or no error. 

this office xml handler has the same symbol as office 2013 for home and students.  I downloaded it from my account at office dot com. it's a 32 bit version.


Edited by HaraMo, 02 July 2015 - 09:25 AM.

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#33
emeraldnzl

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I am afraid I am not the right person to help you with this.

 

It is a technical problem that I don't have the expertise to answer.

 

You could try Microsoft Support:

 

https://support.microsoft.com/en-nz

 

Or Office Support:

 

https://support.offi...error&lcid=1033

 

Or you could open a topic at our Office forum:

 

http://www.geekstogo...orum/25-office/

 

 

 

 

 

 

 

 

 


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#34
HaraMo

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Problem of office is solved, thank to you coworker thanks again.

 

I was now updating java, en flash player: but nothing happens, when I go to control panel en run flash player, the update buttons are gray.

 

and java, the update run, (uac  windows appears), but after that nothing happens.

 

google chrome uac windows also appears some times, I run it but don't see anything happening. I checked google chrome version, already the latest.

 

 

fc cannow, found some corruptions that could not be solved. another forum is tryin to fix it, I have done so many steps, and yet no free corruption windows... patience... .


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#35
emeraldnzl

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Thanks for the update.

 

I wish you the best of luck. :)

 

This is now outside the Malware forums area so to finish up this topic.

 

Here are some things that I think are worth having a look at if you don't already know about them:

----------------------------------------------------------------------------------------------------------------------

So many of us use Facebook nowadays. Go here for a guide to Facebook security.

-----------------------------------------------------------------------------------------------------------------------

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article Strong passwords: How to create and use them.

----------------------------------------------------------------------------------------------------------------------

Java warning

Java is a popular point of entry to your computer for malicous programs. Unless you need it to run an important software the safest approach is to completely uninstall Java. Where you do require it, then the next safest option is to disable it in your browsers until you need it, then enable it.

How to disable Java in your web browser and How to unplug Java from the browser

If you do still need Java then regularly check that it is up to date. Older versions are the most vulnerable to malicious attack.

You also need to unininstall older versions of Java.

  • Open Control Panel by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search)
  • Enter Control Panel in the search box and then tap or click Control Panel.
  • Control Panel > Uninstall a Program
      
  • Remove all Java updates except the latest one you have just installed.

--------------------------------------------------------------------------------------------------------------------

CryptoLocker Warning

There is a particularly nasty infection out there at the moment.

Go here for information about CryptoLocker Ransomeware

Download CryptoPrevent free for home use.

--------------------------------------------------------------------------------------------------------------------

To help protect your computer in the future:

If you do not already have automatic updates set then it is recommended that you do set Windows to check, download and install your updates automatically.

  • Open Control Panel by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search)
  • Enter Control Panel in the search box, and then tap or click Control Panel.
  • Click/tap System and Security > Windows Update
  • Under Windows Update click on Turn automatic updating on or off
  • Check items shown to ensure you receive updates automatically. Click OK.

Be aware of what emails you open and websites you visit.

Go here for some good advice about how to prevent infection.

For some common sense advice about protecting your computer read How to boost your malware defense and protect your PC

A fun way to check your online safety literacy.

Quiz - getsafeonline

Have a safe and happy computing day!

 


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#36
HaraMo

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ok, java uninstalled, rebooted, and installed new one.

 

cryptoprevent installed

 

I hope it will be good . will turn on back norton, as I had it disabled during the cleaning..

 

Can I see if firewall is on?


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#37
emeraldnzl

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I don't have Norton but I think it depends a bit on what version you have.

 

Here is a link that has some instructions for the various versions. The information is aimed at telling you how to configure to allow a certain program to communicate. Not what you intend to do but you will be able to use the information see how to access the firewall and see what you want to see.

 

http://www.logicinmi...wall/index.html

 

Also, here is how to check Windows Firewall. Care though because proprietary firewalls (in your case Norton Internet Security) often turn Windows Firewall off to prevent conflict.

 

Go to Start > Control Panel and type firewall in the Search box then click Windows Firewall.

 

You should see a heading Turn Windows on or Off.

 

From there you should be able to see what the firewall status is.

 

If you are uncertain about it you might trying uninstall Norton and then reinstalling. The reinstalled version will likely set itself to the defaults.

 

 


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#38
emeraldnzl

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.


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