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I believe I might have a virus or malware


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#31
zep516

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Very good !

We will remove all the tools and log files now from desktop, clear all restore points and create a new one by following the exercise below.

Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run.
  • The program will run for a few seconds and display a notepad report.
    Paste it for my review.

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#32
Shirleys961

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OK, it's wanting me to sign in. I need to sign up for this web analytics software just to remove these?


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#33
zep516

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No! There should be no need to sign up for anything, I've checked the delfix link and do not see a problem.
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#34
Shirleys961

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Ok, when I click on that link it shows a sign in for Piwik Web analytics


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#35
zep516

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Very odd.

For reference what browser is that ?

Try the delfix link at bleepingcomputer Here.
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#36
Shirleys961

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Ok, that is a totally different screen that comes up. I'm only using FireFox.


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#37
Shirleys961

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 DelFix v10.8 - Logfile created 29/06/2015 at 21:57:28
# Updated 29/07/2014 by Xplode
# Username : Shirley - SHIRLEY-PC
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

~ Removing disinfection tools ...

Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\Users\Shirley\Desktop\FRST-OlderVersion
Deleted : C:\log.txt
Deleted : C:\Users\Shirley\Desktop\Addition.txt
Deleted : C:\Users\Shirley\Desktop\AdwCleaner[S0].txt
Deleted : C:\Users\Shirley\Desktop\adwcleaner_4.207.exe
Deleted : C:\Users\Shirley\Desktop\esetsmartinstaller_enu.exe
Deleted : C:\Users\Shirley\Desktop\Fixlog.txt
Deleted : C:\Users\Shirley\Desktop\FRST.txt
Deleted : C:\Users\Shirley\Desktop\FRST64.exe
Deleted : C:\Users\Shirley\Desktop\JRT.exe
Deleted : C:\Users\Shirley\Desktop\JRT.txt
Deleted : C:\Users\Shirley\Desktop\SecurityCheck.exe
Deleted : HKLM\SOFTWARE\AdwCleaner

~ Cleaning system restore ...

Deleted : RP #317 [Windows Update | 06/07/2015 07:00:29]
Deleted : RP #318 [Installed Evernote v. 5.8.8 | 06/07/2015 16:46:08]
Deleted : RP #319 [Windows Update | 06/13/2015 07:01:07]
Deleted : RP #320 [Scheduled Checkpoint | 06/20/2015 13:37:39]
Deleted : RP #321 [Restore Point Created by FRST | 06/21/2015 19:47:18]
Deleted : RP #323 [Scheduled Checkpoint | 06/29/2015 22:05:15]

New restore point created !

~ Resetting system settings ... OK

########## - EOF - ##########
 


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#38
zep516

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Hello,

I can't explain that Delfix link at the moment.

I'm leaving the topic open for a few days and we will see how things go.

Joe
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#39
Shirleys961

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ok thanks, I haven't been online in the last couple of days but with a few days off I will be and I'll see how it goes :)


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#40
zep516

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You're welcome.

Have a safe holiday !

Joe
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#41
Shirleys961

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You too :)


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#42
Shirleys961

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So, I haven't really been online at this computer at all since the last time I posted. Seems to be ok today, firefox is crashing alot today though and that same flash player thing.

 

thanks


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#43
zep516

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Hello,

Can you try updating Firefox if it needs it,

https://support.mozi...-latest-version
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#44
Shirleys961

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Hey,

It doesn't need it (so it says) :)

 

Sorry haven't been on lately, darn job expects me to actually be there and work LOL


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#45
zep516

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Hello,

We could simply try reinstalling Firefox and see how that goes.

Get Firefox from here-->https://www.mozilla....US/firefox/new/

Try that and run it for a while.

Joe
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