[zCookieMonsterz]

I have a Dell computer. Tried factory resetting it but I need OR a windows CD (which I lost), OR a system image (which I don't have again), OR I could use a restore point. Sadly, I don't have any. So, basicly, I can't reset my computer? It's full of spyware I guess so I need some help...

 

[Advertisements]

Have a go here, before you do a reset.

[Caliburn]

Have a go here, before you do a reset.

[zCookieMonsterz]

Malware isn't the only reason why I want to reset my computer.

Edited by zCookieMonsterz, 26 June 2015 - 11:56 AM.

[zCookieMonsterz]

Please help, this is pretty urgent

[Caliburn]

Do you have the original product key?

[Ztruker]

What is the full model number?

Is there a COA sticker on it and is it readable?

 

There should be a recovery partition on the hard drive that can be used to restore to factory state. The online users guide will show how to use it. That's why I need the full model number.

 

You should be doing image backups so a problem like this can't seriously hurt you. Too late now, but think about it for the future once this is fixed.

Get an external USB hard drive and use Macrium Reflect Free. Keep it up to date.