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PXE-E61 media test


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#1
Chatrisha

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My sister brought me her computer today because she has been having this problem with it. She will occasionally get a blue screen saying her computer will shut down, and when it reboots she gets a

 

 Realtek RTL8100E/8101E fast ethernet network adapter V1.02 (060510)

PXE-E61: Media test failure, check cable

PXE:MOF:exiting PXE ROM

 

message. She would be able to just shut down and a few hours later it would work fine again. It happened again about 5 hours ago, and just will not boot. The same message keeps repeating over and over.


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#2
zep516

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Hello Chatrisha,

Warning I'm not a technician,

but I saw your post and thought I would respond about the error in general;

Realtek RTL8100E/8101E fast ethernet network adapter V1.02 (060510)
PXE-E61: Media test failure, check cable
PXE:MOF:exiting PXE ROM


That error above can indicate a failed hard drive especially the fact that you also had a blue screen possibly indicating hardware failure.

Also
When the error says "check cable" it's referring to the cable that connects to the Hard drive however Laptops do not usually have a cable and the hard drive connects to a connector built into the motherboard, I had the same error on my Gateway Laptop and thought the drive was failed, after a little more investigation i found a cover on the back of the laptop took 2 or 3 screws out removed cover and there it was the hard drive had simply come disconnected. All I did was plug it in, put cover on, and it rebooted to windows, maybe you will find the same. Hopefully a technician will see this thread and also reply with other ideas.

What is the make an model? Is it a Toshiba by chance ?

Thanks
Joe
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#3
Chatrisha

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Yes, it's Toshiba. Not sure of model or anything atm. I'm actually just headed to bed as it's quite late. Can I let you know tomorrow?
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#4
zep516

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OK,

I'll also try an get the topic moved to another area since it's not a malware issue.
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#5
phillpower2

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Hello folks,

 

Chatrisha,

 

When you reply can you post the model name or number of the notebook for us, additionally, try restarting the notebook and accessing the BIOS to check the following;

1: That the HDD is listed by name ST for Seagate or WD for Western Digital as two examples.

2: That the boot sequence is set so as the HDD is the first or second boot device.**

3: That the time and date are correct.

 

** The option to boot from any PXE device should be disabled on any computer that has not previously been configured to boot up from a network.


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#6
Chatrisha

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Its a satellite L450D-OOX. There are 2 compartments besides the battery one on the back that I can remove, which one would hold the hard drive?


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#7
Chatrisha

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And I cant see the HDD listed anywhere on the BIOS. Date and time are correct, and boot order is CD/DVD FDD then LAN


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#8
phillpower2

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If the HDD is not listed in the BIOS and the computer will not boot into Windows then the HDD has failed.

 

To help with removing the HDD see steps 1 and 2 here

 

FDD and Lan should not be enabled as boot devices, disable them and you should no longer get the PXE error message, it doesn't help with the HDD issue but it will stop the computer from trying to boot from a non existent source.

 

Tip

If you have something to add while waiting for a reply use the edit tab – bottom right of the dialogue input box and this will ensure that no information that you provide is overlooked (this can happen if your topic has more than one page)  


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#9
Chatrisha

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Should I remove it and try to reconnect it, or is it a lost cause?


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#10
phillpower2

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No harm in removing and replacing the drive in case of a dirty or poor contact.

 

If you can get some further information from your sister it may save you a lot of time and trouble, questions to ask include;

1: Has the notebook been dropped or banged.

2: Has the HDD been making any odd noises.

3: How much free storage space was available on the drive.


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#11
Chatrisha

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It's a refurbished computer, has not been dropped or banged. Once, a few days ago, while streaming a video it froze and gave a long beep, then the screen started flashing different colours and the computer restarted. Upon restart, once again she was receiving the original message repeatedly. As for available space, no idea. She's 12 and doesnt really pay that much attention to those details. 

I removed and reconnected the hard drive and still got the same messages, as well. 

 

Is it just time to invest in a new computer/HDD for her?


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#12
phillpower2

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a few days ago, while streaming a video it froze and gave a long beep, then the screen started flashing different colours and the computer restarted. 

 

 

Overheating would cause that sort of behaviour, problem is that it could be anything from an overheating video chip, Ram, HDD or the MB itself.

 

I removed and reconnected the hard drive and still got the same messages, as well. 

 

 

Did you disable the FDD and Lan options in the BIOS as I suggested.

 

Is it just time to invest in a new computer/HDD for her?

 

 

Before purchasing anything I would suggest that you have the present HDD tested, this can be done by placing it in another notebook, an external USB HDD enclosure/adaptor or by taking it to a local tech store, the latter may cost a small fee so be sure to ask first.


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#13
Chatrisha

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Our mother has stated that she's just going to take it back to the place where it was purchased and have them take a look at it. Thanks for the help so far though


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#14
phillpower2

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No problem, good luck with it and please let us know how you get on.

 

You are welcome btw  :)


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