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AntiVirus doesn't start [Solved]

AntiVirus

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#16
Biscuithd

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Excellent news!!

 

How is the computer running now?


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#17
davidhoho

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its running perfectly !!

thanks a lot biscuithd


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#18
Biscuithd

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thanks a lot biscuithd

 

You are very welcome!

 

Let's make sure everything is updated and then I have some final cleanup to do, so don't leave yet! :)

 

51c9d14017fa0-SecurityCheck.PNG Scan with Security Check

Please download Security Check by Screen317 and save it to your desktop.

 

  • Right-click on 51c9d14017fa0-SecurityCheck.PNG icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Follow onscreen instructions inside the black box. This scan won't take long.
  • Soon a notepad document called checkup.txt will open automaticaly.

Please include the content of that document.


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#19
davidhoho

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Here is the result

 

 

 Results of screen317's Security Check version 1.005  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Microsoft Security Essentials   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Java™ 6 Update 24  
 Java™ SE Runtime Environment 6 Update 1
 Java™ SE Development Kit 6 Update 1
 Java version 32-bit out of Date!
 Adobe Flash Player 18.0.0.203  
 Adobe Reader 10.1.1 Adobe Reader out of Date!  
 Mozilla Firefox 37.0.2 Firefox out of Date!  
 Google Chrome (43.0.2357.130)
 Google Chrome (43.0.2357.132)
 Google Chrome (GoogleUpdateHelper.dll..)
 Google Chrome (log...)
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````
 


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#20
Biscuithd

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Sorry, I've been away from home and the computer.

 

Some updating needs to be performed.

 

First, Java. In the next paragraphs is my canned speech for Java. Aside from the use of P2P networks, Java in the #1 means of exploits right now. Run JavaRa or Security Check often to be sure that everything is up to date.

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version
 

 

Next, your Adobe Reader is out of date. This is another highly exploited program so check this too.

 

 

Adobe Reader
Adobe Reader is the second most targeted (by malware) common software. If all you ever do with Adobe Reader is view PDF files, then please consider replacing it with a lighter, free PDF reader that is not exploitable. One that we recommend is Sumatra PDF.

To update Adobe Reader:

  • Launch your Adobe Reader.
  • Click Help and then click on About Adobe Reader from the menu list.
  • If the version is 11.0.04 then you are up to date. If it is less than this and you are keeping Adobe Reader, you should update to the latest version.
  • The best place to get Adobe Reader is from Adobe (click on Adobe to go there now).
  • Click on Download in the menu bar on top of the Adobe web page.
  • Click on Adobe Reader in the list on the right hand side of the page.
  • On the next page, click on the check mark (to turn it off) beside the option to include the McAfee scanner in the download and install. Make sure the check is NOT marked (this is another example of Foistware).
  • Click the Install Now button and follow the directions on next page.
  • If you are prompted to Save the installer file, choose to save it to your desktop. Once it is saved, right click on the file and select Run as Administrator.
  • When the installation is finished, you can delete the installer file on your desktop.

Update Firefox

Your current version of FireFox is out of date. Please update it by clicking the Help tab and then select About FireFox. FireFox will then update itself.

 


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#21
davidhoho

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Currently i need java for my software that's why i cannot disable it.

 

For Adobe i will update it soon

 

I don't update my Firefox because i am afraid that it's not compatible with my extension or other software later.

hahaha

 

Anything i have to do next?


Edited by davidhoho, 15 July 2015 - 10:08 AM.

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#22
Biscuithd

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Since you know about the other stuff, I think you're in good shape and I think I will remove my tools and send you on your way! :)

It's been a pleasure!

 

51a5ce45263de-delfix.png Clean with DelFix
 
Please download DelFix by Xplode and save it to your desktop.
 
  • Right-click on 51a5ce45263de-delfix.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Ensure that Remove disinfection tools, Purge system restore and Reset system settings are checked.
  • Push Run.
  • When finished, it will display a notepad report.
 
Include it for my review.

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#23
davidhoho

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Here :) Thank's so Much, you really help me a lot. I thought i have to recovery my laptop and it will took a lot of works since i have too many important software installed here

 

# DelFix v1.010 - Logfile created 16/07/2015 at 14:28:32
# Updated 26/04/2015 by Xplode
# Username : David - DAVIDHOHO
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

~ Removing disinfection tools ...

Deleted : C:\Qoobox
Deleted : C:\FRST
Deleted : C:\zoek_backup
Deleted : C:\AdwCleaner
Deleted : C:\RegBackup
Deleted : C:\ComboFix.txt
Deleted : C:\zoek-results.log
Deleted : C:\Windows\grep.exe
Deleted : C:\Windows\PEV.exe
Deleted : C:\Windows\NIRCMD.exe
Deleted : C:\Windows\MBR.exe
Deleted : C:\Windows\SED.exe
Deleted : C:\Windows\SWREG.exe
Deleted : C:\Windows\SWSC.exe
Deleted : C:\Windows\SWXCACLS.exe
Deleted : C:\Windows\Zip.exe
Deleted : HKLM\SOFTWARE\AdwCleaner
Deleted : HKLM\SOFTWARE\Swearware
Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\combofix.exe

~ Cleaning system restore ...


New restore point created !

~ Resetting system settings ... OK

########## - EOF - ##########


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#24
Biscuithd

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Excellent that this worked well!

 

If you ever need help, you know where we are. :)


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#25
Biscuithd

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.


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