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Latest two version of Malwarebytes don't open. [Closed]


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#1
JetFixxxer

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Version 2.1.6.1022 and 2.1.8.1057 dont open.  I've ran all these programs and then some.  Nothing it being detected. 2.0.4.1028 runs fine except the nagging about update.  Since they changed the GUI in .1022 It won't open.

 

I don't feel as though I'm infected and think it's a program issue. 

  

Windows Defender and Nod32 works fine. Window Defender is disabled because I have NOD32 installed.

 

-JRT

-OJT

-Rogue Killer

-RKill

-Unhide

-FRST64

-ADWCleaner

-TrendMicro Online

-NOD32 <-----Currently running

-MS Malicous

-SUPERAnti <-------- found nothing

-MEMTEST to make sure my memory wasn't bad.

 

I look through the logs an there isn't anything that shows up as malware and when I run it through loganalyzer MBAM Services comes back as Malware.   I used MBAM Clean and run MBAM Check and still nothing in the logs and when I run it through loganalyzer I get no "Malware" noted.

 

Chameleon works when 2.0.4.1028 is install but doesn't work with later versions.

 

Windows Log

 

Log Name:      Application
Source:        Application Error
Date:          7/1/2015 8:25:07 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:    
Description:
Faulting application name: mbam.exe, version: 2.3.55.0, time stamp: 0x557a2a02
Faulting module name: mbam.exe, version: 2.3.55.0, time stamp: 0x557a2a02
Exception code: 0xc0000005
Fault offset: 0x001c92fa
Faulting process id: 0x758
Faulting application start time: 0x01d0b45d8bb23cac
Faulting application path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
Faulting module path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
Report Id: ca1d8bf6-2050-11e5-8002-448a5b9ecfa3
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-07-02T00:25:07.000000000Z" />
    <EventRecordID>120438</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Elder</Computer>
    <Security />
  </System>
  <EventData>
    <Data>mbam.exe</Data>
    <Data>2.3.55.0</Data>
    <Data>557a2a02</Data>
    <Data>mbam.exe</Data>
    <Data>2.3.55.0</Data>
    <Data>557a2a02</Data>
    <Data>c0000005</Data>
    <Data>001c92fa</Data>
    <Data>758</Data>
    <Data>01d0b45d8bb23cac</Data>
    <Data>C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe</Data>
    <Data>C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe</Data>
    <Data>ca1d8bf6-2050-11e5-8002-448a5b9ecfa3</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Attached Files


Edited by JetFixxxer, 02 July 2015 - 06:43 PM.

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#2
emeraldnzl

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Hello JetFixxxer,

 

Welcome to Geekstogo.

 

From what you say it does sound like conflict of some sort or a technical issue but let's have a look at a FRST scan to see what we can see.

 

I take it you still have FRST on your machine.

 

Please run another FRST scan with the Addition.txt box ticked and post back the two logs generated - FRST.txt and Addition.txt.


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#3
JetFixxxer

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Here's the logs.

Attached Files


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#4
emeraldnzl

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Hello JetFixxxer,

 

Please copy and paste your logs into the thread. Do not attach unless asked to do so. :)

 

Now

Nothing much leaping out at me.

Do you know this one:

C:\Users\Jason\x.exe

Some versions of that are bad. It likely would have been removed by ESET if it was bad but just to be safe I have included it below for removal. If you know about it and want to keep it for some reason then take it out of the fix.

Moving on

Open notepad.

Please copy the contents of the code box below.

To do this highlight (click in the box and press Ctrl + A) the contents of the box and right click on it. Paste this into the open notepad. Save it to the Desktop as fixlist.txt.

Alternatively type the contents of the box into notepad and save it to your desktop as fixlist.txt.

NOTE. It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.
 

ShellIconOverlayIdentifiers-x32: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => No File
SearchScopes: HKU\.DEFAULT -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-19 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-20 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
Toolbar: HKU\S-1-5-21-2852922127-1510123100-1444635051-1001 -> No Name - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No File
Handler: livecall - {828030A1-22C1-4009-854F-8E305202313F} - No File
Handler: msnim - {828030A1-22C1-4009-854F-8E305202313F} - No File
FF Plugin: @videolan.org/vlc,version=2.0.5 -> C:\Program Files\VideoLAN\VLC\npvlc.dll No File
FF Plugin-x32: @esn/esnlaunch,version=1.140.0 -> C:\Program Files (x86)\Battlelog Web Plugins\1.140.0\npesnlaunch.dll No File
FF Plugin-x32: @esn/esnlaunch,version=2.1.3 -> C:\Program Files (x86)\Battlelog Web Plugins\2.1.3\npesnlaunch.dll No File
FF Plugin-x32: @esn/npbattlelog,version=2.3.2 -> C:\Program Files (x86)\Battlelog Web Plugins\2.3.2\npbattlelog.dll No File
FF Plugin-x32: @esn/npbattlelog,version=2.5.1 -> C:\Program Files (x86)\Battlelog Web Plugins\2.5.1\npbattlelog.dll No File
F Plugin-x32: @ogplanet.com/npOGPPlugin -> C:\Windows\system32\npOGPPlugin.dll No File
FF Plugin-x32: @pandonetworks.com/PandoWebPlugin -> C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll No File
FF Plugin HKU\S-1-5-21-2852922127-1510123100-1444635051-1001: ubisoft.com/uplaypc -> C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\npuplaypc.dll No File
C:\Users\Jason\x.exe
C:\Users\Jason\AppData\Local\Temp\dropbox_sqlite_ext.{5f3e3153-5bce-5766-8f84-3e3e7ecf0d81}.tmpucdpz6.dll
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
CMD: ipconfig /flushdns
EmptyTemp:

This script is specifically written for the infection on this person's computer. It should NOT to be used on another machine. It may cause serious damage even to the point of rendering the computer unusable.

Run FRST/FRST64 and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply.

After that

Please download Junkware Removal Tool to your desktop.



  • Shut down your protection software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right click JRT.exe and "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Finally in this post

Please download Farbar Service Scanner and run.



  • Make sure the following options are checked:
     
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender
  • Other Services
  • Press Scan
  • A log (FSS.txt) will be created in the same directory the tool is run.
  • Copy and paste the log back here.

So when you return please copy and paste into the thread

  • Fixlog.txt
  • JRT.txt
  • FSS.txt

 


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#5
JetFixxxer

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Fix result of Farbar Recovery Scan Tool (x64) Version:28-06-2015 01
Ran by Jason at 2015-07-02 23:33:27 Run:1
Running from C:\Users\Jason\Desktop
Loaded Profiles: Jason (Available Profiles: Jason)
Boot Mode: Normal
==============================================

fixlist content:
*****************
ShellIconOverlayIdentifiers-x32: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => No File
SearchScopes: HKU\.DEFAULT -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-19 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-20 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
Toolbar: HKU\S-1-5-21-2852922127-1510123100-1444635051-1001 -> No Name - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No File
Handler: livecall - {828030A1-22C1-4009-854F-8E305202313F} - No File
Handler: msnim - {828030A1-22C1-4009-854F-8E305202313F} - No File
FF Plugin: @videolan.org/vlc,version=2.0.5 -> C:\Program Files\VideoLAN\VLC\npvlc.dll No File
FF Plugin-x32: @esn/esnlaunch,version=1.140.0 -> C:\Program Files (x86)\Battlelog Web Plugins\1.140.0\npesnlaunch.dll No File
FF Plugin-x32: @esn/esnlaunch,version=2.1.3 -> C:\Program Files (x86)\Battlelog Web Plugins\2.1.3\npesnlaunch.dll No File
FF Plugin-x32: @esn/npbattlelog,version=2.3.2 -> C:\Program Files (x86)\Battlelog Web Plugins\2.3.2\npbattlelog.dll No File
FF Plugin-x32: @esn/npbattlelog,version=2.5.1 -> C:\Program Files (x86)\Battlelog Web Plugins\2.5.1\npbattlelog.dll No File
F Plugin-x32: @ogplanet.com/npOGPPlugin -> C:\Windows\system32\npOGPPlugin.dll No File
FF Plugin-x32: @pandonetworks.com/PandoWebPlugin -> C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll No File
FF Plugin HKU\S-1-5-21-2852922127-1510123100-1444635051-1001: ubisoft.com/uplaypc -> C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\npuplaypc.dll No File
C:\Users\Jason\x.exe
C:\Users\Jason\AppData\Local\Temp\dropbox_sqlite_ext.{5f3e3153-5bce-5766-8f84-3e3e7ecf0d81}.tmpucdpz6.dll
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
CMD: ipconfig /flushdns
EmptyTemp:
*****************

"HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrive1" => key removed successfully
HKCR\Wow6432Node\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A} => key not found.
"HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrive2" => key removed successfully
HKCR\Wow6432Node\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => key not found.
"HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ SkyDrive3" => key removed successfully
HKCR\Wow6432Node\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524} => key not found.
HKU\.DEFAULT\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value removed successfully
HKU\S-1-5-19\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value removed successfully
HKU\S-1-5-20\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value removed successfully
HKU\S-1-5-21-2852922127-1510123100-1444635051-1001\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{47833539-D0C5-4125-9FA8-0819E2EAAC93} => value removed successfully
HKCR\CLSID\{47833539-D0C5-4125-9FA8-0819E2EAAC93} => key not found.
"HKCR\PROTOCOLS\Handler\livecall" => key removed successfully
HKCR\CLSID\{828030A1-22C1-4009-854F-8E305202313F} => key not found.
"HKCR\PROTOCOLS\Handler\msnim" => key removed successfully
HKCR\CLSID\{828030A1-22C1-4009-854F-8E305202313F} => key not found.
"HKLM\Software\MozillaPlugins\@videolan.org/vlc,version=2.0.5" => key removed successfully
"HKLM\Software\Wow6432Node\MozillaPlugins\@esn/esnlaunch,version=1.140.0" => key removed successfully
"HKLM\Software\Wow6432Node\MozillaPlugins\@esn/esnlaunch,version=2.1.3" => key removed successfully
"HKLM\Software\Wow6432Node\MozillaPlugins\@esn/npbattlelog,version=2.3.2" => key removed successfully
"HKLM\Software\Wow6432Node\MozillaPlugins\@esn/npbattlelog,version=2.5.1" => key removed successfully
F Plugin-x32: @ogplanet.com/npOGPPlugin -> C:\Windows\system32\npOGPPlugin.dll No File => Error: No automatic fix found for this entry.
"HKLM\Software\Wow6432Node\MozillaPlugins\@pandonetworks.com/PandoWebPlugin" => key removed successfully
"HKU\S-1-5-21-2852922127-1510123100-1444635051-1001\Software\MozillaPlugins\ubisoft.com/uplaypc" => key removed successfully
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\npuplaypc.dll not found.
C:\Users\Jason\x.exe => moved successfully.
C:\Users\Jason\AppData\Local\Temp\dropbox_sqlite_ext.{5f3e3153-5bce-5766-8f84-3e3e7ecf0d81}.tmpucdpz6.dll => moved successfully.

========= reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f =========

The operation completed successfully.



========= End of Reg: =========


========= reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f =========

The operation completed successfully.



========= End of Reg: =========


=========  ipconfig /flushdns =========


Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========= End of CMD: =========

EmptyTemp: => 1.7 GB temporary data Removed.


The system needed a reboot..

==== End of Fixlog 23:33:58 ====

 

 

JRT log is the same everytime I have ran it.

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 7.2.7 (07.02.2015:2)
OS: Windows 8.1 Pro with Media Center x64
Ran by Jason on Thu 07/02/2015 at 23:37:32.58
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Tasks



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ Chrome


[C:\Users\Jason\appdata\local\Google\Chrome\User Data\Default\Preferences] - default search provider reset

[C:\Users\Jason\appdata\local\Google\Chrome\User Data\Default\Preferences] - Extensions Deleted:

[C:\Users\Jason\appdata\local\Google\Chrome\User Data\Default\Secure Preferences] - default search provider reset

[C:\Users\Jason\appdata\local\Google\Chrome\User Data\Default\Secure Preferences] - Extensions Deleted:
[]





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 07/02/2015 at 23:39:02.15
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

 

FSS

 

Farbar Service Scanner Version: 17-01-2015
Ran by Jason (administrator) on 02-07-2015 at 23:47:59
Running from "G:\Downloads"
Microsoft Windows 8.1 Pro with Media Center  (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****


Edited by JetFixxxer, 02 July 2015 - 09:48 PM.

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#6
emeraldnzl

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I have researched your problem and found this thread.

 

https://forums.malwa...is-not-working/

 

Also found these:

 

https://forums.malwa...val-process-2x/

 

https://forums.malwa...howtopic=146011

 

If you haven't already done so, have a look at those links and see if there is something there that will help.

 

And, have you checked to see whether ESET is blocking that version of MBAM?

 

Let me know if any of those make a difference. :)


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#7
JetFixxxer

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I've tried everything on Malwarbytes forums.   ESET isn't blocking it.  I installed ESET because MBAM wouldn't start. Then I installed SUPERAntispyware.  I've tried every single suggestions and programs and not one of them came back with a smoking gun. Windows defender runs, ESET runs, and SAS runs.  What are the chances that I'm only infected with a Malware that doesn't open MBAM, but allows other to run.

 

When they went to the new GUI in 6.1022 that's when the issue started.  I can run 4.1028 without any issue except of the nagging screen about updating.


Edited by JetFixxxer, 03 July 2015 - 08:12 PM.

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#8
emeraldnzl

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I am not seeing current Malware as a cause, could be wrong but I don't think so.

 

For possible leftover corruption from old malware you could try this:

 

Download Windows Repair (All In One) from here.

It will allow you to repair common issues with your computer such as firewall, file permission, and Windows Update problems.  When using this tool you can select the particular fixes you would like to launch and start the repair process.

Please download the tool to somewhere you can find it.

Double click to open and follow the prompts to install.

Once installed click on the tab Start Repairs and the button Start

At the list that presents put a check (tick) in the following:

• Reset Registry Permissions
• Reset File Permissions
• Register System Files
• Repair WMI
• Repair MDAC & MS Jet
• Repair Hosts File
• Remove Policies Set By Infections

Also put a check in the Restart/Shutdown System When Finished (lower right) box.

and in Restart System

Then click on the Start button if it doesn't do it automatically

If it asks you to back up your system click No and continue

When it is finished copy and paste the Windows Repair Log back here.

 

After that

 

One last thing you could do for the malware angle is to run an online scan with Dr Web.

 

Go to the link below and follow the instructions to run Dr Web CureIt.

http://www.freedrweb.com/cureit/

  • Dr Web will scan your computer. When finished a report is generated.
  • Please open and copy and paste the contents back here.

If the log is too long for one post just use as many as necessary or zip and upload as an attachment.

 

 


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#9
emeraldnzl

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.


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