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Can't install/run any antiviruses [Solved]


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#1
VVictor

VVictor

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Here's the FRST logs...

Attached Files


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#2
Essexboy

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After this fix could you test your AV please

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint:
R2 VSSS; C:\Users\Victor\AppData\Roaming\Microsoft\SystemCertificates\VSSVC.exe [103809344 2015-06-23] (Microsoft Corporation) [File not signed] <==== ATTENTION
2015-06-26 12:44 - 2015-06-26 12:44 - 01415680 _____ (wj32) C:\Program Files\FSVYCFIU.exe
2015-06-25 11:44 - 2015-06-25 11:44 - 01415680 _____ (wj32) C:\Program Files\KN036KNZ.exe
2015-06-24 12:22 - 2015-06-24 12:22 - 01415680 _____ (wj32) C:\Program Files\47AOR47J.exe
2015-06-23 22:09 - 2015-06-23 22:09 - 01415680 _____ (wj32) C:\Program Files\TUWXZ02K.exe
2015-06-23 21:59 - 2015-06-23 21:59 - 01415680 _____ (wj32) C:\Program Files\GJMP258K.exe
2015-06-23 12:50 - 2015-06-23 12:50 - 01415680 _____ (wj32) C:\Program Files\578ABDEY.exe
2015-06-04 21:02 - 2015-06-16 15:31 - 00000000 __SHD C:\Windows\SysWOW64\AI_RecycleBin
C:\Users\Victor\AppData\Roaming\Microsoft\SystemCertificates\VSSVC.exe
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers


Save this as fixlist.txt, in the same location as FRST.exe
FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that
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#3
VVictor

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Thanks for the help! It's fixed!  :spoton:


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#4
Essexboy

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Could you post the fix log so that I can ensure it has gone. Also are you experiencing any other problems
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#5
VVictor

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If there are any other problems I can't tell.

Here's the fixlog
 

Fix result of Farbar Recovery Scan Tool (x64) Version:28-06-2015 01
Ran by Victor at 2015-07-03 16:55:15 Run:2
Running from D:\Downloads Chrome
Loaded Profiles: Victor (Available Profiles: Victor)
Boot Mode: Safe Mode (with Networking)
==============================================
 
fixlist content:
*****************
CreateRestorePoint:
R2 VSSS; C:\Users\Victor\AppData\Roaming\Microsoft\SystemCertificates\VSSVC.exe [103809344 2015-06-23] (Microsoft Corporation) [File not signed] <==== ATTENTION
2015-06-26 12:44 - 2015-06-26 12:44 - 01415680 _____ (wj32) C:\Program Files\FSVYCFIU.exe
2015-06-25 11:44 - 2015-06-25 11:44 - 01415680 _____ (wj32) C:\Program Files\KN036KNZ.exe
2015-06-24 12:22 - 2015-06-24 12:22 - 01415680 _____ (wj32) C:\Program Files\47AOR47J.exe
2015-06-23 22:09 - 2015-06-23 22:09 - 01415680 _____ (wj32) C:\Program Files\TUWXZ02K.exe
2015-06-23 21:59 - 2015-06-23 21:59 - 01415680 _____ (wj32) C:\Program Files\GJMP258K.exe
2015-06-23 12:50 - 2015-06-23 12:50 - 01415680 _____ (wj32) C:\Program Files\578ABDEY.exe
2015-06-04 21:02 - 2015-06-16 15:31 - 00000000 __SHD C:\Windows\SysWOW64\AI_RecycleBin
C:\Users\Victor\AppData\Roaming\Microsoft\SystemCertificates\VSSVC.exe
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers
*****************
 
Error: Restore point can only be created in normal mode.
VSSS => Service removed successfully
C:\Program Files\FSVYCFIU.exe => moved successfully.
C:\Program Files\KN036KNZ.exe => moved successfully.
C:\Program Files\47AOR47J.exe => moved successfully.
C:\Program Files\TUWXZ02K.exe => moved successfully.
C:\Program Files\GJMP258K.exe => moved successfully.
C:\Program Files\578ABDEY.exe => moved successfully.
C:\Windows\SysWOW64\AI_RecycleBin => moved successfully.
C:\Users\Victor\AppData\Roaming\Microsoft\SystemCertificates\VSSVC.exe => moved successfully.
 
========= RemoveProxy: =========
 
HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings => value removed successfully
HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings => value removed successfully
HKU\S-1-5-21-1883889617-3918987694-3591999623-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyServer => value removed successfully
HKU\S-1-5-21-1883889617-3918987694-3591999623-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings => value removed successfully
HKU\S-1-5-21-1883889617-3918987694-3591999623-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings => value removed successfully
 
 
========= End of RemoveProxy: =========
 
 
=========  bitsadmin /reset /allusers =========
 
 
BITSADMIN version 3.0 [ 7.5.7601 ]
BITS administration utility.
© Copyright 2000-2006 Microsoft Corp.
 
BITSAdmin is deprecated and is not guaranteed to be available in future versions of Windows.
Administrative tools for the BITS service are now provided by BITS PowerShell cmdlets.
 
Unable to connect to BITS - 0x8007042c
The dependency service or group failed to start.
 
 
 
========= End of CMD: =========
 
EmptyTemp: => 584 MB temporary data Removed.
 
 
The system needed a reboot.. 
 
==== End of Fixlog 16:55:23 ====

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#6
Essexboy

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OK if you are happy :)

Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix
Select the options as shown
delfix.JPG


: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version
javara.JPG


Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme ;)

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave:
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#7
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.


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