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#1
asusha

asusha

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Hi,

I have PC with Windows 7 Ultimate x86.
After restart all what I'm getting is a black screen and nothing else. I cannot even press F8 for:

Last Good Know Configuration
Safe Mode
System Recovery Options

When I use Windows 7 installation disc., The Startup Repair is giving me a message:

Startup Repair cannot repair this computer automatically.

With the System Recovery, I've got the following message.
: problem signature:

Problem event name: startup repair offline
Problem signature 01: 6.1.7600.16385
Problem signature 02: 6.1.7600.16385
Problem signature 03: Unknown
Problem signature 04: 21199026
Problem signature 05: AutoFailover
Problem signature 06: 7
Problem signature 07: no root cause
OS version: 6.1.7601.2.1.0.256.1

Is there a way to solve this problem? I hope that someone is going to help me to solve this problem.
I hope to hear something good from you guys.
P.S.
I tried different installation disc and there are no other hardware components connected through USB.


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#2
Dashing star

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From your description I'd suspect that you have a problem with either your hard drive, your DVD drive, or the controller for the drives on your motherboard.

 

Try another bootable disk to see if that will load (and that will help to rule out a bad/damaged Windows 7 installation disk).

Both of these free, bootable diagnostics will do that - and I'd suggest that you run them both:


H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
http://www.carrona.org/memdiag.html(read the details at the link)
http://www.carrona.org/hddiag.html(read the details at the link)


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#3
asusha

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Hi,

 

I did both tests, and I passed them.  There is no problem with memory or hard drive.

What is a next step I can do to fix my problem. Is there any chance some how to get in Save Mode?


Edited by asusha, 05 July 2015 - 12:02 PM.

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#4
Ztruker

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See this tutorial on Troubleshooting Windows 7 Failure to Start

Work through it and you should get this fixed.


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#5
asusha

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Guys I found out how to fix it. Problem solve.


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#6
Ztruker

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What was the fix? It may help someone else later on who is searching for similar problems.


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#7
Dashing star

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Glad to hear your problem solved.. It may help someone if you post your solution and mark suitable one as solved!

Regards


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