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MSN "Not Responding"


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#1
joseph456

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Periodically I will get a message "MSN Not responding" and the only way to stop it is to restart.  Also had a problem reaching "Geeks to Go" until I restarted.  Using IE11.

 

Thanks.


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#2
Dashing star

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A program can freeze or crashes due to errors or damages in its file components.

 

The error window or message pop up usually contains a link for more information that you can click to get the technical data. You can copy it over and tell us about it. Also, please take note what kind of anti virus/firewall programs and registry cleaners  you may have on the computer.

 

If you don’t see one please follow these steps:

 

a. Go to Start then Control Panel and open Administrative tools. If you do not see this, take a look at the upper right side and on the View by box select either small or large icons so we'll see the Administrative Tools.

b. Open Event Viewer.

c. Expand Windows Logs on the left and select Application.

d. Click on Filter Current Log at the right hand side of the page.

e. On the Filter Log window check Error and on the Event ID box type 1000 and then click on Ok

f. On the results, double click the latest application error and it will give you the faulting module of the internal error.

Make sure that the Faulting Application says MSN.exe as you may see several application error that is not associated with MSN Crash.

 

Once you have the faulty Mode/Module name ready click on the Quick Links below to fix it.

https://answers.msn....4e-ecfaa81798f0


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#3
123Runner

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Does this happen only on IE?

Have you tried another browser like chrome or Firefox?

That would tell us if it is a browser issue and we could proceed from there.


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#4
joseph456

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Yes - only happens in IE.  Tried Firefox and works with no problem.


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#5
123Runner

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Try running IE with no addons which is a safe mode.

 

http://www.thewindow...no-add-ons-mode

 

Test MSN and see if it works.

If so, then there is a addon that is creating an issue.


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#6
joseph456

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This is what I have the most of:

 

Could not see any with MSN in them.

 

Log Name:      Application
Source:        Application Hang
Date:          7/3/2015 9:25:29 PM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     
Description:
The program IEXPLORE.EXE version 11.0.9600.17840 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 1be4
 Start Time: 01d0b5f8373a5aa8
 Termination Time: 10
 Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
 Report Id:

Event Xml:
<Event xmlns="http://schemas.micro...08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-07-04T01:25:29.000000000Z" />
    <EventRecordID>47485</EventRecordID>
    <Channel>Application</Channel>
    <Computer>/Computer>
    <Security />
  </System>
  <EventData>
    <Data>IEXPLORE.EXE</Data>
    <Data>11.0.9600.17840</Data>
    <Data>1be4</Data>
    <Data>01d0b5f8373a5aa8</Data>
    <Data>10</Data>
    <Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>
    <Data>
    </Data>
    <Binary>430072006F00730073002D00700072006F00630065007300730000000000</Binary>
  </EventData>
</Event>


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#7
123Runner

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IE is the faulting module. We already knew that.

Run IE with no addons.


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#8
joseph456

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Still having same problem - even with add ons turned off.  Able to get to other sites but not msn.com or geekstogo.com and getting errors 1001 and 1002.  Had to access through Firefox.  Cleared temporary files, same problem.


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#9
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Go to c:\-->program files-->iexplorer.exe-->run it and see it is working..

 

killcomp.gif


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