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HELP! Windows Explorer has encountered a problem [CLOSED] [RESOLVE


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#1
jamorito

jamorito

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Hi - this is my first time on this site - so I hope I can find some kind soul to help!

I have searched for this problem all over (on google) - it appears a few people are starting to have this problem however no-one on other sites has posted a fix yet...?

The error signature is as follows:

AppName: explorer.exe
AppVer: 6.0.2900.2180
ModName: unknown
ModVer: 0.0.0.0
Offset: 00000000

The result is that an error box starts popping up as soon as I boot up and then keeps appearing avery 10 secs or so after I close it "Windows Explorer has encountered a problem and needs to close". The computer still functions - but is not useable really as the box keeps appearing

I have scanned with AVG Virus protector, Adaware SE, and XsoftSpy and removed quite a few malware items etc.

I recently tried to install the most recent version of Adaware but the new installation wasnt successful for some reason - possibly a result of this [bleep] virus. Also - AVG isnt working now either.

Below I have attached the HJT log. Hope someone can help!



Logfile of HijackThis v1.99.1
Scan saved at 9:45:24 p.m., on 14/06/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe
C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\System32\??chost.exe
C:\Program Files\ruur\eowt.exe
C:\Program Files\Nikon\NkView6\NkvMon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Compaq\Easy Access Button Support\CPQEAKSYSTEMTRAY.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe
C:\Compaq\EAKDRV\EAUSBKBD.EXE
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\dwwin.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Administrator\My Documents\temp\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://195.95.218.172/index.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://go.compaq.com...DT/0409/bl8.asp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://go.compaq.com...DT/0409/bl8.asp
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.google.co.nz/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [DrvLsnr] C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [SetRefresh] C:\Program Files\Compaq\SetRefresh\SetRefresh.exe
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [PSGuard] C:\Program Files\PSGuard\PSGuard.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [Lerm] C:\Program Files\saar\elat.exe
O4 - HKCU\..\Run: [Qpmlvzyh] C:\WINDOWS\System32\??chost.exe
O4 - HKCU\..\Run: [Aist] C:\Program Files\ruur\eowt.exe
O4 - HKCU\..\Run: [Vfxm] C:\WINDOWS\system32\?hkntfs.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView6\NkvMon.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.bestcounter.biz
O15 - Trusted Zone: *.skoobidoo.com
O15 - Trusted Zone: *.slotchbar.com
O15 - Trusted Zone: *.windupdates.com
O15 - Trusted Zone: *.skoobidoo.com (HKLM)
O15 - Trusted Zone: *.slotchbar.com (HKLM)
O15 - Trusted Zone: *.windupdates.com (HKLM)
O15 - Trusted IP range: 195.95.218.170
O15 - Trusted IP range: 195.95.218.170 (HKLM)
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://groups.msn.co...UC/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1116636274859
O16 - DPF: {DB893839-10F0-4AF9-92FA-B23528F530AF} - http://deposito.host...ler/1046807.exe
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O20 - Winlogon Notify: drct16 - drct16.dll (file missing)
O20 - Winlogon Notify: style2 - C:\WINDOWS\q40000_disk.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
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#2
Guest_thatman_*

Guest_thatman_*
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Hi jamorito

Please read through the instructions before you start (you may want to print this out).

Please set your system to show all files; please see here if you're unsure how to do this.

Please download and install AD-Aware.
Check Here on how setup and use it - please make sure you update it first. Don't run yet.

Download Pocket Killbox and unzip it; save it to your Desktop. We may need it later.

Download Ewido Trojan’s and malware remover http://www.ewido.net/en/download/
This setup contains the free as well as the plus-version of the ewido security suite. After the installation, a free 14-day test version containing all the extensions of the plus-version will be activated. At the end of the test phase, the extensions of the plus version are deactivated and the freeware version can be used unlimited times. The purchased license code of the plus version can be entered at any time.
Ewido will auto-udate. Don't run yet

Use add remove program file's uninstall the following:
C:\Program Files\ruur\eowt.exe
C:\Program Files\saar\elat.exe

Reboot into Safe Mode: please see here if you are not sure how to do this.

Run Ewido full scan. Save the scan.log.

Clear out the files in the Prefetch folder. Go to start> run> type into the box Prefetch and delete all the files in that folder.

Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://195.95.218.172/index.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://go.compaq.com...DT/0409/bl8.asp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://go.compaq.com...DT/0409/bl8.asp
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.google.co.nz/
O4 - HKCU\..\Run: [Lerm] C:\Program Files\saar\elat.exe
O4 - HKCU\..\Run: [Qpmlvzyh] C:\WINDOWS\System32\??chost.exe
O4 - HKCU\..\Run: [Aist] C:\Program Files\ruur\eowt.exe
O4 - HKCU\..\Run: [Vfxm] C:\WINDOWS\system32\?hkntfs.exe
O15 - Trusted Zone: *.bestcounter.biz
O15 - Trusted Zone: *.skoobidoo.com
O15 - Trusted Zone: *.slotchbar.com
O15 - Trusted Zone: *.windupdates.com
O15 - Trusted Zone: *.skoobidoo.com (HKLM)
O15 - Trusted Zone: *.slotchbar.com (HKLM)
O15 - Trusted Zone: *.windupdates.com (HKLM)
O15 - Trusted IP range: 195.95.218.170
O15 - Trusted IP range: 195.95.218.170 (HKLM)
O16 - DPF: {DB893839-10F0-4AF9-92FA-B23528F530AF} - http://deposito.host...ler/1046807.exe
O20 - Winlogon Notify: drct16 - drct16.dll (file missing)
O20 - Winlogon Notify: style2 - C:\WINDOWS\q40000_disk.dll

Click on Fix Checked when finished and exit HijackThis.


a.) Copy the contents of the Quote Box below to Notepad.
b.) Save the file as RemoveTrustedZone.reg
c.) Change the Save as Type to All Files.
d.) Save this file to the desktop.

Quote:

REGEDIT4

[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains]

[-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains]


--
e.) Double-click on RemoveTrustedZone.reg.
f.) When it asks you to merge the information to the registry click Yes.



Run Ad-aware se let it remove all it finds: If you can if not skip this

Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure all are checked and then press *ok* to remove:

Run killbox and click the radio button that says Delete a file on reboot. For each of the files you could not delete, paste them one at a time into the full path of file to delete box and click the red circle with a white cross in it.
The program will ask you if you want to reboot; say No each time until the last one has been pasted in whereupon you should answer Yes.
C:\Program Files\saar\elat.exe
C:\WINDOWS\System32\??chost.exe
C:\Program Files\ruur\eowt.exe
C:\WINDOWS\system32\?hkntfs.exe

Let the system reboot.

Please download, install and run this disk cleanup utility called Cleanup version 4.0!: http://downloads.ste...p/CleanUp40.exe
It will get rid of any malware which may be hiding in your temp folders ( a common hiding place). You will also regain a massive amount of disk space. Here is a tutorial which describes its usage: http://www.bleepingc...tutorial93.html
Check the custom settings to your liking under options, but be sure to delete temporary files and temporary internet files for all user profiles. Also, cleanout the prefetch folder and the recycle bin.When the scan has finnished click the close button
When prompted the system will log off to let it clean out the remaining files. when the log screen shows log back on and continue the fix.

Download the Hoster from here Press "Restore Original Hosts. and press "OK". Exit Program.

Please run the following free, online virus scans.
http://www.pandasoft...n_principal.htm
http://housecall.tre.../start_corp.asp
Please post the logs From Panda, Ewido and HJT.logWe will need them to remove previous infections that have left files on your system.

Kc :tazz:
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#3
Guest_thatman_*

Guest_thatman_*
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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member with address of this thread. This applies only to the original topic starter. Everyone else please begin a New Topic.
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#4
Guest_thatman_*

Guest_thatman_*
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topip reopened

Pm from

Hi there

Thanks for the help with the problem I had. I finally sat down and wnt thorugh your instructions and the problem seems to have stopped.

I ran the panda scan and there were a few remaining infections - none of which appeared too dangerous...mainly adware stuff that didnt seem to want to go.

So - I'll se how things go over the next few days and let you know.

Thanks again
Post the panda scan and let me take a look

Kc :tazz:
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#5
Guest_thatman_*

Guest_thatman_*
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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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