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laptop screen & startup menu freezing, possible malware [Solved]


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#16
Essexboy

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Is Kaspersky working at all ?

Also how is the computer running

These ones do not need to run at start :
 
Cyberlink RichVideo Service
Skype Updater
ABBY
Adobe Flash Player Update Services
Ati Extenal EVent Utility

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#17
mango_nj

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Hi Essex!  Computer appears to be running very well. Not getting any freezing or malfunctions and I have

shutdown and restarted my computer numerous times to test it out.

Kaspersky is not working at all. I click on the Icon and it will not open. It's the only service that I was unable to restart

in System Config.   Has it been corrupted/virus? Maybe it was the issue. Puter seems fine since program was stopped.

The programs below...you stated do not need to run at startup.  Do I go back to system config, then
Startup Tab and uncheck these services??  Pls advise

Cyberlink RichVideo Service
Skype Updater
ABBY
Adobe Flash Player Update Services
Ati Extenal EVent Utility
 


Edited by mango_nj, 26 July 2015 - 01:07 PM.

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#18
Essexboy

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Yes you can do that there :)

For Kaspersky they have instructions for repair here http://support.kaspersky.co.uk/11167
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#19
mango_nj

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Hi Essex!  Your expertise has been such a great help. I completely uninstalled Kaspersky and reinstalled it. I restarted and at first it seemed a little slow connecting, like my laptop wanted to freeze again...but so far it's been ok. I will surf a little more and see if  it continues to be stable.

Also....KAV is not ticked in Services...but status is running. It should have a check, which is odd [See att]


 I tried to disable those programs on the list you gave me that shouldn't load during startup..........but they're not listed in STARTUP. They
are listed in Services.  I'm a little confused. [see att].


Cyberlink RichVideo Service
Skype Updater
ABBY
Adobe Flash Player Update Services
Ati Extenal EVent Utility


 

Attached Thumbnails

  • KAV-NOT-TICKED-but-running.jpg
  • STARTUP LIST.jpg

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#20
Essexboy

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OK that was just me being a numpty :oops:

 

Leave them for the moment as they are... 

 

How is the computer behaving now ?


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#21
mango_nj

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LOL @ Numpty!!!!

 

I've shut down & restarted numerous times and surfed quite a bit and the lappy is performing well.

No freezing or any malfunctions. Do you have any idea what caused the issue???  I was so sure it

was malware, but your brilliant mind would've caught that.

 

I assume I shouldn't be concerned with KAV not being ticked in Services. It does appear to be running.

 

Leaving those startup programs that need to be disabled alone for the moment...HA! Let me know what the next step is :P


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#22
Essexboy

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Actually if the computer is running well then I would leave the services as they are. It is one of the disabled ones that was causing the problem.
The really tedious way to sort it out would be to enable one at a time to see which one is causing it. But, as they are non-essential then I say leave them :)

Any further problems before I tidy up ?

There was no malware, all I did with the initial fix was a little tidying up :)
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#23
mango_nj

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Appears you're giving me the green light that all is fixed.

Glad it wasn't malware. Can't  believe a clean boot helped the situation.

No further problems on my end. I think my issue may have been KAV.

 

Thank you so very much Essex!!!  I really appreciate all of your help.

Glad to see you're still a part of Geeks. I assume it's time to tidy up.

I have a few programs on my system that you had me run initially and

I'm sure you want me to get rid of those.  I'll wait for your next reply,

before I sciddadle :yeah:


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#24
Essexboy

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It may have been a minor problem with KAV :)

Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix
Select the options as shown
delfix.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme ;)

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave:
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#25
mango_nj

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Hi Essex!! ALL DONE!

 

That unchecky program is great. Can you suggest a great free firewall that's compatible

with KAV and MBAM? I used to have zone alarm, but stopped using it a few years ago.

 

Thank you so much for everything...YOU'RE AWESOME!!!! :rockon:


Edited by mango_nj, 29 July 2015 - 04:52 PM.

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#26
Essexboy

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I would think that Comodo is probably your best bet now https://www.comodo.c...ty/firewall.php

This may bundle things like geekbuddy and the comodo browser.. If unchecky does not stop them (it should) then do not use them as they are a waste of space :)
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#27
mango_nj

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Thank you Essex! I'll look into the Comodo. Have a great weekend.

Appreciate all of your help :wave:


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#28
Essexboy

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My pleasure, keep safe


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#29
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.


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