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WiFi Keeps dropping every few minutes

WifI dropping

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#1
drewowens

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My wifi keeps dropping every few minutes. I am using a HP Envy 15-UO1dx x360 laptop. I have reinstalled and updated network adapter driver per HP help forum instructions to no avail. I have included the IP/CONFIG info, ping test and screenshot of wifi inspector. Any help would be greatly appreciated. 

 

 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Meridian30
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter Local Area Connection* 3:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : A0-A8-CD-AD-2D-62
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel® Dual Band Wireless-AC 7260
   Physical Address. . . . . . . . . : A0-A8-CD-AD-2D-61
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::b5d3:d098:d9b:19c4%25(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.28(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, July 12, 2015 4:59:55 PM
   Lease Expires . . . . . . . . . . : Sunday, July 12, 2015 7:08:39 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 429959373
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-32-B8-67-6C-C2-17-6B-E6-AB
   DNS Servers . . . . . . . . . . . : 71.10.216.1
                                       71.10.216.2
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Ethernet 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel® Technology Access TAP Driver (NDIS 6.30)
   Physical Address. . . . . . . . . : 02-50-F2-01-7F-00
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : A0-A8-CD-AD-2D-65
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 6C-C2-17-6B-E6-AB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::38dd:a9a:3f57:ffe3%7(Preferred) 
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 385875968
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-32-B8-67-6C-C2-17-6B-E6-AB
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.{4BCC887C-9E86-40A1-AA92-9E9C9267670B}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Ping Test: 
Microsoft Windows [Version 6.3.9600]
© 2013 Microsoft Corporation. All rights reserved.
 
C:\Users\Drew Owens>ipconfig /all>network.txt & network.txt
 
C:\Users\Drew Owens>ping 192.168.0.1
 
Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.28: Destination host unreachable.
Request timed out.
Request timed out.
Request timed out.
 
Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
 
C:\Users\Drew Owens>ping 192.168.0.1
 
Pinging 192.168.0.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
 
Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
 
C:\Users\Drew Owens>ipconfig /all>network.txt & network.txt
 
C:\Users\Drew Owens>ping 192.168.0.1
 
Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=774ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1411ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2496ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1974ms TTL=64
 
Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 774ms, Maximum = 2496ms, Average = 1663ms
 
C:\Users\Drew Owens>ping google.com
Ping request could not find host google.com. Please check the name and try again
.
 
C:\Users\Drew Owens>ping google.com
 
Pinging google.com [64.233.185.102] with 32 bytes of data:
Reply from 64.233.185.102: bytes=32 time=48ms TTL=40
Reply from 64.233.185.102: bytes=32 time=99ms TTL=41
Reply from 64.233.185.102: bytes=32 time=606ms TTL=41
Reply from 64.233.185.102: bytes=32 time=31ms TTL=41
 
Ping statistics for 64.233.185.102:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 31ms, Maximum = 606ms, Average = 196ms
 
C:\Users\Drew Owens>ping 209.183.226.152
 
Pinging 209.183.226.152 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
 
Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
 
C:\Users\Drew Owens>ping 209.183.226.152
 
Pinging 209.183.226.152 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
 
Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
 
Screenshot
Wi Fi Inspector.png

 

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#2
FreeBooter

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Maybe there is interference from other wireless devices you should change wireless local area network channel. You can change the wireless local area network channel from Router configuration page. 


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#3
Justinsut

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I have the same issue and have the same DNS server 71.10.216.1 (Charter, my ISP). Initially I thought it was a bad router, so I installed a new Apple Airport Extreme today. And then the connection dropped again. The Airport told me it wasn't getting a response from the DNS, so I entered Google's public IPB6 DNS address and left the IPV4 DNS untouched, still using the Charter 71.10.216.1 address there. 

 

I am not a tech expert and just trying things I've found online. My friend is in IT and he suggested the new router - that often times clears things up. Since the problem persisted for me I am now suspicious of Charter's DNS. 


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