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Computer system running super slow :( Please help


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#16
zep516

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Hello,

There's one more scan to run called ESET on line scan and it takes a long time, don't wait for it, start the scan when you're done with the computer for the nite and let it run. Post the log later or tomorrow and I'll look at it. ESET will not delete anything and that's what we want for now. I'll look at the log and delete what might be necessary.

ESET Online Scanner

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.
  • Please go >>HERE<< then click on: ESET1st.jpg

    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on the ESETexe.jpg icon to install.

    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
  • Select the option YES, I accept the Terms of Use then click on: ESETsave.jpg
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: EOLS3.gif
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed make sure you first copy the logfile located at C:\Program Files (x86)\ESET\Esetonlinescanner\log.txt).
  • Copy and paste that log as a reply to this topic.
  • Now click on: EOLS4.gif
    (Selecting Uninstall application on close if you so wish)
Post the ESET log in your next reply.

Thanks
Joe :)
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#17
Tamberine02

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Thanks.  Will do. This says to use firefox or IE. Currently I use Google Chrome.  Is that ok or do i need to uninstall Chrome and install Firefox before proceeding?

 

Thanks again.


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#18
zep516

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It looks as though you have Firefox according to the frst log.
 

FireFox:
========
FF ProfilePath: C:\Users\tflanders72\AppData\Roaming\Mozilla\Firefox\Profiles\cpskwacz.default
FF NetworkProxy: "no_proxies_on", "*.local"
FF NetworkProxy: "type", 0
FF Homepage: user_pref("browser.startup.homepage", );
FF Plugin: @java.com/DTPlugin,version=11.51.2 -> C:\Program Files\Java\jre1.8.0_51\bin\dtplugin\npDeployJava1.dll [2015-07-16] (Oracle Corporation)
FF Plugin: @java.com/JavaPlugin,version=11.51.2 -> C:\Program Files\Java\jre1.8.0_51\bin\plugin2\npjp2.dll [2015-07-16] (Oracle Corporation)


Is Firefox in your start menu ? or even Internet explorer.
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#19
Tamberine02

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I don't see it?.....


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#20
zep516

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What about Internet explorer is that there ?
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#21
Tamberine02

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Yes, but an older version that's not supported my much these days.  lol


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#22
zep516

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OK.

You should have another functioning browser on the computer anyway. Lets download Firefox from Here

Pay attention as you're installing it, Firefox will probably ask "Do you want to make Firefox your default browser" in your case just choose no.

You do not need to uninstall Chrome either to do this.
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#23
Tamberine02

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Actually Chrome works.  It has began loading. Thank you for your help and as you requested I will post the file tomorrow.

 

:D


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#24
zep516

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Post it to night if it happens to finish, I'm signing off, but will check in up until 11:00 or 11:30.
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#25
Tamberine02

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Hi Joe,

 

Finished running eset and the results are listed below.

 

[email protected] as downloader log:
all ok
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# EOSSerial=70a92dc6a9e6cb4eb638b5c11cd4edb2
# end=init
# utc_time=2015-07-20 12:57:39
# local_time=2015-07-19 08:57:39 (-0500, Eastern Daylight Time)
# country="United States"
# osver=6.1.7601 NT Service Pack 1
Update Init
Update Download
Update Finalize
Updated modules version: 24878
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# EOSSerial=70a92dc6a9e6cb4eb638b5c11cd4edb2
# end=updated
# utc_time=2015-07-20 01:34:10
# local_time=2015-07-19 09:34:10 (-0500, Eastern Daylight Time)
# country="United States"
# osver=6.1.7601 NT Service Pack 1
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.7777
# api_version=3.1.1
# EOSSerial=70a92dc6a9e6cb4eb638b5c11cd4edb2
# engine=24878
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2015-07-20 10:15:31
# local_time=2015-07-20 06:15:31 (-0500, Eastern Daylight Time)
# country="United States"
# lang=1033
# osver=6.1.7601 NT Service Pack 1
# compatibility_mode_1='avast! Antivirus'
# compatibility_mode=783 16777213 71 94 0 21138142 0 0
# compatibility_mode_1=''
# compatibility_mode=5893 16776573 100 94 0 188973981 0 0
# scanned=257239
# found=2
# cleaned=0
# scan_time=74480
sh=BC4D40334B03E139E642C193E82943592A406BD5 ft=1 fh=7b89dcac00393b6d vn="multiple threats" ac=I fn="C:\Users\tflanders72\Downloads\Installer_Regwork.exe"
sh=1E331E9B90A7E95DE0F4A73E48E5A6D289CD07CA ft=1 fh=04da1d0b1c45b54a vn="Win32/Bundled.Toolbar.Google.D potentially unsafe application" ac=I fn="C:\Users\tflanders72\Downloads\spsetup128.exe"

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#26
zep516

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Hello,

Download Security Check by screen317 from Here or Here
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE: If SecurityCheck aborts and you get the following message: UNSUPPORTED OPERATING SYSTEM! ABORTED! try rebooting the system and then run SecurityCheck again.
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#27
Tamberine02

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Hi Joe,

 

Hope you had a great day.  Below are the results of the last scan you asked me to run.

 

Thank you,

 

 

Results of screen317's Security Check version 1.005  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Java 8 Update 51  
 Java version 32-bit out of Date! 
 Adobe Reader XI  
 Google Chrome (43.0.2357.132) 
 Google Chrome (43.0.2357.134) 
````````Process Check: objlist.exe by Laurent````````  
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast AvastUI.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 1% 
````````````````````End of Log`````````````````````` 

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#28
zep516

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Hello,

Security check looks good, except for Java....

Note
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.

How is the computer ?
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#29
Tamberine02

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It's much better than it was but not quite as quick as my work computer when browsing.  What other factors may play a role in that?  Router?

 

Also, I'm thinking about changing from using Chrome to firefox...thoughts?

 

Thanks for all your help.


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#30
zep516

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not quite as quick as my work computer when browsing. What other factors may play a role in that?


Hard for me to do a comparison when I don't know the other computer.

Your computer
Has a Celeron processor, It's a low budget processor lets face it.

Their performance is often significantly lower when compared to similar CPUs with higher-priced Intel CPU brands. For example, the Celeron brand will often have less cache memory, or have advanced features purposely disabled. These missing features can have a variable impact on performance, but is often very substantial.

https://en.wikipedia.org/wiki/Celeron

You have 2Gigs of ram installed on a 64Bit computer, perhaps it came that way. Might consider adding more.
Most people upgrade from 32-bit computing to 64-bit computing to blow through the 4GB RAM limit on a 32Bit machine.

I have never used Chrome, but I spend quite a bit of time fixing it :) only because so many use it.

I use to run Firefox and never had an issue, but I keep my addons in the browser very limited. I got fed up with Firefox because of all the changes they kept making. I switched to Palemoon it looks just like Firefox. If Palemoon were to disappear I'd switch back to Firefox. I can't really say what the best browser is probably the one your most comfortable with using......

I'll keep this topic open for a few days, just to make sure things are running ok for you.
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