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hijackthis assistance?

hijackthis

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#1
sudanym

sudanym

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I am about to download hijackthis.  Will I be able to get assistance using it, here?  I am using Windows 8.1.  I understand that I should first download FRST -- is that correct?  Or should I download and run hijackthis first?  I am not currently having an issues with my computer, I just want to make sure there is nothing that is on it, that will cause me problems later.  Thank you in advance for your assistance.


Edited by sudanym, 19 July 2015 - 10:03 AM.

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#2
zep516

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Hi! My name is zep516 and Welcome to Geekstogo!
I'll do the best I can to resolve your computer issue
Please make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, don't continue Stop and ask! Never be afraid to ask questions! :)

No Hijackthis, follow my instructions

Everything gets download to the desktop and tools are "Run as administrator."

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

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#3
sudanym

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When I started to download it, Norton kicked it back, saying that the file was a threat to my computer.


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#4
zep516

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Norton does not recognize it, so it takes a precaution and kicks it back. You will need to disable Norton in order to get it to run.
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#5
zep516

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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