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Infected Laptop freezes and stagnates

Laptop freezees

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#16
Bada1

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thanks, the freezing has eased

 

Process CPU Private Bytes Working Set PID Verified Signer
armsvc.exe 1,156 K 3,804 K 1720 (Verified) Adobe Systems
atieclxx.exe 2,188 K 6,116 K 1116
atiesrxx.exe 1,456 K 3,892 K 924 (Verified) Microsoft Windows Hardware Compatibility Publisher
AvastUI.exe 30,748 K 44,276 K 3956 (Verified) AVAST Software a.s.
chrome.exe 24,152 K 27,416 K 3764 (Verified) Google Inc
chrome.exe 25,532 K 30,992 K 4496 (Verified) Google Inc
chrome.exe 24,184 K 27,428 K 3172 (Verified) Google Inc
EXCEL.EXE 13,476 K 27,176 K 2772 (Verified) Microsoft Corporation
GoogleToolbarUser_32.exe 5,832 K 11,904 K 5000 (Verified) Google Inc
GWX.exe 3,760 K 1,736 K 2156 (Verified) Microsoft Windows
hpwuschd2.exe 948 K 3,600 K 2568 (Verified) Hewlett-Packard Company
iexplore.exe 11,180 K 32,904 K 2732 (Verified) Microsoft Corporation
lsass.exe 7,548 K 14,200 K 516 (Verified) Microsoft Windows
lsm.exe 2,456 K 4,092 K 524
POWERPNT.EXE 21,276 K 4,584 K 3664 (Verified) Microsoft Corporation
procexp (4).exe 2,600 K 6,844 K 4300 (Verified) Microsoft Corporation
services.exe 6,416 K 9,120 K 500
smss.exe 440 K 1,032 K 276
splwow64.exe 2,512 K 6,248 K 2624 (Verified) Microsoft Windows
spoolsv.exe 7,808 K 14,160 K 1424 (Verified) Microsoft Windows
svchost.exe 4,984 K 10,028 K 1852 (Verified) Microsoft Windows
svchost.exe 2,720 K 5,672 K 2668 (Verified) Microsoft Windows
svchost.exe 9,616 K 4,948 K 3000 (Verified) Microsoft Windows
svchost.exe 4,896 K 8,780 K 1996 (Verified) Microsoft Windows
TrustedInstaller.exe 5,724 K 9,824 K 2460 (Verified) Microsoft Windows
unsecapp.exe 1,840 K 5,816 K 4636
wininit.exe 1,472 K 4,096 K 452
winlogon.exe 2,864 K 6,548 K 648
WmiPrvSE.exe 5,112 K 8,764 K 4412
svchost.exe < 0.01 5,172 K 9,116 K 756 (Verified) Microsoft Windows
GoogleUpdate.exe 0.01 5,044 K 12,308 K 2848 (Verified) Google Inc
svchost.exe 0.01 13,284 K 16,144 K 1456 (Verified) Microsoft Windows
iexplore.exe 0.01 12,836 K 33,628 K 2380 (Verified) Microsoft Corporation
svchost.exe 0.02 27,656 K 31,820 K 1092 (Verified) Microsoft Windows
csrss.exe 0.03 2,184 K 4,220 K 380
sidebar.exe 0.04 20,052 K 42,080 K 3464 (Verified) Microsoft Windows
SearchIndexer.exe 0.05 41,076 K 33,776 K 2888 (Verified) Microsoft Windows
svchost.exe 0.07 11,156 K 14,492 K 2784 (Verified) Microsoft Windows
svchost.exe 0.08 21,200 K 23,252 K 968 (Verified) Microsoft Windows
svchost.exe 0.10 15,148 K 24,152 K 156 (Verified) Microsoft Windows
AvastUI.exe 0.10 34,416 K 57,632 K 2476
svchost.exe 0.12 7,480 K 14,920 K 2852 (Verified) Microsoft Windows
svchost.exe 0.20 34,696 K 55,404 K 372 (Verified) Microsoft Windows
explorer.exe 0.21 89,088 K 94,120 K 1588 (Verified) Microsoft Windows
taskhost.exe 0.29 14,388 K 18,036 K 1488 (Verified) Microsoft Windows
iexplore.exe 0.33 92,436 K 111,084 K 4188 (Verified) Microsoft Corporation
chrome.exe 0.41 48,268 K 89,116 K 4804 (Verified) Google Inc
svchost.exe 0.63 4,728 K 9,288 K 680 (Verified) Microsoft Windows
chrome.exe 0.66 43,104 K 53,228 K 2392 (Verified) Google Inc
svchost.exe 0.70 132,020 K 142,088 K 1008 (Verified) Microsoft Windows
System 1.08 332 K 10,652 K 4
csrss.exe 1.18 3,224 K 25,804 K 468
chrome.exe 1.55 71,420 K 132,028 K 1400 (Verified) Google Inc
dwm.exe 1.58 38,296 K 40,424 K 1536 (Verified) Microsoft Windows
Skype.exe 1.68 81,088 K 97,060 K 1816 (Verified) Skype Software Sarl
Interrupts 2.21 0 K 0 K n/a
procexp (4)64.exe 8.94 22,784 K 40,860 K 4396 (Verified) Microsoft Corporation
AvastSvc.exe 16.78 95,512 K 45,640 K 4192 (Verified) AVAST Software a.s.
System Idle Process 60.95 0 K 24 K 0

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#17
RKinner

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Stick with Avast for a while and see how you like it.  Some people object to the voice notification of updates.  To turn it off, click on the Avast ball then on Settings then on Appearance.  Then on Sounds and uncheck Automatic Updates OK.  (It will still update it just won't tell you about in a loud voice in the middle of the night.)
 
They have also started using their info popup to try and get you to upgrade so I go into Settings, Appearance, Popups and change the first two to 1 second.
 
If you haven't registered already then right click on the orange ball and select Registration Information and click on the link.  (They just want you name and email address).  The registration is good for 12-14 months then you will need to register again.  They will, of course, try to talk you into buying the product but you can always register again for another year free tho it may not be the default.
 
Let's have Avast do a full boot-time scan of your PC tonight.  This takes a long time (like maybe 6 hours) so I usually let it run while I sleep.
 
First mute the speakers so it won't wake you up when Windows loads.  Click on the Orange ball.  Click on Scans.  Change Quickscan to Boot-time Scan.  Click on Settings.  Where it says Heuristic Sensitivity click on the last rectangle so that all of them are  orange and it says High.  Check both boxes.  Then change When a threat is found ... to:  Move to Chest.  OK.  Now click on Start.  Close the Avast window and then reboot.  The scan will start.  It will tell you where it will save the report.  Usually it's 
C:\ProgramData\AVAST Software\Avast\report\aswBoot.txt but it might change so verify the location.  When Windows loads Click on the Orange Ball then Scan, Then Scan History (at the bottom of the page). Click on the last scan and then Detailed Report.  If it found anything then open the aswBoot.txt file and copy and paste it.  If you can't find it then take a screen shot of the Detailed Report.
 
 
In the mean time let's see what errors we still have:
 
 
Right click on (My) Computer and select Manage (Continue) Then click on the arrow in front of Event Viewer. Next Click on the arrow in front of Windows Logs Right click on System and Clear Log, Clear. Repeat for Application.
 
Reboot. 
 
Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator.  Then type (with an Enter after each line).
sfc  /scannow
 
(This will check your critical system files. Does this finish without complaint?  IF it says it couldn't fix everything then:
 
Copy the next two lines:
 
findstr  /c:"[SR]"  \windows\logs\cbs\cbs.log  >  \windows\logs\cbs\junk.txt 
notepad \windows\logs\cbs\junk.txt 
 
Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue.  Right click and Paste or Edit then Paste and the copied line should appear.
Hit Enter. Copy and paste the text from notepad or if it is too big, just attach the file.)
 
 
1. Please download the Event Viewer Tool by Vino Rosso
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:
 
* System
4. Under 'Select type to list', select:
* Error
* Warning
 
 
Then use the 'Number of events' as follows:
 
 
1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.
 
 
Please post the Output log in your next reply then repeat but select Application.
 
Ron
 
 

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#18
Bada1

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I thank you for your time!

 

i entered today's date in both columns but the notepad says 'no file'


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#19
RKinner

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Make sure you reboot first then don't use the date. 

1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

 

 


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#20
Bada1

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Hi

i typed in boot-time scan in the quick scan bar but i cant find the heuristic sensitivity click

 

thanks for your assistance


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#21
RKinner

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You don't type it in.  Just click on the down arrow to the right of the box and select Boot-time Scan.  Then there will be "Settings" on the page.  Click on Settings and then you will see something like this:

 

[attachment=77889:avast.jpg]

 

 


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#22
Bada1

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Hi
Got into the scan and it only shows me the following 
smart scan
scan for viruses
scan for browser add-ons
scan for outdated software 
scan for network threats
scan for performance issues
The only scan i was able to do was a smart scan and it shows after scan, that the laptop has sluggish performance and I should update
 
Thanks for your assistance!

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#23
Bada1

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Hi, found it
will post the results when Boot time scan finishes

Thanks!
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