[Bada1]

thanks, the freezing has eased

 

Process CPU Private Bytes Working Set PID Verified Signer

armsvc.exe 1,156 K 3,804 K 1720 (Verified) Adobe Systems

atieclxx.exe 2,188 K 6,116 K 1116

atiesrxx.exe 1,456 K 3,892 K 924 (Verified) Microsoft Windows Hardware Compatibility Publisher

AvastUI.exe 30,748 K 44,276 K 3956 (Verified) AVAST Software a.s.

chrome.exe 24,152 K 27,416 K 3764 (Verified) Google Inc

chrome.exe 25,532 K 30,992 K 4496 (Verified) Google Inc

chrome.exe 24,184 K 27,428 K 3172 (Verified) Google Inc

EXCEL.EXE 13,476 K 27,176 K 2772 (Verified) Microsoft Corporation

GoogleToolbarUser_32.exe 5,832 K 11,904 K 5000 (Verified) Google Inc

GWX.exe 3,760 K 1,736 K 2156 (Verified) Microsoft Windows

hpwuschd2.exe 948 K 3,600 K 2568 (Verified) Hewlett-Packard Company

iexplore.exe 11,180 K 32,904 K 2732 (Verified) Microsoft Corporation

lsass.exe 7,548 K 14,200 K 516 (Verified) Microsoft Windows

lsm.exe 2,456 K 4,092 K 524

POWERPNT.EXE 21,276 K 4,584 K 3664 (Verified) Microsoft Corporation

procexp (4).exe 2,600 K 6,844 K 4300 (Verified) Microsoft Corporation

services.exe 6,416 K 9,120 K 500

smss.exe 440 K 1,032 K 276

splwow64.exe 2,512 K 6,248 K 2624 (Verified) Microsoft Windows

spoolsv.exe 7,808 K 14,160 K 1424 (Verified) Microsoft Windows

svchost.exe 4,984 K 10,028 K 1852 (Verified) Microsoft Windows

svchost.exe 2,720 K 5,672 K 2668 (Verified) Microsoft Windows

svchost.exe 9,616 K 4,948 K 3000 (Verified) Microsoft Windows

svchost.exe 4,896 K 8,780 K 1996 (Verified) Microsoft Windows

TrustedInstaller.exe 5,724 K 9,824 K 2460 (Verified) Microsoft Windows

unsecapp.exe 1,840 K 5,816 K 4636

wininit.exe 1,472 K 4,096 K 452

winlogon.exe 2,864 K 6,548 K 648

WmiPrvSE.exe 5,112 K 8,764 K 4412

svchost.exe < 0.01 5,172 K 9,116 K 756 (Verified) Microsoft Windows

GoogleUpdate.exe 0.01 5,044 K 12,308 K 2848 (Verified) Google Inc

svchost.exe 0.01 13,284 K 16,144 K 1456 (Verified) Microsoft Windows

iexplore.exe 0.01 12,836 K 33,628 K 2380 (Verified) Microsoft Corporation

svchost.exe 0.02 27,656 K 31,820 K 1092 (Verified) Microsoft Windows

csrss.exe 0.03 2,184 K 4,220 K 380

sidebar.exe 0.04 20,052 K 42,080 K 3464 (Verified) Microsoft Windows

SearchIndexer.exe 0.05 41,076 K 33,776 K 2888 (Verified) Microsoft Windows

svchost.exe 0.07 11,156 K 14,492 K 2784 (Verified) Microsoft Windows

svchost.exe 0.08 21,200 K 23,252 K 968 (Verified) Microsoft Windows

svchost.exe 0.10 15,148 K 24,152 K 156 (Verified) Microsoft Windows

AvastUI.exe 0.10 34,416 K 57,632 K 2476

svchost.exe 0.12 7,480 K 14,920 K 2852 (Verified) Microsoft Windows

svchost.exe 0.20 34,696 K 55,404 K 372 (Verified) Microsoft Windows

explorer.exe 0.21 89,088 K 94,120 K 1588 (Verified) Microsoft Windows

taskhost.exe 0.29 14,388 K 18,036 K 1488 (Verified) Microsoft Windows

iexplore.exe 0.33 92,436 K 111,084 K 4188 (Verified) Microsoft Corporation

chrome.exe 0.41 48,268 K 89,116 K 4804 (Verified) Google Inc

svchost.exe 0.63 4,728 K 9,288 K 680 (Verified) Microsoft Windows

chrome.exe 0.66 43,104 K 53,228 K 2392 (Verified) Google Inc

svchost.exe 0.70 132,020 K 142,088 K 1008 (Verified) Microsoft Windows

System 1.08 332 K 10,652 K 4

csrss.exe 1.18 3,224 K 25,804 K 468

chrome.exe 1.55 71,420 K 132,028 K 1400 (Verified) Google Inc

dwm.exe 1.58 38,296 K 40,424 K 1536 (Verified) Microsoft Windows

Skype.exe 1.68 81,088 K 97,060 K 1816 (Verified) Skype Software Sarl

Interrupts 2.21 0 K 0 K n/a

procexp (4)64.exe 8.94 22,784 K 40,860 K 4396 (Verified) Microsoft Corporation

AvastSvc.exe 16.78 95,512 K 45,640 K 4192 (Verified) AVAST Software a.s.

System Idle Process 60.95 0 K 24 K 0

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Stick with Avast for a while and see how you like it.  Some people object to the voice notification of updates.  To turn it off, click on the Avast ball then on Settings then on Appearance.  Then on Sounds and uncheck Automatic Updates OK.  (It will still update it just won't tell you about in a loud voice in the middle of the night.)

 

They have also started using their info popup to try and get you to upgrade so I go into Settings, Appearance, Popups and change the first two to 1 second.

 

If you haven't registered already then right click on the orange ball and select Registration Information and click on the link.  (They just want you name and email address).  The registration is good for 12-14 months then you will need to register again.  They will, of course, try to talk you into buying the product but you can always register again for another year free tho it may not be the default.

 

Let's have Avast do a full boot-time scan of your PC tonight.  This takes a long time (like maybe 6 hours) so I usually let it run while I sleep.

 

First mute the speakers so it won't wake you up when Windows loads.  Click on the Orange ball.  Click on Scans.  Change Quickscan to Boot-time Scan.  Click on Settings.  Where it says Heuristic Sensitivity click on the last rectangle so that all of them are  orange and it says High.  Check both boxes.  Then change When a threat is found ... to:  Move to Chest.  OK.  Now click on Start.  Close the Avast window and then reboot.  The scan will start.  It will tell you where it will save the report.  Usually it's 

C:\ProgramData\AVAST Software\Avast\report\aswBoot.txt but it might change so verify the location.  When Windows loads Click on the Orange Ball then Scan, Then Scan History (at the bottom of the page). Click on the last scan and then Detailed Report.  If it found anything then open the aswBoot.txt file and copy and paste it.  If you can't find it then take a screen shot of the Detailed Report.

 

 

In the mean time let's see what errors we still have:

 

 

Right click on (My) Computer and select Manage (Continue) Then click on the arrow in front of Event Viewer. Next Click on the arrow in front of Windows Logs Right click on System and Clear Log, Clear. Repeat for Application.

 

Reboot. 

 

Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator.  Then type (with an Enter after each line).

sfc  /scannow

 

(This will check your critical system files. Does this finish without complaint?  IF it says it couldn't fix everything then:

 

Copy the next two lines:

 

findstr  /c:"[SR]"  \windows\logs\cbs\cbs.log  >  \windows\logs\cbs\junk.txt 

notepad \windows\logs\cbs\junk.txt 

 

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue.  Right click and Paste or Edit then Paste and the copied line should appear.

Hit Enter. Copy and paste the text from notepad or if it is too big, just attach the file.)

 

 

1. Please download the Event Viewer Tool by Vino Rosso

http://images.malwar...om/vino/VEW.exe

and save it to your Desktop:

2. Right-click VEW.exe and Run AS Administrator

3. Under 'Select log to query', select:

 

* System

4. Under 'Select type to list', select:

* Error

* Warning

 

 

Then use the 'Number of events' as follows:

 

 

1. Click the radio button for 'Number of events'

Type 20 in the 1 to 20 box

Then click the Run button.

Notepad will open with the output log.

 

 

Please post the Output log in your next reply then repeat but select Application.

 

Ron

 

 

[RKinner]

 

Stick with Avast for a while and see how you like it.  Some people object to the voice notification of updates.  To turn it off, click on the Avast ball then on Settings then on Appearance.  Then on Sounds and uncheck Automatic Updates OK.  (It will still update it just won't tell you about in a loud voice in the middle of the night.)

 

They have also started using their info popup to try and get you to upgrade so I go into Settings, Appearance, Popups and change the first two to 1 second.

 

If you haven't registered already then right click on the orange ball and select Registration Information and click on the link.  (They just want you name and email address).  The registration is good for 12-14 months then you will need to register again.  They will, of course, try to talk you into buying the product but you can always register again for another year free tho it may not be the default.

 

Let's have Avast do a full boot-time scan of your PC tonight.  This takes a long time (like maybe 6 hours) so I usually let it run while I sleep.

 

First mute the speakers so it won't wake you up when Windows loads.  Click on the Orange ball.  Click on Scans.  Change Quickscan to Boot-time Scan.  Click on Settings.  Where it says Heuristic Sensitivity click on the last rectangle so that all of them are  orange and it says High.  Check both boxes.  Then change When a threat is found ... to:  Move to Chest.  OK.  Now click on Start.  Close the Avast window and then reboot.  The scan will start.  It will tell you where it will save the report.  Usually it's 

C:\ProgramData\AVAST Software\Avast\report\aswBoot.txt but it might change so verify the location.  When Windows loads Click on the Orange Ball then Scan, Then Scan History (at the bottom of the page). Click on the last scan and then Detailed Report.  If it found anything then open the aswBoot.txt file and copy and paste it.  If you can't find it then take a screen shot of the Detailed Report.

 

 

In the mean time let's see what errors we still have:

 

 

Right click on (My) Computer and select Manage (Continue) Then click on the arrow in front of Event Viewer. Next Click on the arrow in front of Windows Logs Right click on System and Clear Log, Clear. Repeat for Application.

 

Reboot. 

 

Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator.  Then type (with an Enter after each line).

sfc  /scannow

 

(This will check your critical system files. Does this finish without complaint?  IF it says it couldn't fix everything then:

 

Copy the next two lines:

 

findstr  /c:"[SR]"  \windows\logs\cbs\cbs.log  >  \windows\logs\cbs\junk.txt 

notepad \windows\logs\cbs\junk.txt 

 

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue.  Right click and Paste or Edit then Paste and the copied line should appear.

Hit Enter. Copy and paste the text from notepad or if it is too big, just attach the file.)

 

 

1. Please download the Event Viewer Tool by Vino Rosso

http://images.malwar...om/vino/VEW.exe

and save it to your Desktop:

2. Right-click VEW.exe and Run AS Administrator

3. Under 'Select log to query', select:

 

* System

4. Under 'Select type to list', select:

* Error

* Warning

 

 

Then use the 'Number of events' as follows:

 

 

1. Click the radio button for 'Number of events'

Type 20 in the 1 to 20 box

Then click the Run button.

Notepad will open with the output log.

 

 

Please post the Output log in your next reply then repeat but select Application.

 

Ron

 

 

[Bada1]

I thank you for your time!

 

i entered today's date in both columns but the notepad says 'no file'

[RKinner]

Make sure you reboot first then don't use the date. 

1. Click the radio button for 'Number of events'

Type 20 in the 1 to 20 box

Then click the Run button.

Notepad will open with the output log.

 

 

[Bada1]

Hi

i typed in boot-time scan in the quick scan bar but i cant find the heuristic sensitivity click

 

thanks for your assistance

[RKinner]

You don't type it in.  Just click on the down arrow to the right of the box and select Boot-time Scan.  Then there will be "Settings" on the page.  Click on Settings and then you will see something like this:

 

[attachment=77889:avast.jpg]

 

 

[Bada1]

Hi

Got into the scan and it only shows me the following 

smart scan

scan for viruses

scan for browser add-ons

scan for outdated software 

scan for network threats

scan for performance issues

The only scan i was able to do was a smart scan and it shows after scan, that the laptop has sluggish performance and I should update

 

Thanks for your assistance!

[Bada1]

Hi, found it
will post the results when Boot time scan finishes

Thanks!