[quin8484]

I notice stuttering and packet loss sometimes in games but ping in games will remain the same just skipping.

 

I play on wirless on 2.4G upstairs from a modem/router downstairs. It is a CG3000DV2.

 

I took off the splitter from the modem to the cable wire and helped a little but someone mentioned the upstream and downstream frequency may be way out of range.

 

what do you think?

 

 

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there is a big difference between wired and wireless.  Wireless can introduce latency (lag) which will not show up by doing a ping.  Not an expert on cable modem, but it can certainly cause weird issues.  completely unplugt the modem (cable and power).  let it sit for a few min and then reconnect.  If that doesn't fix the upstream/downstream issue, call your provider and ask them to run a diagnostic. 

 

BTW, if your modem isn't DOCSIS 3.0, I would ask your provider about  a new modem.  3.0 allows for higher speeds over existing infrastructure that older versions can't support.

 

try the above and let us know the results and we will see if this fixes the issue or more suggestions are needed.

[starjax]

there is a big difference between wired and wireless.  Wireless can introduce latency (lag) which will not show up by doing a ping.  Not an expert on cable modem, but it can certainly cause weird issues.  completely unplugt the modem (cable and power).  let it sit for a few min and then reconnect.  If that doesn't fix the upstream/downstream issue, call your provider and ask them to run a diagnostic. 

 

BTW, if your modem isn't DOCSIS 3.0, I would ask your provider about  a new modem.  3.0 allows for higher speeds over existing infrastructure that older versions can't support.

 

try the above and let us know the results and we will see if this fixes the issue or more suggestions are needed.

[quin8484]

already tried that anymore suggestions? I get 5 out of 5 RSI bars upstairs so must be something else.

[starjax]

you could try to look at your wireless environment and see if you need to change the channel your router is using. 

 

http://www.ampedwire.../wifianalytics/

 

has this been happening recently?  any other issues besides the lag?   Any other users streaming netflix when you game?

[quin8484]

No other streams. The 2.4 environment is crowded in the area, but the modem switches channels auto if interference is detected.

 

The thing is I was on 5ghz with an uncrowded channel with a previous router and still the same lag spikes seen on 2.4 or on 5ghz happened the same.

 

makes me believe it is a cable or wiring problem.

Edited by quin8484, 23 July 2015 - 08:09 PM.

[quin8484]

solved with restarting modem after removing splitter

[starjax]

Glad to hear that.