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Windows not Updating and did not shutting down

Update Problem No shut down

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#1
Dashing star

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Hello,

 

I have windows 7 Home laptop Asus , whenever i shut down the laptop it shows shutting down but it not switch off,,,
Also windows did not update properly... it says it updating so i leave it for whole day but it did not update a single thing...
I use Symantec anti virus ... it often shows C:\system\name\app data\temp has virus like Trojan.gen and symantec has deleted that...
Do you think symantec itself a issue... Last week i switch on symantec from that time this errors showing..
also i unable to uninstall asktoolbar... in control panel also...

 

Thanks.


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#2
iammykyl

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Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post an OTListIt log in THAT forum.


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#3
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Thanks for reply...

I start new topic there..

Regards  :)


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