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Spy Sheriff [RESOLVED]

Started by TerryR , Jun 14 2005 07:40 AM

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#31
TerryR
Posted 30 June 2005 - 01:42 AM

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Unfortunatley Kaspersky froze out my screen and I cannot now log back in - even in Safe mode. Once I get past the password box I just end up with a blank screen.

Now replying on a different computer

TerryR
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#32
Guest_usetobe_*
Posted 30 June 2005 - 02:05 AM

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The bube virus infects explorer.exe which is one of the main componants of windows.
I'll confer with our Windows experts to see where we can go next.
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#33
Guest_usetobe_*
Posted 30 June 2005 - 02:58 AM

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If you click Ctrl/Alt/Delete can you get to Task manager?
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#34
TerryR
Posted 30 June 2005 - 03:32 AM

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I can get taskmaster and I list below the procceses which are shown The only ones which are showing any CPU time is System Idle Process and kavsvc.exe (13 secs)

Terry

Syatem Idle Process
System
SMSS.EXE
CSRSS>EXE
WINLOGON>EXE
LSASS.EXE
svchost.exe
spoolsv.exe
svchost.exe
ewidoctrl.exe
kavsvc.exe
regsvc.exe
mstask.exe
WinMgmt.exe
svchost.exe
TASMGR.EXE
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#35
Guest_usetobe_*
Posted 30 June 2005 - 04:38 AM

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Hi again,

Try this

click ctrl/alt/delete. In applications click new task

type the following into the box

http://housecall.trendmicro.com/housecall/start_corp.asp

See if that will allow you to scan.

We need to get explorer.exe disinfected.

If you can get it to work let me know
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#36
TerryR
Posted 30 June 2005 - 05:00 AM

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Getting somewhere!

That opened the trendmicro site + one pop up which I have closed

Terry
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#37
Guest_usetobe_*
Posted 30 June 2005 - 05:25 AM

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Hi again terry,

Did Kaspersky actually run do you know?

using task manager, new task can see if explorer.exe still exists in your windows folder
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#38
TerryR
Posted 30 June 2005 - 05:44 AM

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Hi

Kasperksky only did 18% before freezing.

Could not find just "explorer.exe"

Should i have typed in a fuller path name?

Terry
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#39
Guest_usetobe_*
Posted 30 June 2005 - 05:49 AM

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looks like you had Kaspersky set on delete instead of disinfect.

We'll try this next.

using taskmanager go to to C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kav.exe and use the backup/quarantaine-option in kaspersky, select the explorer.exe and choose restore.

Let me know when that is done
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#40
TerryR
Posted 30 June 2005 - 06:03 AM

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Task Manager cannot find C:|Program

Terry
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#41
Guest_usetobe_*
Posted 30 June 2005 - 06:16 AM

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Does typing just explorer in new task bring up an explorer window?
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#42
TerryR
Posted 30 June 2005 - 06:51 AM

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Afraid not - it cannot find "explorer"
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#43
Guest_usetobe_*
Posted 30 June 2005 - 07:22 AM

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I think the best way forward from here is to carry out a repair install.

You will not lose your data or applications, but will require to reinstall service packs and maybe an odd driver

Click this link to get detailed instructions on how to carry out a repair install

Link here

Let me know how you get on.
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#44
TerryR
Posted 30 June 2005 - 09:16 AM

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OK - back on line

I have Internet access but not Outlook and Kaspersky is prompting me to run a scan

Terry
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#45
Guest_usetobe_*
Posted 30 June 2005 - 10:12 AM

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I'd run that scan are we talking outlook or express?

Edited by usetobe, 30 June 2005 - 10:14 AM.

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