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Spy Sheriff [RESOLVED]


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#31
TerryR

TerryR

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Unfortunatley Kaspersky froze out my screen and I cannot now log back in - even in Safe mode. Once I get past the password box I just end up with a blank screen.

Now replying on a different computer

TerryR
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#32
Guest_usetobe_*

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The bube virus infects explorer.exe which is one of the main componants of windows.
I'll confer with our Windows experts to see where we can go next.
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#33
Guest_usetobe_*

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If you click Ctrl/Alt/Delete can you get to Task manager?
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#34
TerryR

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I can get taskmaster and I list below the procceses which are shown The only ones which are showing any CPU time is System Idle Process and kavsvc.exe (13 secs)

Terry

Syatem Idle Process
System
SMSS.EXE
CSRSS>EXE
WINLOGON>EXE
LSASS.EXE
svchost.exe
spoolsv.exe
svchost.exe
ewidoctrl.exe
kavsvc.exe
regsvc.exe
mstask.exe
WinMgmt.exe
svchost.exe
TASMGR.EXE
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#35
Guest_usetobe_*

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Hi again,

Try this

click ctrl/alt/delete. In applications click new task

type the following into the box

http://housecall.trendmicro.com/housecall/start_corp.asp

See if that will allow you to scan.

We need to get explorer.exe disinfected.

If you can get it to work let me know
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#36
TerryR

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Getting somewhere!

That opened the trendmicro site + one pop up which I have closed

Terry
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#37
Guest_usetobe_*

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Hi again terry,

Did Kaspersky actually run do you know?

using task manager, new task can see if explorer.exe still exists in your windows folder
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#38
TerryR

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Hi

Kasperksky only did 18% before freezing.

Could not find just "explorer.exe"

Should i have typed in a fuller path name?

Terry
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#39
Guest_usetobe_*

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looks like you had Kaspersky set on delete instead of disinfect.

We'll try this next.

using taskmanager go to to C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kav.exe and use the backup/quarantaine-option in kaspersky, select the explorer.exe and choose restore.

Let me know when that is done
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#40
TerryR

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Task Manager cannot find C:|Program

Terry
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#41
Guest_usetobe_*

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Does typing just explorer in new task bring up an explorer window?
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#42
TerryR

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Afraid not - it cannot find "explorer"
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#43
Guest_usetobe_*

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I think the best way forward from here is to carry out a repair install.

You will not lose your data or applications, but will require to reinstall service packs and maybe an odd driver

Click this link to get detailed instructions on how to carry out a repair install

Link here

Let me know how you get on.
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#44
TerryR

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OK - back on line

I have Internet access but not Outlook and Kaspersky is prompting me to run a scan

Terry
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#45
Guest_usetobe_*

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I'd run that scan are we talking outlook or express?

Edited by usetobe, 30 June 2005 - 10:14 AM.

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