[samiudheen]

I recently purchased an Acer aspire E5-571 laptop. DVD drive was working perfectly. After one month or so the DVD drive stopped detecting any disc. But the DVD drive still shows up in the computer and in the device manager it is showing that the driver is working properly. I tried reinstalling driver, uninstalled and restarted the machine, cleaned the Drive with lens cleaning CD and made a factory reset and reinstalled windows as well but nothing worked. I am running windows 8.1 single language on my machine. Please could anyone help me through this?

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Hello samiudheen   ,

 

Try to run a FIXIT and post back if you have issues!

 

TIP:

 

To get updates please follow this topic on upper right side corner

Edited by Dashing star, 28 July 2015 - 04:33 AM.

[Dashing star]

Hello samiudheen   ,

 

Try to run a FIXIT and post back if you have issues!

 

TIP:

 

To get updates please follow this topic on upper right side corner

Edited by Dashing star, 28 July 2015 - 04:33 AM.

[samiudheen]

Hello samiudheen   ,

 

Try to run a FIXIT and post back if you have issues!

 

TIP:

 

To get updates please follow this topic on upper right side corner

 

Hello Dashing star,

 

Thanks for your reply!

 

I remember trying this FIXIT but this did not work either. This program was unable to locate the disc.

 

However, I will try this once again and let you know.

[Dashing star]

Thanks for updating! 

[samiudheen]

Hello samiudheen   ,

 

Try to run a FIXIT and post back if you have issues!

 

TIP:

 

To get updates please follow this topic on upper right side corner

 

Hello Dashing star,

 

I tried this FIXIT again but no luck. Error was problem reading media in the drive.

 

Any other suggestions?

[Dashing star]

 

 

First Try CD then DVD. If one wil read and the other not, then you need to replace the drive. DVD an CD are on two different wave links so it is possible that it would read one and not the other.

One thing to check, if you are comfortable working in the registry:
1.Click Start
2.Type regedit, and then click OK.

User Access Control permissionIf you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
3.In the navigation pane, locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

4.In the right pane, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
5.On the Edit menu, click Delete.
6.When you are prompted to confirm the deletion, click Yes.
7.In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this cannot help you any further.
8.On the Edit menu, click Delete.
9..When you are prompted to confirm the deletion, click Yes.
10.Exit Registry Editor.
11.Restart the computer

[samiudheen]

 

 

 

First Try CD then DVD. If one wil read and the other not, then you need to replace the drive. DVD an CD are on two different wave links so it is possible that it would read one and not the other.

One thing to check, if you are comfortable working in the registry:
1.Click Start
2.Type regedit, and then click OK.

User Access Control permissionIf you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
3.In the navigation pane, locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

4.In the right pane, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
5.On the Edit menu, click Delete.
6.When you are prompted to confirm the deletion, click Yes.
7.In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this cannot help you any further.
8.On the Edit menu, click Delete.
9..When you are prompted to confirm the deletion, click Yes.
10.Exit Registry Editor.
11.Restart the computer

 

 

In my case no discs are working, whether it is a CD or DVD.

 

And there is no UpperFilters or LowerFilters in my registry.

[Dashing star]

 

 

In my case no discs are working, whether it is a CD or DVD.

And there is no UpperFilters or LowerFilters in my registry.

 

 

If it doesn't help, I would presume your CD-DVD Drive is dead. ( I would confirm it only after ascertaining an external CD-DVD Drive works.) Try your CD's with other pc's.

If your laptop is within warranty contact Acer for a replacement. Otherwise you are on your own to get it replaced.