[bizzle13]

Hi,

 

I think my laptop has a virus - it is running incredibly slowly and although I can normally get through login (takes at least half an hour for desktop to start to load) I then can't access anything except task manager which doesn't always work. Looking on task manager I have about 100 instances of wmnpnscvg.exe but clicking end process doesn't seem to do anything. Same happens whether I use safe mode or normal. It is Windows 7 (Acer Aspire Laptop) Thanks!

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Hi there, lets see if we can figure out what is happening

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
• Select additions at the bottom
• Press Scan button.
  
• It will produce a log called FRST.txt in the same directory the tool is run from.
• Please attach both logs generated.

[Essexboy]

Hi there, lets see if we can figure out what is happening

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
• Select additions at the bottom
• Press Scan button.
  
• It will produce a log called FRST.txt in the same directory the tool is run from.
• Please attach both logs generated.

[bizzle13]

Hi! I can't access the internet on my laptop as far as I can tell - I can't ever get far enough into the login stage to bring it up, which I think means I can't download this? or is there another way to do it? Thanks so much!

[Essexboy]

Do you have access to another computer or internet phone ?

If another computer do you have a USB drive

[bizzle13]

Ah yes, ok will try that.

[Essexboy]

Before you start will you be able to run that on your system ?

As an alternative we could work outside of windows but that will need you to create a recovery USB

Is your computer 32 or 64 bit

[bizzle13]

I'm not sure - it takes so long for anything to load on there that I think it might not work but can give it a try? It's 32 bit (I think)

[Essexboy]

OK lets go that way ... If you have access to another computer

Download the following three programmes to your desktop :


1. Rufus

For 64bit systems
2. Windows 7 64bit RC http://1drv.ms/1mRsW75
3. Farbar Recovery Scan Tool x64

For 32bit systems
2. Windows 7 RC http://1drv.ms/1mRsW75
3. Farbar Recovery Scan Tool


Insert the USB stick Then run Rufus


Select the ISO file on the desktop via the ISO icon.

Press Start Burn

Then copy FRST to the same USB





Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here

Windows 7 and Vista screenshots

When you reboot you will see this.
Click repair my computer


Select your operating system


Select Command prompt


At the command prompt type the following :

notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe or e:\frst.exe dependant on system
and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.

Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[Essexboy]

Due to lack of feedback, this topic has been closed.

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