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Cannot enter Logon Password


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#1
junior

junior

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I left my computer running, and when I returned to it I was unable to enter my logon password at the blue password screen in Windows XP (Home). No matter what I tried none of the keys I tried would show up in the PW box. The mouse worked (although a bit erratic) so I clicked on shutdown. I then turned the computer back on an again reached the blue password screen. Same problem as before -- keyboard does not seem to respond. Checked the keyboard connection and it was fine. What do I do to get back into the computer?
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#2
admin

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Hi junior, welcome to GTG! <_<

Can you start in safe mode? If not, try restarting the computer using "last known good configuration":
1. Start Windows, or if it is running, shut Windows down, and then turn off the computer.
2. Restart the computer. The computer begins processing a set of instructions known as the Basic Input/Output System (BIOS). What is displayed depends on the BIOS manufacturer. Some computers display a progress bar that refers to the word BIOS, while others may not display any indication that this process is happening.
3. As soon as the BIOS has finished loading, begin tapping the F8 key on your keyboard. Continue to do so until the Windows Advanced Options menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
4. Using the arrow keys on the keyboard, scroll to and select the Last Known Good Configuration menu item, and then press Enter.
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#3
junior

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Thanks Administrator. I'm at the office now but I'll give that a whirl when I get home. Hope it works!
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