Jump to content

Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account
Photo

Possible Malware or Virus? Microsoft Visual C++ Runtime Error [Solved


  • This topic is locked This topic is locked

#31
MJP4628

MJP4628

    Member

  • Topic Starter
  • Member
  • PipPip
  • 73 posts

Ok. I was able to reboot in Safe Mode and same Error comes up.


  • 0

Advertisements


#32
MJP4628

MJP4628

    Member

  • Topic Starter
  • Member
  • PipPip
  • 73 posts

Another note, not sure if it is suppose to happen or not. But in safe mode a windows help and support window pops up as well.


  • 0

#33
Pyxis

Pyxis

    Trusted Helper

  • Malware Removal
  • 1,228 posts
Yes, both really appear in Safe Mode. Given the results, the error is looking like it is of Windows. Which button worked, by the way?
  • Step 1

    Let's use Event Viewer to determine the faulting application.
    • Press the Windows and R buttons together. The Run prompt should appear.
    • Type in eventvwr.msc and press OK.
    • On the left navigation pane, expand Windows Logs > Application.
    • On the opposite side, select Filter Current Log.... Check Error and Warning > OK.
    • Click on the first entry. Scroll down until you reach the end of today's log. While holding Shift, click on the last entry to select all pertinent logs.
    • Once everything needed is highlighted, right-click and choose Save Selected Events.... Save the result both as .txt and .evtx.
    • Attach both logs in your next post.
  • Logs to Post

    In summary of the above, I will need you to post the following log(s):
    • *.txt (Event Viewer)
    • *.evtx  (Event Viewer)

  • 0

#34
MJP4628

MJP4628

    Member

  • Topic Starter
  • Member
  • PipPip
  • 73 posts

I believe is was f3 and then f8 for safemode. Please see below attached log file. When I went to upload the .evtx file it said I am not permitted to upload this kind of file.

Attached Files


  • 0

#35
Pyxis

Pyxis

    Trusted Helper

  • Malware Removal
  • 1,228 posts
That didn't list what we wanted. :upset:
  • Step 1
    • Press the Windows and R buttons together. The Run prompt should appear.
    • Type in eventvwr.msc and press OK.
    • On the left navigation pane, expand Windows Logs > Application.
    • On the opposite side, select Filter Current Log.... Change Any time to Last 24 hours > OK
    • Press CTRL + F > Microsoft Visual C++ Runtime Library > Find Next.
    • An event will be highlighted. Click Cancel and double-click on the entry. Press Copy.
    • Post the result back here.
    • Repeat steps 5-7 for as long as there are returned results.

  • 0

#36
MJP4628

MJP4628

    Member

  • Topic Starter
  • Member
  • PipPip
  • 73 posts
I could not do the Ctrl F Feature below is copy of log for last 24 hours.
 
Information 8/6/2015 8:00:24 AM Security-SPP 902 None
Information 8/6/2015 8:00:24 AM Security-SPP 1003 None
Information 8/6/2015 8:00:24 AM Security-SPP 1066 None
Information 8/6/2015 8:00:23 AM Security-SPP 900 None
Information 8/6/2015 8:00:22 AM Security-SPP 903 None
Information 8/6/2015 7:56:53 AM Windows Error Reporting 1001 None
Error 8/6/2015 7:56:34 AM Application Error 1000 (100)
Information 8/6/2015 7:55:37 AM dbupdate 0 None
Information 8/6/2015 7:55:33 AM dbupdate 0 None
Information 8/6/2015 7:54:53 AM Security-SPP 902 None
Information 8/6/2015 7:54:53 AM Security-SPP 1003 None
Information 8/6/2015 7:54:53 AM Security-SPP 1066 None
Information 8/6/2015 7:54:53 AM Security-SPP 900 None
Information 8/5/2015 4:49:22 PM Security-SPP 903 None
Information 8/5/2015 4:44:19 PM Security-SPP 902 None
Information 8/5/2015 4:44:19 PM Security-SPP 1003 None
Information 8/5/2015 4:44:19 PM Security-SPP 1066 None
Information 8/5/2015 4:44:19 PM Security-SPP 900 None
Information 8/5/2015 4:35:31 PM RestartManager 10001 None
Information 8/5/2015 4:35:30 PM RestartManager 10000 None
Information 8/5/2015 3:55:55 PM gupdate 0 None
Information 8/5/2015 3:53:28 PM dbupdate 0 None
Information 8/5/2015 3:53:24 PM dbupdate 0 None
Information 8/5/2015 2:56:03 PM Security-SPP 903 None
Information 8/5/2015 2:51:02 PM Security-SPP 902 None
Information 8/5/2015 2:51:02 PM Security-SPP 1003 None
Information 8/5/2015 2:51:02 PM Security-SPP 1066 None
Information 8/5/2015 2:51:02 PM Security-SPP 900 None
Information 8/5/2015 1:46:20 PM Security-SPP 903 None
Information 8/5/2015 1:41:17 PM Security-SPP 902 None
Information 8/5/2015 1:41:17 PM Security-SPP 1003 None
Information 8/5/2015 1:41:17 PM Security-SPP 1066 None
Information 8/5/2015 1:41:16 PM Security-SPP 900 None
Information 8/5/2015 1:36:41 PM Security-SPP 903 None
Information 8/5/2015 1:31:28 PM Security-SPP 902 None
Information 8/5/2015 1:31:28 PM Security-SPP 1003 None
Information 8/5/2015 1:31:28 PM Security-SPP 1066 None
Information 8/5/2015 1:31:27 PM Security-SPP 900 None
Information 8/5/2015 12:57:35 PM Defrag 258 None
Information 8/5/2015 12:57:33 PM Defrag 258 None
Information 8/5/2015 12:47:21 PM Security-SPP 903 None
Information 8/5/2015 12:42:16 PM Security-SPP 1003 None
Information 8/5/2015 12:42:16 PM Security-SPP 902 None
Information 8/5/2015 12:42:16 PM Security-SPP 1003 None
Information 8/5/2015 12:42:16 PM Security-SPP 1066 None
Information 8/5/2015 12:42:15 PM Security-SPP 900 None
Information 8/5/2015 12:40:09 PM Defrag 258 None
Information 8/5/2015 12:24:57 PM Security-SPP 903 None
Information 8/5/2015 12:19:56 PM Security-SPP 902 None
Information 8/5/2015 12:19:56 PM Security-SPP 1003 None
Information 8/5/2015 12:19:56 PM Security-SPP 1066 None
Information 8/5/2015 12:19:55 PM Security-SPP 900 None
Information 8/5/2015 10:19:15 AM Security-SPP 903 None
Information 8/5/2015 10:17:01 AM VSS 8224 None
Information 8/5/2015 10:14:58 AM dbupdate 0 None
Information 8/5/2015 10:14:54 AM dbupdate 0 None
Information 8/5/2015 10:14:45 AM gupdate 0 None
Information 8/5/2015 10:14:01 AM Security-SPP 902 None
Information 8/5/2015 10:14:01 AM Security-SPP 1003 None
Information 8/5/2015 10:14:01 AM Security-SPP 1066 None
Information 8/5/2015 10:14:01 AM Security-SPP 900 None

  • 0

#37
MJP4628

MJP4628

    Member

  • Topic Starter
  • Member
  • PipPip
  • 73 posts
I think this is where the problem is in this file
 
Fault bucket 56146625, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
 
Problem signature:
P1: Explorer.EXE
P2: 6.1.7601.17567
P3: 4d672ee4
P4: msvcrt.dll
P5: 7.0.7601.17744
P6: 4eeb033f
P7: 40000015
P8: 000000000002a84e
P9: 
P10: 
 
Attached files:
C:\Users\MJP\AppData\Local\Temp\WER1F9.tmp.WERInternalMetadata.xml
 
These files may be available here:
C:\Users\MJP\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Explorer.EXE_48ffd1b55b5eba3ed1cdef23152253422e08_1f8045eb
 
Analysis symbol: 
Rechecking for solution: 0
Report Id: 2f02718c-3c32-11e5-9c5a-7824af82fbf7
Report Status: 0

  • 0

#38
Pyxis

Pyxis

    Trusted Helper

  • Malware Removal
  • 1,228 posts
  • Step 1

    Download 'Windows Repair (All In One) by Tweaking.com' and save it to your desktop.
    • Simply double-click the program icon to run it. It will ask for administrator privileges.
    • Go through the installer. At the end of the process, the program screen should pop-up.
    • Navigate to Step 3: Optional:
      • Click Check. The scan will commence.
      • Select Do It if errors were found. Otherwise, proceed to the next step.
    • Navigate to Step 4: Optional:
      • Click Do It.
    • Navigate to Start Repairs and press Start. Choose No at the prompt.
      • Uncheck the following items:
        • 28 - Repair Windows 8 App Store
        • 29 - Repair Windows 8 Component Store
        • 30 - Restore Windows 8 COM+ Unmarshalers
      • Press Start to begin the process. It will take a while.
      • Note that a gray box will pop-up from time to time--this is normal.
    • Once done click the View Logs button.
      • Post the logs contained within the folder.
      • If you find it inconvenient, highlight all of the files (CTRL + A) > right-click on any of the items > Send to > Compressed (zipped) folder > Yes.
      • Attach the folder found at your desktop.
  • Logs to Post

    In summary of the above, I will need you to post the following log(s):
    • *.txt (Windows Repair (All In One)

  • 0

#39
MJP4628

MJP4628

    Member

  • Topic Starter
  • Member
  • PipPip
  • 73 posts

Ok. Please see attached zip file. 

Attached Files


  • 0

#40
MJP4628

MJP4628

    Member

  • Topic Starter
  • Member
  • PipPip
  • 73 posts

Something else I wanted to tell you as well. I had that  Ad.coupcoup thing again. I reset Google setting again and it went away though.


  • 0

Advertisements


#41
Pyxis

Pyxis

    Trusted Helper

  • Malware Removal
  • 1,228 posts
May I recommend AdBlock? That's bound to help prevent accidental clicks that will trigger adware. WOT is also a good addition. Anyway, are you still getting that error?
  • 0

#42
MJP4628

MJP4628

    Member

  • Topic Starter
  • Member
  • PipPip
  • 73 posts

I will add that, thank you.


  • 0

#43
Pyxis

Pyxis

    Trusted Helper

  • Malware Removal
  • 1,228 posts

How are we doing? Is the error still there?  :headscratch:


  • 0

#44
MJP4628

MJP4628

    Member

  • Topic Starter
  • Member
  • PipPip
  • 73 posts

I will try those if Ad Choice error comes up. In the meantime I just reset the google advanced setting and it went away. Still have the Microsoft Visual C++ Runtime Error :-(

 
  • 0

#45
Pyxis

Pyxis

    Trusted Helper

  • Malware Removal
  • 1,228 posts
I am consulting with my mentor so kindly bear with me as we look for a solution. :)
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP