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Possible Malware or Virus? Microsoft Visual C++ Runtime Error [Solved


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#31
MJP4628

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Ok. I was able to reboot in Safe Mode and same Error comes up.


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#32
MJP4628

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Another note, not sure if it is suppose to happen or not. But in safe mode a windows help and support window pops up as well.


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#33
Pyxis

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Yes, both really appear in Safe Mode. Given the results, the error is looking like it is of Windows. Which button worked, by the way?
  • Step 1

    Let's use Event Viewer to determine the faulting application.
    • Press the Windows and R buttons together. The Run prompt should appear.
    • Type in eventvwr.msc and press OK.
    • On the left navigation pane, expand Windows Logs > Application.
    • On the opposite side, select Filter Current Log.... Check Error and Warning > OK.
    • Click on the first entry. Scroll down until you reach the end of today's log. While holding Shift, click on the last entry to select all pertinent logs.
    • Once everything needed is highlighted, right-click and choose Save Selected Events.... Save the result both as .txt and .evtx.
    • Attach both logs in your next post.
  • Logs to Post

    In summary of the above, I will need you to post the following log(s):
    • *.txt (Event Viewer)
    • *.evtx  (Event Viewer)

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#34
MJP4628

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I believe is was f3 and then f8 for safemode. Please see below attached log file. When I went to upload the .evtx file it said I am not permitted to upload this kind of file.

Attached Files


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#35
Pyxis

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That didn't list what we wanted. :upset:
  • Step 1
    • Press the Windows and R buttons together. The Run prompt should appear.
    • Type in eventvwr.msc and press OK.
    • On the left navigation pane, expand Windows Logs > Application.
    • On the opposite side, select Filter Current Log.... Change Any time to Last 24 hours > OK
    • Press CTRL + F > Microsoft Visual C++ Runtime Library > Find Next.
    • An event will be highlighted. Click Cancel and double-click on the entry. Press Copy.
    • Post the result back here.
    • Repeat steps 5-7 for as long as there are returned results.

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#36
MJP4628

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I could not do the Ctrl F Feature below is copy of log for last 24 hours.
 
Information 8/6/2015 8:00:24 AM Security-SPP 902 None
Information 8/6/2015 8:00:24 AM Security-SPP 1003 None
Information 8/6/2015 8:00:24 AM Security-SPP 1066 None
Information 8/6/2015 8:00:23 AM Security-SPP 900 None
Information 8/6/2015 8:00:22 AM Security-SPP 903 None
Information 8/6/2015 7:56:53 AM Windows Error Reporting 1001 None
Error 8/6/2015 7:56:34 AM Application Error 1000 (100)
Information 8/6/2015 7:55:37 AM dbupdate 0 None
Information 8/6/2015 7:55:33 AM dbupdate 0 None
Information 8/6/2015 7:54:53 AM Security-SPP 902 None
Information 8/6/2015 7:54:53 AM Security-SPP 1003 None
Information 8/6/2015 7:54:53 AM Security-SPP 1066 None
Information 8/6/2015 7:54:53 AM Security-SPP 900 None
Information 8/5/2015 4:49:22 PM Security-SPP 903 None
Information 8/5/2015 4:44:19 PM Security-SPP 902 None
Information 8/5/2015 4:44:19 PM Security-SPP 1003 None
Information 8/5/2015 4:44:19 PM Security-SPP 1066 None
Information 8/5/2015 4:44:19 PM Security-SPP 900 None
Information 8/5/2015 4:35:31 PM RestartManager 10001 None
Information 8/5/2015 4:35:30 PM RestartManager 10000 None
Information 8/5/2015 3:55:55 PM gupdate 0 None
Information 8/5/2015 3:53:28 PM dbupdate 0 None
Information 8/5/2015 3:53:24 PM dbupdate 0 None
Information 8/5/2015 2:56:03 PM Security-SPP 903 None
Information 8/5/2015 2:51:02 PM Security-SPP 902 None
Information 8/5/2015 2:51:02 PM Security-SPP 1003 None
Information 8/5/2015 2:51:02 PM Security-SPP 1066 None
Information 8/5/2015 2:51:02 PM Security-SPP 900 None
Information 8/5/2015 1:46:20 PM Security-SPP 903 None
Information 8/5/2015 1:41:17 PM Security-SPP 902 None
Information 8/5/2015 1:41:17 PM Security-SPP 1003 None
Information 8/5/2015 1:41:17 PM Security-SPP 1066 None
Information 8/5/2015 1:41:16 PM Security-SPP 900 None
Information 8/5/2015 1:36:41 PM Security-SPP 903 None
Information 8/5/2015 1:31:28 PM Security-SPP 902 None
Information 8/5/2015 1:31:28 PM Security-SPP 1003 None
Information 8/5/2015 1:31:28 PM Security-SPP 1066 None
Information 8/5/2015 1:31:27 PM Security-SPP 900 None
Information 8/5/2015 12:57:35 PM Defrag 258 None
Information 8/5/2015 12:57:33 PM Defrag 258 None
Information 8/5/2015 12:47:21 PM Security-SPP 903 None
Information 8/5/2015 12:42:16 PM Security-SPP 1003 None
Information 8/5/2015 12:42:16 PM Security-SPP 902 None
Information 8/5/2015 12:42:16 PM Security-SPP 1003 None
Information 8/5/2015 12:42:16 PM Security-SPP 1066 None
Information 8/5/2015 12:42:15 PM Security-SPP 900 None
Information 8/5/2015 12:40:09 PM Defrag 258 None
Information 8/5/2015 12:24:57 PM Security-SPP 903 None
Information 8/5/2015 12:19:56 PM Security-SPP 902 None
Information 8/5/2015 12:19:56 PM Security-SPP 1003 None
Information 8/5/2015 12:19:56 PM Security-SPP 1066 None
Information 8/5/2015 12:19:55 PM Security-SPP 900 None
Information 8/5/2015 10:19:15 AM Security-SPP 903 None
Information 8/5/2015 10:17:01 AM VSS 8224 None
Information 8/5/2015 10:14:58 AM dbupdate 0 None
Information 8/5/2015 10:14:54 AM dbupdate 0 None
Information 8/5/2015 10:14:45 AM gupdate 0 None
Information 8/5/2015 10:14:01 AM Security-SPP 902 None
Information 8/5/2015 10:14:01 AM Security-SPP 1003 None
Information 8/5/2015 10:14:01 AM Security-SPP 1066 None
Information 8/5/2015 10:14:01 AM Security-SPP 900 None

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#37
MJP4628

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I think this is where the problem is in this file
 
Fault bucket 56146625, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
 
Problem signature:
P1: Explorer.EXE
P2: 6.1.7601.17567
P3: 4d672ee4
P4: msvcrt.dll
P5: 7.0.7601.17744
P6: 4eeb033f
P7: 40000015
P8: 000000000002a84e
P9: 
P10: 
 
Attached files:
C:\Users\MJP\AppData\Local\Temp\WER1F9.tmp.WERInternalMetadata.xml
 
These files may be available here:
C:\Users\MJP\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Explorer.EXE_48ffd1b55b5eba3ed1cdef23152253422e08_1f8045eb
 
Analysis symbol: 
Rechecking for solution: 0
Report Id: 2f02718c-3c32-11e5-9c5a-7824af82fbf7
Report Status: 0

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#38
Pyxis

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  • Step 1

    Download 'Windows Repair (All In One) by Tweaking.com' and save it to your desktop.
    • Simply double-click the program icon to run it. It will ask for administrator privileges.
    • Go through the installer. At the end of the process, the program screen should pop-up.
    • Navigate to Step 3: Optional:
      • Click Check. The scan will commence.
      • Select Do It if errors were found. Otherwise, proceed to the next step.
    • Navigate to Step 4: Optional:
      • Click Do It.
    • Navigate to Start Repairs and press Start. Choose No at the prompt.
      • Uncheck the following items:
        • 28 - Repair Windows 8 App Store
        • 29 - Repair Windows 8 Component Store
        • 30 - Restore Windows 8 COM+ Unmarshalers
      • Press Start to begin the process. It will take a while.
      • Note that a gray box will pop-up from time to time--this is normal.
    • Once done click the View Logs button.
      • Post the logs contained within the folder.
      • If you find it inconvenient, highlight all of the files (CTRL + A) > right-click on any of the items > Send to > Compressed (zipped) folder > Yes.
      • Attach the folder found at your desktop.
  • Logs to Post

    In summary of the above, I will need you to post the following log(s):
    • *.txt (Windows Repair (All In One)

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#39
MJP4628

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Ok. Please see attached zip file. 

Attached Files


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#40
MJP4628

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Something else I wanted to tell you as well. I had that  Ad.coupcoup thing again. I reset Google setting again and it went away though.


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#41
Pyxis

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May I recommend AdBlock? That's bound to help prevent accidental clicks that will trigger adware. WOT is also a good addition. Anyway, are you still getting that error?
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#42
MJP4628

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I will add that, thank you.


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#43
Pyxis

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How are we doing? Is the error still there?  :headscratch:


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#44
MJP4628

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I will try those if Ad Choice error comes up. In the meantime I just reset the google advanced setting and it went away. Still have the Microsoft Visual C++ Runtime Error :-(

 
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#45
Pyxis

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I am consulting with my mentor so kindly bear with me as we look for a solution. :)
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