[Leroyman]

Hi i am having a sort of weird issue that im not sure i can address it correctly to you all. 

I have only noticed it on a certain page. But i have switched to chrome and safari and also IE, None of them have the same problem. It happens on a game site, If i press to change details on my account or if i were to Create a new account. Firefox acts like it is reading the script wrong or something. I can fill out all of my details but when i go to save the current details (Settings) it does not respond to me. I only assume it was or is the script. Please if you know anything about this it would help me so much. I can also give more info when asked, I just don't know entirely how to explain this to you all. and i have updated all my extensions and add-ons, windows update's, everything seems to be up to date. I also deleted firefox and got a new copy but did not change anything

[Advertisements]

Hello Leroyman,

Looks like this problem is specific to Mozilla FireFox, so I would like to suggest you to reset all of the Mozilla FireFox settings. Here's how: Reset Firefox preferences to troubleshoot and fix problems.

[SecurityGuy]

Hello Leroyman,

Looks like this problem is specific to Mozilla FireFox, so I would like to suggest you to reset all of the Mozilla FireFox settings. Here's how: Reset Firefox preferences to troubleshoot and fix problems.

[Leroyman]

Hi SecurityGuy

 

Thankyou for your help..

I have done as you said and it did not fix the problem..

Attached is a screenshot from Chrome how it is supposed to look,

&

Also a screenshot from Firefox to show what i mean by it 'reads the page wrong'

 

What you suggested has fixed my speed loading pages though! So i want to thank you for that sir.

I figured replacing the whole browser would do this,

But i was highly mistaken.

 

http://prntscr.com/803aba   (The Correct Way It Should Look)

 

http://prntscr.com/803am3   (The Messed Up Way, Like It Is Missing Flash Or Something?)

[SecurityGuy]

What you suggested has fixed my speed loading pages though! So i want to thank you for that sir.

This is a good step forward.

My second suggestion would be to check why this website look wrong or appear differently than it should.

Also, I would like to see more information about your Mozilla FireFox browser. Please run it and into the location bar type (URL addresses field), type about:support and press the Enter button. On the newly opened page, click on Copy text to clipboard and post this information here.

[Leroyman]

Application Basics Name Firefox Version 39.0 Build ID 20150630154324 Update History Show Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0 Profile Folder Show Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Multiprocess Windows 0/1 (default: false) Crash Reports for the Last 3 Days Report ID Submitted

All Crash Reports

This application has not been configured to display crash reports.

Extensions Name Version Enabled ID Graphics Adapter Description NVIDIA GeForce 6150SE nForce 430 Adapter Drivers nvd3dumx,nvd3dum Adapter RAM 128 Asynchronous Pan/Zoom none Device ID 0x03d0 DirectWrite Enabled false (6.2.9200.17292) Driver Date 1-30-2015 Driver Version 9.18.13.908 GPU #2 Active false GPU Accelerated Windows 0/1 Basic (OMTC) Blocked for your graphics card because of unresolved driver issues. Subsys ID 26061019 Vendor ID 0x10de WebGL Renderer Google Inc. -- ANGLE (NVIDIA GeForce 6150SE nForce 430 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote true AzureCanvasBackend skia AzureContentBackend cairo AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 Important Modified Preferences Name Value accessibility.blockautorefresh true accessibility.browsewithcaret true browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 3 browser.download.importedFromSqlite true browser.places.smartBookmarksVersion 7 browser.search.update false browser.sessionstore.upgradeBackup.latestBuildID 20150630154324 browser.startup.homepage https://www.google.com/?gws_rd=ssl browser.startup.homepage_override.buildID 20150630154324 browser.startup.homepage_override.mstone 39.0 browser.urlbar.suggest.history false browser.urlbar.suggest.openpage false dom.mozApps.used true extensions.lastAppVersion 39.0 media.gmp-eme-adobe.enabled false media.gmp-gmpopenh264.enabled true media.gmp-gmpopenh264.lastUpdate 1438549551 media.gmp-gmpopenh264.version 1.4 media.gmp-manager.buildID 20150630154324 media.gmp-manager.lastCheck 1438549550 network.cookie.lifetimePolicy 2 network.cookie.prefsMigrated true network.predictor.cleaned-up true places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true plugin.state.java 0 plugin.state.np32dsw 2 plugin.state.npctrl 0 plugin.state.npdeployjava 0 plugin.state.npgoogleupdate 0 plugin.state.npwatweb 2 privacy.cpd.sessions false privacy.cpd.siteSettings true privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 privacy.trackingprotection.enabled true user.js Preferences

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Important Locked Preferences Name Value JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions   Expected minimum version Version in use NSPR 4.10.8 4.10.8 NSS 3.19.2 Basic ECC 3.19.2 Basic ECC NSSSMIME 3.19.2 Basic ECC 3.19.2 Basic ECC NSSSSL 3.19.2 Basic ECC 3.19.2 Basic ECC NSSUTIL 3.19.2 3.19.2 Experimental Features Name ID Description Active End Date Homepage

[SecurityGuy]

Did you try these tips?

Your log file shouldn't be looks like this. When you click on Copy text to clipboard, this option copy the entire text there and you should paste it here in Toggle editor mode ().

What I notice, it is this note in your log file:

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

It shouldn't be present in case you haven't created it manually, since it can be used to overwrite your custom preferences. Probably the user.js file in your profile is the cause for your problem. To resolve that, run Mozilla Firefox and into the location bar type: about:support and press the Enter button. On the newly opened page, click on Open Directory button. A Windows Explorer window should open up and then close all Firefox windows. Now, delete the file named user.js and run Mozilla Firefox. Check if there is any progress.

[Leroyman]

Application Basics
------------------

Name: Firefox
Version: 39.0
Build ID: 20150630154324
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0
Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Name: Adblock Plus
Version: 2.6.10
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Awesome screenshot: Capture and Annotate
Version: 2.4.9.1-signed
Enabled: false
ID: jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack

Name: Firebug
Version: 2.0.11
Enabled: false
ID: [email protected]

Graphics
--------

Adapter Description: NVIDIA GeForce 6150SE nForce 430
Adapter Drivers: nvd3dumx,nvd3dum
Adapter RAM: 128
Asynchronous Pan/Zoom: none
Device ID: 0x03d0
DirectWrite Enabled: false (6.2.9200.17292)
Driver Date: 1-30-2015
Driver Version: 9.18.13.908
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics card because of unresolved driver issues.
Subsys ID: 26061019
Vendor ID: 0x10de
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 6150SE nForce 430 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: true
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

Important Modified Preferences
------------------------------

accessibility.blockautorefresh: true
accessibility.browsewithcaret: true
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 7
browser.search.update: false
browser.sessionstore.upgradeBackup.latestBuildID: 20150630154324
browser.startup.homepage: https://www.google.com/?gws_rd=ssl
browser.startup.homepage_override.buildID: 20150630154324
browser.startup.homepage_override.mstone: 39.0
browser.urlbar.suggest.history: false
browser.urlbar.suggest.openpage: false
dom.mozApps.used: true
extensions.lastAppVersion: 39.0
media.gmp-eme-adobe.enabled: false
media.gmp-gmpopenh264.enabled: true
media.gmp-gmpopenh264.lastUpdate: 1438549551
media.gmp-gmpopenh264.version: 1.4
media.gmp-manager.buildID: 20150630154324
media.gmp-manager.lastCheck: 1438549550
network.cookie.lifetimePolicy: 2
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.java: 0
plugin.state.np32dsw: 2
plugin.state.npctrl: 0
plugin.state.npdeployjava: 0
plugin.state.npgoogleupdate: 0
plugin.state.npwatweb: 2
print.printer_PDF_Creator.print_bgcolor: false
print.printer_PDF_Creator.print_bgimages: false
print.printer_PDF_Creator.print_colorspace:
print.printer_PDF_Creator.print_command:
print.printer_PDF_Creator.print_downloadfonts: false
print.printer_PDF_Creator.print_duplex: 1515870810
print.printer_PDF_Creator.print_edge_bottom: 0
print.printer_PDF_Creator.print_edge_left: 0
print.printer_PDF_Creator.print_edge_right: 0
print.printer_PDF_Creator.print_edge_top: 0
print.printer_PDF_Creator.print_evenpages: true
print.printer_PDF_Creator.print_footercenter:
print.printer_PDF_Creator.print_footerleft: &PT
print.printer_PDF_Creator.print_footerright: &D
print.printer_PDF_Creator.print_headercenter:
print.printer_PDF_Creator.print_headerleft: &T
print.printer_PDF_Creator.print_headerright: &U
print.printer_PDF_Creator.print_in_color: true
print.printer_PDF_Creator.print_margin_bottom: 0.5
print.printer_PDF_Creator.print_margin_left: 0.5
print.printer_PDF_Creator.print_margin_right: 0.5
print.printer_PDF_Creator.print_margin_top: 0.5
print.printer_PDF_Creator.print_oddpages: true
print.printer_PDF_Creator.print_orientation: 0
print.printer_PDF_Creator.print_page_delay: 50
print.printer_PDF_Creator.print_paper_data: 1
print.printer_PDF_Creator.print_paper_height: 11.00
print.printer_PDF_Creator.print_paper_name:
print.printer_PDF_Creator.print_paper_size_type: 0
print.printer_PDF_Creator.print_paper_size_unit: 0
print.printer_PDF_Creator.print_paper_width: 8.50
print.printer_PDF_Creator.print_plex_name:
print.printer_PDF_Creator.print_resolution: 1515870810
print.printer_PDF_Creator.print_resolution_name:
print.printer_PDF_Creator.print_reversed: false
print.printer_PDF_Creator.print_scaling: 1.00
print.printer_PDF_Creator.print_shrink_to_fit: true
print.printer_PDF_Creator.print_to_file: false
print.printer_PDF_Creator.print_unwriteable_margin_bottom: 0
print.printer_PDF_Creator.print_unwriteable_margin_left: 0
print.printer_PDF_Creator.print_unwriteable_margin_right: 0
print.printer_PDF_Creator.print_unwriteable_margin_top: 0
privacy.cpd.sessions: false
privacy.cpd.siteSettings: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
privacy.trackingprotection.enabled: true

Important Locked Preferences
----------------------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.10.8
Version in use: 4.10.8

NSS
Expected minimum version: 3.19.2 Basic ECC
Version in use: 3.19.2 Basic ECC

NSSSMIME
Expected minimum version: 3.19.2 Basic ECC
Version in use: 3.19.2 Basic ECC

NSSSSL
Expected minimum version: 3.19.2 Basic ECC
Version in use: 3.19.2 Basic ECC

NSSUTIL
Expected minimum version: 3.19.2
Version in use: 3.19.2

Experimental Features
---------------------



Application Basics
------------------

Name: Firefox
Version: 39.0
Build ID: 20150630154324
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0
Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Name: Adblock Plus
Version: 2.6.10
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Awesome screenshot: Capture and Annotate
Version: 2.4.9.1-signed
Enabled: false
ID: jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack

Name: Firebug
Version: 2.0.11
Enabled: false
ID: [email protected]

Graphics
--------

Adapter Description: NVIDIA GeForce 6150SE nForce 430
Adapter Drivers: nvd3dumx,nvd3dum
Adapter RAM: 128
Asynchronous Pan/Zoom: none
Device ID: 0x03d0
DirectWrite Enabled: false (6.2.9200.17292)
Driver Date: 1-30-2015
Driver Version: 9.18.13.908
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics card because of unresolved driver issues.
Subsys ID: 26061019
Vendor ID: 0x10de
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 6150SE nForce 430 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: true
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

Important Modified Preferences
------------------------------

accessibility.blockautorefresh: true
accessibility.browsewithcaret: true
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 7
browser.search.update: false
browser.sessionstore.upgradeBackup.latestBuildID: 20150630154324
browser.startup.homepage: https://www.google.com/?gws_rd=ssl
browser.startup.homepage_override.buildID: 20150630154324
browser.startup.homepage_override.mstone: 39.0
browser.urlbar.suggest.history: false
browser.urlbar.suggest.openpage: false
dom.mozApps.used: true
extensions.lastAppVersion: 39.0
media.gmp-eme-adobe.enabled: false
media.gmp-gmpopenh264.enabled: true
media.gmp-gmpopenh264.lastUpdate: 1438549551
media.gmp-gmpopenh264.version: 1.4
media.gmp-manager.buildID: 20150630154324
media.gmp-manager.lastCheck: 1438549550
network.cookie.lifetimePolicy: 2
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.java: 0
plugin.state.np32dsw: 2
plugin.state.npctrl: 0
plugin.state.npdeployjava: 0
plugin.state.npgoogleupdate: 0
plugin.state.npwatweb: 2
print.printer_PDF_Creator.print_bgcolor: false
print.printer_PDF_Creator.print_bgimages: false
print.printer_PDF_Creator.print_colorspace:
print.printer_PDF_Creator.print_command:
print.printer_PDF_Creator.print_downloadfonts: false
print.printer_PDF_Creator.print_duplex: 1515870810
print.printer_PDF_Creator.print_edge_bottom: 0
print.printer_PDF_Creator.print_edge_left: 0
print.printer_PDF_Creator.print_edge_right: 0
print.printer_PDF_Creator.print_edge_top: 0
print.printer_PDF_Creator.print_evenpages: true
print.printer_PDF_Creator.print_footercenter:
print.printer_PDF_Creator.print_footerleft: &PT
print.printer_PDF_Creator.print_footerright: &D
print.printer_PDF_Creator.print_headercenter:
print.printer_PDF_Creator.print_headerleft: &T
print.printer_PDF_Creator.print_headerright: &U
print.printer_PDF_Creator.print_in_color: true
print.printer_PDF_Creator.print_margin_bottom: 0.5
print.printer_PDF_Creator.print_margin_left: 0.5
print.printer_PDF_Creator.print_margin_right: 0.5
print.printer_PDF_Creator.print_margin_top: 0.5
print.printer_PDF_Creator.print_oddpages: true
print.printer_PDF_Creator.print_orientation: 0
print.printer_PDF_Creator.print_page_delay: 50
print.printer_PDF_Creator.print_paper_data: 1
print.printer_PDF_Creator.print_paper_height: 11.00
print.printer_PDF_Creator.print_paper_name:
print.printer_PDF_Creator.print_paper_size_type: 0
print.printer_PDF_Creator.print_paper_size_unit: 0
print.printer_PDF_Creator.print_paper_width: 8.50
print.printer_PDF_Creator.print_plex_name:
print.printer_PDF_Creator.print_resolution: 1515870810
print.printer_PDF_Creator.print_resolution_name:
print.printer_PDF_Creator.print_reversed: false
print.printer_PDF_Creator.print_scaling: 1.00
print.printer_PDF_Creator.print_shrink_to_fit: true
print.printer_PDF_Creator.print_to_file: false
print.printer_PDF_Creator.print_unwriteable_margin_bottom: 0
print.printer_PDF_Creator.print_unwriteable_margin_left: 0
print.printer_PDF_Creator.print_unwriteable_margin_right: 0
print.printer_PDF_Creator.print_unwriteable_margin_top: 0
privacy.cpd.sessions: false
privacy.cpd.siteSettings: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
privacy.trackingprotection.enabled: true

Important Locked Preferences
----------------------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.10.8
Version in use: 4.10.8

NSS
Expected minimum version: 3.19.2 Basic ECC
Version in use: 3.19.2 Basic ECC

NSSSMIME
Expected minimum version: 3.19.2 Basic ECC
Version in use: 3.19.2 Basic ECC

NSSSSL
Expected minimum version: 3.19.2 Basic ECC
Version in use: 3.19.2 Basic ECC

NSSUTIL
Expected minimum version: 3.19.2
Version in use: 3.19.2

Experimental Features
---------------------



**Yes i just checked all of the options for fixing and all looks how it is supposed to.(All my settings are like they should be) Page still messed up,
Sorry did not know about the Toggle editor mode (switch.png).

Edited by Leroyman, 02 August 2015 - 05:25 PM.

[SecurityGuy]

This log looks much better. Well done!

Still no progress after user.js delete?

Let's try another way. Click the menu button and choose Add-ons. The Add-ons Manager tab will open. In the Add-ons Manager tab, select the Extensions panel. Select the Adblock Plus and click its Disable button. Click Restart now if it pops up. Check this web page again.

[Leroyman]

That changed nothing. I thought that when i reset firefox and tried without adblock installed also and it was still the same. I am just stumped that i don't know where else to look. It's above my head.

(Could it maybe just Mozilla? Im not sure at the terms but quit reading the same as before or using a different setup in code or what not?)

Edited by Leroyman, 02 August 2015 - 05:51 PM.

[SecurityGuy]

What if you go to this URL into Private Window? For this purpose, click the menu button and then click New Private Window.

[Leroyman]

Nope changes nothing. I normally Use private window on this site because of all the history and data i collect when i play on there. But i usually right click the task bar on Mozilla to go to that. Also just tried your way to get private window and still no change..

[Ztruker]

How about providing a link to the web site you are having problems with so we can try it.

 

I  think I found it, Lightshot, right. Can't get to where you showed as I'm not a member and don't want to download and install anything from there.

[Leroyman]

Royalgames.com
 
Ztruker 

  I just seen the above, If you are not a member of lightshot you don't see my pictures? I did not know that! This is why i was using lightshot so eveyone seen what i am posting. Is there another way for me to screen print so all see my pictures?

Edited by Leroyman, 03 August 2015 - 12:20 PM.

[Ztruker]

Royalgames.com doesn't look anything like the pictures you posted.

[SecurityGuy]

• Please download GeekUninstaller and save it to desktop.
• Extract the archive and run the file geek.exe
• Right click on the Mozilla Firefox and click on the Uninstall... button.
• Once the uninstallation is complete, the following window will appear to let you remove all leftovers including unnecessary files, useless folders, registry entries related to the uninstalled program.
  
  Here is an example for Mozilla Firefox
  
  
• Click on the Finish button to remove all detected traces.
• Finally, click on the Close button to complete and go back to the main interface of Geek Uninstaller.
• Close the program and reboot your system

When you are done, please download and install Mozilla Firefox from their official website. Try again.

Edited by SecurityGuy, 02 August 2015 - 06:07 PM.