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Help Me... Cannot Run/Install Any Antivirus [Solved]

I dont understand this Help me Antivirus Malware

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#31
Pyxis

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Can you confirm everything is running right after this? We'll wrap this up if so. :)
  • Step 1

    Upon careful inspection, your log indicates that the program(s) listed below is installed on your computer. I would like to request for the removal of the program(s) as it is associated with either malware or bloatware. Please proceed to uninstalling by going to Control Panel (Windows XP) or Programs and Features (Windows Vista or Windows 7). If Windows says it cannot locate the program(s) and that it prompts for it to be removed from the list instead, do so by allowing it.
    • Get The Results Hub
    Inform me if you encounter problems in the removal process.
  • Step 2

    Download 'AdwCleaner by Xplode' and save it to your desktop.
    • Simply double-click the program icon to run it. It will ask for administrator privileges.
    • Read the Terms of Use and click I Agree.
    • Click Scan and choose Clean after.
    • Wait for it to finish. It won't take long.
    • Click OK for the next prompts. Your system will automatically reboot.
    • A log will automatically pop-up after rebooting. Alternatively, you can find it at C:\AdwCleaner\AdwCleaner[S*].txt.
    • Copy (CTRL + A and CTRL + C) and paste (CTRL + V) the content of the log in your next reply.
  • Logs to Post

    In summary of the above, I will need you to post the following log(s):
    • AdwCleaner[S*].txt (AdwCleaner)

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#32
Hana23

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Hi pyxis...

Sorry for just replied. I had something to do so that I could not reply your respond yesterday.

I had been already removed Get Results Hub... I did not have it anymore...

 

Here's the result.. I think it is pretty clean

# AdwCleaner v5.000 - Logfile created 15/08/2015 at 13:43:17
# Updated 14/08/2015 by Xplode
# Database : 2015-08-14.3 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (x64)
# Username : 103096 - 103096-PC
# Running from : C:\Users\103096\Desktop\AdwCleaner.exe
# Option : Cleaning

***** [ Services ] *****


***** [ Folders ] *****


***** [ Files ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****


***** [ Web browsers ] *****


*************************

:: Proxy settings cleared
:: Winsock settings cleared

*************************

C:\AdwCleaner[C3].txt - [643 octets] - [15/08/2015 13:43:17]
C:\AdwCleaner[S3].txt - [682 octets] - [15/08/2015 13:40:25]

########## EOF - C:\AdwCleaner[C3].txt - [767 octets] ##########

 

Thank you,

hana23
 


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#33
Pyxis

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Thank you for your cooperation. Your logs show no sign of infection. Congratulations, your system is now clean. :thumbsup: Below are the last few steps for you to accomplish.

Remove Temporary Files with TFC by OldTimer
  • Download 'TFC by OldTimer' and save it to your desktop.
    • Ensure all programs and windows are closed before proceeding.
    • Simply double-click the program icon to run it. It will ask for administrator privileges.
    • Click the Start button and wait for the process to complete.
    • You will be prompted to reboot. Please allow it by choosing Yes.
Remove Special Tools with DelFix by Xplode
  • Download 'DelFix by Xplode' and save it to your desktop.
    • Simply double-click the program icon to run it. It will ask for administrator privileges.
    • Ensure the following options are checked:
      • Remove disinfection tools
      • Create registry backup
      • Purge system restore
      • Reset system settings
    • Press Run.
    • A log will automatically pop-up. Copy (CTRL + A and CTRL + C) and paste (CTRL + V) the content of the log in your next reply.

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#34
Hana23

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Hello pyxis...

YEY!!! I am so glad... It is because of your help so that my computer is clean now!

Thank you so much  :heart:  :heart:  :heart: 

Here the DelFix.txt

 

# DelFix v1.010 - Logfile created 15/08/2015 at 17:08:35
# Updated 26/04/2015 by Xplode
# Username : 103096 - 103096-PC
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)

~ Removing disinfection tools ...

Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\Users\103096\Desktop\FRST-OlderVersion
Deleted : C:\AdwCleaner[C3].txt
Deleted : C:\AdwCleaner[S3].txt
Deleted : C:\Users\103096\Desktop\Addition.txt
Deleted : C:\Users\103096\Desktop\AdwCleaner.exe
Deleted : C:\Users\103096\Desktop\Fixlog.txt
Deleted : C:\Users\103096\Desktop\FRST.txt
Deleted : C:\Users\103096\Desktop\FRST64.exe
Deleted : C:\Users\103096\Desktop\JRT.exe
Deleted : C:\Users\103096\Desktop\JRT.txt
Deleted : C:\Users\103096\Desktop\Search.txt
Deleted : C:\Users\103096\Desktop\SecurityCheck.exe
Deleted : C:\Users\103096\Desktop\TFC.exe
Deleted : HKLM\SOFTWARE\OldTimer Tools
Deleted : HKLM\SOFTWARE\AdwCleaner

~ Creating registry backup ... OK

~ Cleaning system restore ...

Deleted : RP #101 [Scheduled Checkpoint | 08/11/2015 05:57:48]
Deleted : RP #102 [Removed UpdateAdmin | 08/11/2015 10:51:08]

New restore point created !

~ Resetting system settings ... OK

########## - EOF - ##########
 


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#35
Pyxis

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I will now proceed to giving to tips on how to maintain your system as it is. Anytime you encounter an infection again, please do not hesitate to go back here at Geeks to Go. :)

Remove, Disable, or Update Java

As Java is the 'most exploited program at this time', I recommend that you remove it unless you need it. If so, it is prudent to 'disable it in your web browser(s)' while ensuring your copy is always up-to-date. Older versions are prone to exploits and vulnerabilities.
  • Download the latest 'Java' installation and save it to your desktop.
    • You need to uninstall any previous Java installations.
      • For Windows XP: Navigate to Start > Control Panel > Add or Remove Programs.
      • For Windows Vista: Navigate to Start > Control Panel > Programs and Features or Uninstall a Program.
      • For Windows 7: Navigate to Start > Control Panel > Programs and Features or Uninstall a Program.
      • For Windows 8: Navigate to Start > Start Context Menu > Programs and Features or Uninstall a Program.
    • Search the list for previous installations of Java such as all versions below:
      • Java™ 8 Update 51
    • Proceed to uninstalling the old versions and install the one you've just downloaded.
Update Your Anti-Virus Every Day

Updating

Ensuring that you have one anti-virus installed in your system is a good way to prevent being infected. You must always make sure to update your anti-virus every day; anti-virus companies see to to it that the latest definition updates are distributed to be up to par with the propagation of malware. Your anti-virus is useless if you do not update it.


Scanning

Set a scanning routine. Ensure that you do a full scan with your anti-virus monthly. This is part of maintaining a clean system--a scanning routine proves to be effective. You can never be sure when your computer has caught an infection.


If you have any unresolved issues with regard to this thread or you need more :help: please ask me. I would assist you further, should it be required. Otherwise, enjoy your clean system.

:cheers:

Thank you.
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#36
Hana23

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So... this has done?!

O my God... thank you so much, Pyxis.

I will make sure of myself that I will go back here if I have a problem.

Thank you so much for your help!

Thank you so so much :wub: :heart: :heart: :heart:


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#37
Pyxis

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You are most welcome! :)
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#38
Pyxis

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Since this issue appears to be resolved, this topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a new topic.


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