[bethany r.]

I kept getting this popup about updating my start menu or something. So i googled it and found out about using the adware cleaner. So i downloaded it and did the scan. IT found my start menu stuff and i pressed clean.My computer restarted and now my start menu is gone. My computer came with the pokki start menu, so why is it that it comes up as adware/malware?? Is there anyway to get my start menu back?? I read that windows 10 adds the menu back but i was waiting at least 6 months before i download it to make sure all the bugs and kinks are worked out first. I liked my start menu and want it back.  

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I googled further and found out about www.clamshell.net. Is this website safe??

[bethany r.]

I googled further and found out about www.clamshell.net. Is this website safe??

[Pyxis]

Greetings,

Welcome to Geeks to Go--the friendliest online community dedicated to the sole goal of helping people from all around the world! I am Pyxis and I will be assisting you. Pokki's Windows 8 Start Menu is considered adware, and that is why it was removed by AdwCleaner. While I do not recommend doing so, you can choose to re-install it, if you really want to. Since you posted in this section, I would assume you needed a checkup. If so, I would like to stress the following reminders:

• It is important that you do not install anything unless asked while the process is ongoing. Doing so may hinder or even complicate the cleaning of your system. You will get the chance to install things as you would like after the process has been completed.
• Ensure you take extra caution to precisely follow my instructions. Please only use the tools I have asked you to. The instructions for your computer are unique and should therefore only apply to your system.
• Since the cleaning process is quite delicate, your timely response is crucial. Topics are marked inactive and thus closed within 3 full days of no activity. If you deem I have overlooked your thread--which is in a matter of more than 48 hours--please send me a PM and I will get back to you shortly.

I hope you keep in mind these reminders. Let's get to work!

• Step 1
  
  Download both versions of Farbar Recovery Scan Tool by Farbar from the links below and save them to your desktop.
  
  '32-bit'
  '64-bit'
  • Simply double-click the program icon to run it. It will ask for administrator privileges. If the first one you tried does not work, try the other version.
  • The program will initialize. Press Yes to accept the disclaimer.
  • Put a check on Addition.
  • Press the Scan button after.
  • It will produce FRST.txt and Addition.txt on your desktop once done.
  • Copy (CTRL + A and CTRL + C) and paste (CTRL + V) the content of the logs in your next reply.

• Logs to Post
  
  In summary of the above, I will need you to post the following log(s):
  • Addition.txt (Farbar Recovery Scan Tool)
  • FRST.txt (Farbar Recovery Scan Tool)

[Pyxis]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a new topic.