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Help - Mouse freezing with Certain Programs/Websites [RESOLVED]


Best Answer MSC2 , 13 August 2015 - 05:10 PM

Solved my own problem - my firewall was the culprit.  Go to the full post »


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#1
MSC2

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Not sure if this is a hardware, or software issue, but I'm having problems with my mouse freezing with certain programs and websites.  Most often with any Intuit product - Quicken, Turbo Tax, and webpages that have text box entries.

 

I have a Windows 7 - 64 bit machine and I've included outputs from Farbar Recovery Scan Tool below.  The problem does not occur in Safe Mode.  When it freezes, I just noticed that when having MSCONFIG window open, I can get the mouse to respond again if the MSCONFIG window has focus, but as soon as I put focus back on Quicken, it freezes.

 

I've removed the mouse drivers and rebooted, but no help.

 

This has been a long term issues, but only recently has it begun freezing completely.  Previously it would freeze intermittently for 10 or 15 seconds each time, and then recover.  If it occurred too many times, the mouse pointer would become distorted and eventually freeze, but usually only after a long period of use.

 

Hopefully, this is enough detail to begin with.  Below are the outputs from FRST:

 

==================== Memory info ===========================

Processor: Intel® Core™ i7-2600 CPU @ 3.40GHz
Percentage of memory in use: 26%
Total physical RAM: 12270.45 MB
Available physical RAM: 8984.69 MB
Total Virtual: 24539.09 MB
Available Virtual: 21093.57 MB

==================== Drives ================================

Drive c: (OS) (Fixed) (Total:1383.98 GB) (Free:817.26 GB) NTFS
Drive f: (N35_Fam_Rm) (Fixed) (Total:1863.01 GB) (Free:1223.14 GB) NTFS
Drive h: (H_Drive) (Fixed) (Total:931.51 GB) (Free:211.88 GB) NTFS
Drive m: (M_Drive) (Fixed) (Total:931.51 GB) (Free:228.43 GB) NTFS
Drive s: (N35_PlayRoom) (Fixed) (Total:931.51 GB) (Free:375.47 GB) NTFS
Drive z: (N35_SpareBR) (Fixed) (Total:931.51 GB) (Free:185.49 GB) NTFS

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or Vista) (Size: 1397.3 GB) (Disk ID: 2E94B46E)
Partition 1: (Not Active) - (Size=39 MB) - (Type=DE)
Partition 2: (Active) - (Size=13.2 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=1384 GB) - (Type=07 NTFS)

========================================================
Disk: 1 (MBR Code: Windows 7 or 8) (Size: 931.5 GB) (Disk ID: 018C35DE)
Partition 1: (Active) - (Size=931.5 GB) - (Type=07 NTFS)

========================================================
Disk: 2 (Size: 931.5 GB) (Disk ID: 000098EC)
Partition 1: (Not Active) - (Size=931.5 GB) - (Type=07 NTFS)

========================================================
Disk: 7 (MBR Code: Windows XP) (Size: 1863 GB) (Disk ID: EA543E94)
Partition 1: (Not Active) - (Size=1863 GB) - (Type=07 NTFS)

========================================================
Disk: 8 (MBR Code: Windows 7 or 8) (Size: 931.5 GB) (Disk ID: AB107183)
Partition 1: (Active) - (Size=931.5 GB) - (Type=07 NTFS)

========================================================
Disk: 9 (MBR Code: Windows 7 or 8) (Size: 931.5 GB) (Disk ID: F827E922)
Partition 1: (Not Active) - (Size=931.5 GB) - (Type=07 NTFS)

==================== End of log ============================


Edited by phillpower2, 14 August 2015 - 10:24 AM.
Removed FRST log as not used on the hardware forum.

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#2
MSC2

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✓  Best Answer

Solved my own problem - my firewall was the culprit. 


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#3
phillpower2

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Glad to hear that the issue is resolved and thank you for posting the solution, it may help others with the same or similar problem  :thumbsup:


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