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Office 2013 error


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#16
SleepyDude

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Hi,
 
I suspect that your Windows have some bad permissions set on the files! Try this:
 
Download Windows Repair (All-in-One) Portable (use the Direct Download button)
  • extract the tweaking.com_windows_repair_aio.zip to c:\Windows\TEMP the zip will extract to a folder called Tweaking.com - Windows Repair
  • execute the file Repair_Windows.exe from the Tweaking.com - Windows Repair folder
  • click on the tab Step 5: Backup and on the buttons:
    • Backup to create a Registry Backup
    • Create to create a System Restore Point
  • click on the tab Repairs, next click the Open Repairs button to access the following screen:

    WindowsRepair.png
  • click the button Unselect All
  • check the following box's:
    • 01 - Reset File Permissions
    • 02.01 - Reset File Permissions C:\
  • check the box Restart/Shutdown System When Finished > tick Restart System
  • click the Start Repairs button

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#17
imaclennan

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Hi 

 

I have done that (although I had actually used this tool before I initially got in touch) and the message I get now is posted below.

 

Thanks for your patience

 

  C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE

The file or directory is corrupted and unreadable


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#18
SleepyDude

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Hi,

 

Please run a Disk Check.

 

 

  • open the Command Prompt as Administrator (Tutorial)
  • type the command:
    chkdsk /r /x C:
    Note: When it ask if you want to checked the volume next time the system restarts answer Yes
  • restart the computer

Next,


  • download ListChkdskResult
  • execute the file and accept all the windows prompts to authorize the program to run
  • Notepad will open with a report showing the chkdsk result
  • copy & paste the log to your reply

 

 


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#19
imaclennan

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ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013
 
------< Log generate on 28/08/2015 22:25:34 >------
Category: 0
Computer Name: Iain-PC
Event Code: 1001
Record Number: 9589
Source Name: Microsoft-Windows-Wininit
Time Written: 08-28-2015 @ 03:25:45
Event Type: Information
User: 
Message: 
 
Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.
 
A disk check has been scheduled.
Windows will now check the disk.                         
 
Stage 1: Examining basic file system structure ...
  1201408 file records processed.                                                        
 
File verification completed.
  8250 large file records processed.                                   
 
  0 bad file records processed.                                     
 
 
Stage 2: Examining file name linkage ...
  1389638 index entries processed.                                                       
 
Index verification completed.
  0 unindexed files scanned.                                        
 
  0 unindexed files recovered to lost and found.                    
 
 
Stage 3: Examining security descriptors ...
Cleaning up 6696 unused index entries from index $SII of file 0x9.
Cleaning up 6696 unused index entries from index $SDH of file 0x9.
Cleaning up 6696 unused security descriptors.
CHKDSK is compacting the security descriptor stream
Security descriptor verification completed.
  94116 data files processed.                                           
 
CHKDSK is verifying Usn Journal...
  34087776 USN bytes processed.                                                           
 
Usn Journal verification completed.
 
Stage 4: Looking for bad clusters in user file data ...
  1201392 files processed.                                                               
 
File data verification completed.
 
Stage 5: Looking for bad, free clusters ...
  43132272 free clusters processed.                                                       
 
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
 
Windows has made corrections to the file system.
No further action is required.
 
 472809471 KB total disk space.
 298419644 KB in 894014 files.
    539800 KB in 94119 indexes.
         0 KB in bad sectors.
   1320935 KB in use by the system.
     65536 KB occupied by the log file.
 172529092 KB available on disk.
 
      4096 bytes in each allocation unit.
 118202367 total allocation units on disk.
  43132273 allocation units available on disk.
 
Internal Info:
00 55 12 00 f7 12 0f 00 54 c6 1c 00 00 00 00 00  .U......T.......
2a cd 00 00 0a 01 00 00 00 00 00 00 00 00 00 00  *...............
 
Windows has finished checking your disk.
Please wait while your computer restarts.
 
-----------------------------------------------------------------------

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#20
SleepyDude

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Hi,
 

It seems the Excel executable file is corrupt you need to do a Repair https://support.micr...n-us/kb/2769349of the Office Installation.

 

After this tell me if you can run Excel or if you get the same error.


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#21
imaclennan

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Hi

 

Thanks for your continued attempts.

 

I had already done this but did both repairs again and the messages i get reverted back to the original errors.

 

We're sorry but excel/word has run into aqn error that is preventing it from working correctly. Excel/Word will need to be closed as a result. Would you like us to repair now. When I click on 'Repair now' it just closes. 


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#22
SleepyDude

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Hi,

 

You are welcome. Maybe we need to consider other options...

 

Please post a new Minitoolbox log with the option List last 10 Event Viewer log set.


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#23
imaclennan

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Hi

 

 

 

I am not sure if this is relevant. I had Office 2010 Professional Plus installed but since I now use 1013 I uninstalled it. Would it be possible that at the same time some files that were necessary to the correct operation of Office were deleted. I am not sure of the timing so unsure if it was before of after I started to receive these error messages. I have a feeling it was afterwards I uninstalled although not 100& certain.

 

Log Attached as requested.

Attached Files


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#24
SleepyDude

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Hi,

 

Run an SFC scan like you did before and tell me if it reports errors or not.


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#25
imaclennan

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Hi again

 

No Integrity Violations Found.

 

 


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#26
SleepyDude

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Hi,

 

In my opinion with everything we tried the problem should have been fixed by now!

 

I advise you to start a new topic in the Virus Spyware, and Malware removal forum following the steps from this page (start from Step 2) to have the computer checked for Malware.

 

 

After you get a clean bill of health you can return to this thread if the problem hasn't gone.


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#27
scotv

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I have faced a lot of problems with office 2013 as well.

 

Just a couple weeks back i switched to kingsoft's wps office & believe me its the same as Ms office with faster and reliable program.

 

I have all features on word powerpoint sheets.


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