This topic is locked
I originally submitted this to the Hardware folks for help; they recommended starting a topic here for Problem 3.
Hello. I'm running Windows 8.1 on a Lenovo G700 laptop (a 64-bit operating system and x-64-based processor) and I'm having three related problems: dead USB ports, inability to boot from optical drive or USB, and inability to access the Lenovo website. I'm attaching a screenshot (thank you, “Speccy”) of my computer's architecture; more details are available if you want them.
Here (and I deeply apologize for the length) are the steps I've taken so far:
-
Tried to replace a dead wireless mouse in a righthand-side USB port— wouldn't work;
-
Tried the adjacent righthand-side USB port—still didn't work (Problem 1);
-
Tried the lefthand USB port—the mouse worked;
-
Went to bleepingcomputer.com for advice, and was told to clean out the ports with alcohol and/or air duster—neither helped;
-
Disabled SecureBoot and FastBoot—no effect;
-
Was advised to download Linux distro Fatdog64 and boot from that (to determine if my problem was hardware-related or Windows-related)—did so;
-
Created USB stick of Fatdog64 using “rufus” and tried to boot from it—got “no USB boot option” message (Problem 2a);
-
Created CD of Fatdog64 using “ImgBurn”and tried to boot from it—found distro was missing a file, so couldn't boot up;
-
Downloaded Linux distro Puppy, created a disk and tried to boot from it—got “no CD/DVD boot option message (Problem 2b);
-
Tried to access Lenovo support page in Firefox (my default browser), Chrome and IE11—got same negative result (could access index page, but nothing else—browser cycled until I stopped it) on all three browsers (only site where this happens) (Problem 3) (Note: the cleaning hint came from the Lenovo support site, which I could access through someone's blog entry, but not on my own.);
-
Ran through my usual Saturday-morning ritual, and ran a number of free anti-malware programs: Windows Defender (my basic protection), Spybot Search and Destroy (including Immunization), Hitman Pro (which turned up a couple of “HKLM” registry keys that ”regedit” doesn't display), Trend Micro anti-virus, Trend Micro anti-rootkit, Kapersky virus removal tool, Superantispyware, MalwareBytes anti-virus, MalwareBytes anti-rootkit, MalwareBytes anti-exploit and Ccleaner (Note: I also have CryptoPrevent running)—aside from the aforementioned registry entries (which predated the current problems) and a few cookies, no problems presented themselves;
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Was advised to come here;
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Copied Puppy Linux .iso to USB stick; and
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Since I had rebooted several times, I again tried booting from USB stick and CD—same (negative) result.
As you can see, one thing led to another, so I don't exactly know where to go from here. Any help you could give (for instance, a link to a FREE hardware tester) would be greatly appreciated. Thanks in advance.
FRST log:
Additional scan result of Farbar Recovery Scan Tool (x64) Version:16-08-2015
Ran by Roger (2015-08-17 10:37:54)
Running from C:\Users\Roger\Desktop
Boot Mode: Normal
==========================================================
==================== Accounts: =============================
Administrator (S-1-5-21-3060642483-2203438337-4272554016-500 - Administrator - Disabled) => C:\Users\Administrator
Guest (S-1-5-21-3060642483-2203438337-4272554016-501 - Limited - Disabled)
HomeGroupUser$ (S-1-5-21-3060642483-2203438337-4272554016-1005 - Limited - Enabled)
Roger (S-1-5-21-3060642483-2203438337-4272554016-1001 - Administrator - Enabled) => C:\Users\Roger
RogerGmail (S-1-5-21-3060642483-2203438337-4272554016-1008 - Administrator - Enabled) => C:\Users\RogerGmail
==================== Security Center ========================
(If an entry is included in the fixlist, it will be removed.)
AV: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Spybot - Search and Destroy (Enabled - Up to date) {A16C3F68-9280-E053-1818-342707FECF4D}
AS: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
==================== Installed Programs ======================
(Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)
7-Zip 15.05 beta x64 (HKLM\...\7-Zip) (Version: - )
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
ABBYY FineReader 6.0 Sprint (HKLM-x32\...\{ACF60000-22B9-4CE9-98D6-2CCF359BAC07}) (Version: 6.00.1395.4512 - ABBYY Software House)
ABC News (HKU\S-1-5-21-3060642483-2203438337-4272554016-1001\...\Pokki_e183bfa127af5c9dcf3023b06ad8503cbe2f0163) (Version: 1.0.0.46422 - Pokki)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 18.0.0.199 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.232 - Adobe Systems Incorporated)
Adobe Flash Player 18 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 18.0.0.232 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\{0E3C52E0-B4F1-4D1E-B172-E390813BD9FE}) (Version: 12.1.8.158 - Adobe Systems, Inc)
Alcor Micro USB Card Reader (HKLM-x32\...\AmUStor) (Version: 3.1.1245.72250 - Alcor Micro Corp.)
Alcor Micro USB Card Reader (x32 Version: 3.1.1245.72250 - Alcor Micro Corp.) Hidden
ArcSoft Print Creations - Brochure (HKLM-x32\...\{01A1A019-E1D8-482A-BE17-5E118D17C0A0}) (Version: - ArcSoft)
ArcSoft Print Creations - Photo Calendar (HKLM-x32\...\{CA9ED5E4-1548-485B-A293-417840060158}) (Version: - ArcSoft)
ArcSoft Print Creations (HKLM-x32\...\{F626E006-C06C-466A-B133-92C1991385CA}) (Version: - ArcSoft)
CCleaner (HKLM\...\CCleaner) (Version: 5.08 - Piriform)
CryptoPrevent (HKLM-x32\...\{5C5B24E7-4694-4049-A222-CCE7D3FAC63F}_is1) (Version: - Foolish IT LLC)
CyberLink PowerDirector 10 (Version: 10.0.0.2810 - CyberLink Corp.) Hidden
Defraggler (HKLM\...\Defraggler) (Version: 2.19 - Piriform)
Dependency Package Update (Version: 1.6.29.00 - Lenovo Inc.) Hidden
Dependency Package Update (Version: 1.6.36.00 - Lenovo Inc.) Hidden
Dependency Package Update (x32 Version: 1.6.32.00 - Lenovo Group Limited) Hidden
Dolby Advanced Audio v2 (HKLM-x32\...\{B9E70C7A-9F85-4A39-A4A3-BFA3C3BF7613}) (Version: 7.2.8000.17 - Dolby Laboratories Inc)
DriverMax 7 (HKLM-x32\...\DMX5_is1) (Version: 7.63.0.1160 - Innovative Solutions)
Dropbox (HKLM-x32\...\Dropbox) (Version: 3.8.6 - Dropbox, Inc.)
Dropbox Update Helper (x32 Version: 1.3.27.35 - Dropbox, Inc.) Hidden
Energy Management (HKLM-x32\...\InstallShield_{D0956C11-0F60-43FE-99AD-524E833471BB}) (Version: 8.0.2.4 - Lenovo)
Energy Management (x32 Version: 8.0.2.4 - Lenovo) Hidden
Epson Event Manager (HKLM-x32\...\{48F22622-1CC2-4A83-9C1E-644DD96F832D}) (Version: 2.30.01 - SEIKO EPSON Corporation)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version: - )
EPSON Web-To-Page (HKLM-x32\...\{7F14F68C-17FA-4F88-B3FD-7F449C1EBF32}) (Version: - )
EPSON WorkForce 600 Series Printer Uninstall (HKLM\...\EPSON WorkForce 600 Series) (Version: - SEIKO EPSON Corporation)
FreeRide Games (HKLM-x32\...\{6C26A305-4549-4A8A-9F03-25719C03B0FB}) (Version: 07.05.80.00 - Exent Technologies)
Game Arcade (HKU\S-1-5-21-3060642483-2203438337-4272554016-1001\...\Pokki_8c0fb60d03e3ff6fd84a1ee0ac970f06a99b8304) (Version: 1.0.2.40574 - Pokki)
Glary Utilities 5.31 (HKLM-x32\...\Glary Utilities 5) (Version: 5.31.0.51 - Glarysoft Ltd)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 44.0.2403.155 - Google Inc.)
Google Update Helper (x32 Version: 1.3.28.1 - Google Inc.) Hidden
HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.9.242 - SurfRight B.V.)
Host App Service (HKU\S-1-5-21-3060642483-2203438337-4272554016-1001\...\Pokki) (Version: 0.269.7.738 - Pokki)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6431.0 - IDT)
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
Intel AppUp(SM) center (HKLM-x32\...\Intel AppUp(SM) center 33057) (Version: 3.6.1.33057.10 - Intel)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1281 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3958 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Internet TV (HKU\S-1-5-21-3060642483-2203438337-4272554016-1001\...\Pokki_00d88092408ab87e0c38ae805c0dedbc153f0975) (Version: 1.0.0.50244 - Pokki)
Java 8 Update 51 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218051F0}) (Version: 8.0.510 - Oracle Corporation)
Lenovo Dependency Package (HKLM\...\Lenovo Dependency Package_is1) (Version: 1.6.36.00 - Lenovo Group Limited)
Lenovo EasyCamera (HKLM-x32\...\{ADE16A9D-FBDC-4ecc-B6BD-9C31E51D0332}) (Version: 3.13.301.1 - Vimicro)
Lenovo OneKey Recovery (HKLM-x32\...\InstallShield_{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 8.0.0.1219 - CyberLink Corp.)
Lenovo OneKey Recovery (Version: 8.0.0.1219 - CyberLink Corp.) Hidden
Lenovo Photos (HKLM-x32\...\Lenovo Photos) (Version: 4.8.5 - CEWE COLOR AG u Co. OHG)
Lenovo pointing device (HKLM\...\Elantech) (Version: 11.4.17.1 - ELAN Microelectronic Corp.)
Lenovo PowerDVD10 (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.5108.52 - CyberLink Corp.)
Lenovo PowerDVD10 (x32 Version: 10.0.5108.52 - CyberLink Corp.) Hidden
Lenovo Service Bridge (HKU\S-1-5-21-3060642483-2203438337-4272554016-1001\...\cbe8636f7dd0cf1d) (Version: 1.3.0.0 - Lenovo)
Lenovo Solution Center (HKLM\...\{F02F4A8B-1A5F-45B8-9B74-AAF21A2B1BCC}) (Version: 2.1.002.00 - Lenovo Group Limited)
Lenovo VeriFace (HKLM\...\Lenovo VeriFace) (Version: 5.0.13.5261 - Lenovo)
Lenovo YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 4.1.3423 - CyberLink Corp.)
Lenovo YouCam (x32 Version: 4.1.3423 - CyberLink Corp.) Hidden
Lenovo_Wireless_Driver (HKLM-x32\...\{5D642A72-8194-4A22-80DA-11FE610CCA8E}) (Version: 6.30.5987 - Lenovo)
Lumosity (HKU\S-1-5-21-3060642483-2203438337-4272554016-1001\...\Pokki_f4851c333c5e94cace866778759653e2f096986c) (Version: 1.0.0.49465 - Pokki)
M8 Free Clipboard (HKLM-x32\...\{B8F52797-70E5-4484-AC5E-5C1931E9BBE1}) (Version: 20.12 - M8 Software)
Malwarebytes Anti-Exploit version 1.07.1.1015 (HKLM\...\Malwarebytes Anti-Exploit_is1) (Version: 1.07.1.1015 - Malwarebytes)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{6AFCA4E1-9B78-3640-8F72-A7BF33448200}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Firefox 40.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 40.0.2 (x86 en-US)) (Version: 40.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 40.0.2.5702 - Mozilla)
Nitro Pro 8 (HKLM\...\{34BE77EE-B563-49D7-A8A0-FFD76D29BBD3}) (Version: 8.0.10.7 - Nitro)
OpenOffice 4.1.1 (HKLM-x32\...\{9395F41D-0F80-432E-9A59-B8E477E7E163}) (Version: 4.11.9775 - Apache Software Foundation)
paint.net (HKLM\...\{19BD2C33-16A8-4ED1-B9EA-D9E35B21EC42}) (Version: 4.0.5 - dotPDN LLC)
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 5.6.0.9109 - CyberLink Corp.)
Qualcomm Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.1.0.16 - Qualcomm Atheros Communications Inc.)
Recuva (HKLM\...\Recuva) (Version: 1.52 - Piriform)
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
Safer Updater (HKLM-x32\...\Safer Updater) (Version: 1.1.0.6 - Safer Technologies, Inc.)
Sawbuck (HKLM-x32\...\{459BFE07-FCF3-4274-AC8B-8E8DDA7214BA}) (Version: 0.6.8.0 - Google Inc)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.5.43 - Safer-Networking Ltd.)
Start Menu (HKU\S-1-5-21-3060642483-2203438337-4272554016-1001\...\Pokki_Start_Menu) (Version: 0.269.7.738 - Pokki)
Sudoku (HKU\S-1-5-21-3060642483-2203438337-4272554016-1001\...\sudoku-b7ffee4c1b47dfe45597d9b34ed723a9) (Version: - Softgames GmBH)
SugarSync Manager (HKLM-x32\...\SugarSync) (Version: 1.9.61.90905 - SugarSync, Inc.)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1200 - SUPERAntiSpyware.com)
TechCrunch (HKU\S-1-5-21-3060642483-2203438337-4272554016-1001\...\Pokki_cea32fc95a838fa2e9ada17d03cd89641789c58b) (Version: 1.0.0.46548 - Pokki)
TeraCopy 2.3 (HKLM\...\TeraCopy_is1) (Version: - Code Sector)
UserGuide (HKLM-x32\...\InstallShield_{F07C2CF8-4C53-4EC3-8162-A6221E36EB88}) (Version: 1.0.0.9 - Lenovo)
UserGuide (x32 Version: 1.0.0.9 - Lenovo) Hidden
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Windows Driver Package - Lenovo (ACPIVPC) System (06/15/2012 8.1.0.1) (HKLM\...\71BC3FD63F450BA0A957AAECBDB4A000C4F2BE42) (Version: 06/15/2012 8.1.0.1 - Lenovo)
Windows Driver Package - Lenovo (WUDFRd) LenovoVhid (06/19/2012 10.13.29.733) (HKLM\...\8A223E56FB1ED4F697B54E5BF96F1EB63B512684) (Version: 06/19/2012 10.13.29.733 - Lenovo)
WOT for Internet Explorer (HKLM\...\{373B90E1-A28C-434C-92B6-7281AFA6115A}) (Version: 13.9.2.0 - WOT Services Oy)
==================== Custom CLSID (Whitelisted): ==========================
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
CustomCLSID: HKU\S-1-5-21-3060642483-2203438337-4272554016-1001_Classes\CLSID\{820D63D5-8CFF-46DE-86AF-4997DEDD6DB5}\localserver32 -> C:\WINDOWS\system32\igfxEM.exe (Intel Corporation)
==================== Restore Points =========================
03-08-2015 16:47:14 Checkpoint by HitmanPro
10-08-2015 14:17:25 Checkpoint by HitmanPro
10-08-2015 15:54:07 DMX_DriverMax Driver Installation
10-08-2015 15:55:11 DMX_DriverMax Driver Installation
11-08-2015 15:51:25 DMX_DriverMax Driver Installation
13-08-2015 15:50:18 DMX_DriverMax Driver Installation
13-08-2015 18:15:51 DMX_DriverMax Driver Installation
==================== Hosts content: ==========================
(If needed Hosts: directive could be included in the fixlist to reset Hosts.)
2013-08-22 09:25 - 2015-08-15 04:21 - 00450771 ___RA C:\WINDOWS\system32\Drivers\etc\hosts
127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com
127.0.0.1 www.100sexlinks.com
127.0.0.1 100sexlinks.com
127.0.0.1 10sek.com
127.0.0.1 www.10sek.com
127.0.0.1 www.1-2005-search.com
127.0.0.1 1-2005-search.com
127.0.0.1 123fporn.info
127.0.0.1 www.123fporn.info
127.0.0.1 123haustiereundmehr.com
127.0.0.1 www.123haustiereundmehr.com
127.0.0.1 123moviedownload.com
There are 1000 more lines.
==================== Scheduled Tasks (Whitelisted) =============
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
Task: {052981D6-AEF1-4D9D-82BE-824B68AEDCC2} - System32\Tasks\GlaryInitialize 5 => C:\Program Files (x86)\Glary Utilities 5\Initialize.exe [2015-08-03] (Glarysoft Ltd)
Task: {06E68CEF-6ABB-4127-A68C-5D5E2B68507E} - System32\Tasks\Safer-Networking\Spybot - Search and Destroy\Scan the system => C:\Program Files (x86)\Spybot - Search & Destroy 2\SDScan.exe [2015-06-16] (Safer-Networking Ltd.)
Task: {06E782C6-8976-462F-8164-7AA98157D017} - System32\Tasks\Lenovo\Lenovo Service Bridge\S-1-5-21-3060642483-2203438337-4272554016-1001 => Rundll32.exe dfshim.dll,ShOpenVerbShortcut C:\Users\Roger\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Lenovo\Lenovo Service Bridge.appref-ms
Task: {0B9B5870-5770-4B88-9439-1981C5C5852F} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2015-05-22] (Google Inc.)
Task: {1B883996-50B6-45A6-BA4F-FCA56463B029} - System32\Tasks\Microsoft\Windows\RemovalTools\MRT_HB => C:\WINDOWS\system32\MRT.exe [2015-08-12] (Microsoft Corporation)
Task: {46EC69F0-F416-4934-A68C-8BBCC862366D} - System32\Tasks\DropboxUpdateTaskMachineUA => C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe [2015-07-30] (Dropbox, Inc.)
Task: {4AA2C759-E345-413A-90BD-2B4D7B91C4B9} - System32\Tasks\Lenovo\Dependency Package Auto Update => C:\Program Files\Lenovo\iMController\AutoUpdate.exe [2015-03-06] ()
Task: {4F467649-B0F6-4BC5-A7CD-A4EBAE91FE9A} - System32\Tasks\Dolby Selector => C:\Program Files (x86)\Dolby Advanced Audio v2\pcee4.exe [2012-08-31] (Dolby Laboratories Inc.)
Task: {5B23E889-084B-4405-A2A0-52EBC96CCF73} - System32\Tasks\Microsoft\Windows\Application Experience\ProgramDataUpdater => Rundll32.exe invagent.dll,RunUpdate -noappraiser
Task: {5CA68153-4EC9-45CF-8F19-10F57AFA89F0} - System32\Tasks\Lenovo\LSC\LSCHardwareScan => C:\Program Files\Lenovo\Lenovo Solution Center\LSC.exe [2013-05-15] ()
Task: {5E59D615-89F6-40F7-8F75-3B58169E4C46} - System32\Tasks\CryptoMonitor_SU => C:\Program Files\EasySync Solutions\EasySync CryptoMonitor\CryptoMonitor.exe
Task: {8BD5008D-FDD8-4D23-9026-C971769702DA} - System32\Tasks\Safer-Networking\Spybot - Search and Destroy\Refresh immunization => C:\Program Files (x86)\Spybot - Search & Destroy 2\SDImmunize.exe [2015-06-16] (Safer-Networking Ltd.)
Task: {95C03629-6336-449B-B3CF-D3ADAADBF381} - System32\Tasks\Application Starter - f1375f225883e83d52e8db9690775c3c => C:\Program Files (x86)\Innovative Solutions\DriverMax\innostp.exe [2015-07-22] (Innovative Solutions)
Task: {9C61963C-76ED-4D2B-AB7A-ABEE9492F50F} - System32\Tasks\SaferUpdateTaskSCUD => C:\Program Files (x86)\Safer Technologies\Safer Updater\SaferUpdater.exe [2015-05-18] (Safer Technologies, Inc.)
Task: {9F978457-8C33-496D-B30F-0474A344F4D1} - System32\Tasks\UpdateDetector => C:\Program Files (x86)\Glarysoft\Update Detector 5\UpdateDetector.exe
Task: {9FC1A079-CCC9-427F-A743-3CE6AD2A1BC8} - System32\Tasks\Lenovo\Lenovo Customer Feedback Program 64 => C:\Program Files (x86)\Lenovo\Customer Feedback Program\Lenovo.TVT.CustomerFeedback.Agent.exe [2015-03-06] (Lenovo)
Task: {A7039992-7167-480E-9FD3-6DC91275180A} - System32\Tasks\Pokki => %LOCALAPPDATA%\Pokki\Engine\HostAppServiceUpdater.exe
Task: {A84A7E31-18B5-423A-92F5-49750865645F} - System32\Tasks\Lenovo\Lenovo Solution Center Launcher => C:\Program Files\lenovo\lenovo solution center\App\LSCService.exe [2013-05-15] (Lenovo)
Task: {AA989788-20A8-465D-8E3A-5996450676B2} - System32\Tasks\DropboxUpdateTaskMachineCore => C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe [2015-07-30] (Dropbox, Inc.)
Task: {AE0042B4-DB78-4458-99D2-D4C7FEDD9EC6} - System32\Tasks\GU5SkipUAC => C:\Program Files (x86)\Glary Utilities 5\Integrator.exe [2015-08-03] (Glarysoft Ltd)
Task: {BCA88136-E0FD-47DA-8422-3961E43020EC} - System32\Tasks\CCleanerSkipUAC => C:\Program Files\CCleaner\CCleaner.exe [2015-07-17] (Piriform Ltd)
Task: {BD987BBB-8969-420B-BFB5-24CF7C05E07B} - System32\Tasks\Safer-Networking\Spybot - Search and Destroy\Check for updates => C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdate.exe [2015-06-16] (Safer-Networking Ltd.)
Task: {CF44C781-1D15-4B29-BB0F-85FE8EFC35E3} - System32\Tasks\Lenovo\Lenovo Customer Feedback Program => C:\Program Files\Lenovo\Customer Feedback Program\Lenovo.TVT.CustomerFeedback.Agent.exe [2013-05-15] (Lenovo)
Task: {DB77ACE1-6147-474C-83E0-4835B6F666E0} - System32\Tasks\Adobe Flash Player Updater => C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2015-08-12] (Adobe Systems Incorporated)
Task: {FE43A48D-F4BE-402A-983A-3A12C60939C8} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2015-05-22] (Google Inc.)
(If an entry is included in the fixlist, the task (.job) file will be moved. The file which is running by the task will not be moved.)
Task: C:\WINDOWS\Tasks\Adobe Flash Player Updater.job => C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
Task: C:\WINDOWS\Tasks\DropboxUpdateTaskMachineCore.job => C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe
Task: C:\WINDOWS\Tasks\DropboxUpdateTaskMachineUA.job => C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe
Task: C:\WINDOWS\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\WINDOWS\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
==================== Loaded Modules (Whitelisted) ==============
2013-08-17 08:22 - 2012-04-24 06:43 - 00390632 _____ () C:\Program Files\CyberLink\Shared files\RichVideo64.exe
2013-08-17 08:34 - 2013-08-17 08:34 - 00068368 _____ () C:\Program Files (x86)\Lenovo\Lenovo VeriFace\VfConnectorService.exe
2013-08-17 08:34 - 2013-08-17 08:34 - 00669288 _____ () C:\Program Files (x86)\Lenovo\Lenovo VeriFace\VfDataStorageInterface.dll
2015-05-17 17:43 - 2012-01-20 14:55 - 00678400 _____ () C:\Program Files\TeraCopy\TeraCopyExt64.dll
2015-07-03 06:22 - 2015-07-05 12:01 - 00183296 _____ () C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe\ErrorReporting.dll
2015-07-13 11:16 - 2015-06-01 21:00 - 00102912 _____ () C:\Windows\System32\IccLibDll_x64.dll
2014-11-21 12:59 - 2014-11-21 12:59 - 00462592 _____ () C:\Program Files (x86)\Lenovo\Lenovo Messenger\NotificationsViewHost.exe
2015-05-18 13:51 - 2014-05-13 12:04 - 00109400 _____ () C:\Program Files (x86)\Spybot - Search & Destroy 2\snlThirdParty150.bpl
2015-05-18 13:51 - 2014-05-13 12:04 - 00167768 _____ () C:\Program Files (x86)\Spybot - Search & Destroy 2\snlFileFormats150.bpl
2015-08-03 06:06 - 2014-05-13 12:04 - 00416600 _____ () C:\Program Files (x86)\Spybot - Search & Destroy 2\DEC150.bpl
2015-05-18 13:51 - 2012-08-23 10:38 - 00574840 _____ () C:\Program Files (x86)\Spybot - Search & Destroy 2\sqlite3.dll
2015-08-12 17:45 - 2015-08-07 20:13 - 01405768 _____ () C:\Program Files (x86)\Google\Chrome\Application\44.0.2403.155\libglesv2.dll
2015-08-12 17:45 - 2015-08-07 20:13 - 00081224 _____ () C:\Program Files (x86)\Google\Chrome\Application\44.0.2403.155\libegl.dll
2015-08-17 10:15 - 2015-08-17 10:15 - 00071168 _____ () c:\users\roger\appdata\local\temp\dropbox_sqlite_ext.{5f3e3153-5bce-5766-8f84-3e3e7ecf0d81}.tmpjt3cip.dll
2015-06-03 12:23 - 2015-08-05 16:49 - 00012800 _____ () C:\Program Files (x86)\Dropbox\Client\QtQuick.2\qtquick2plugin.dll
2015-06-03 12:23 - 2015-08-05 16:49 - 00779776 _____ () C:\Program Files (x86)\Dropbox\Client\QtQuick\Controls\qtquickcontrolsplugin.dll
2015-07-30 09:03 - 2015-08-05 16:49 - 00056320 _____ () C:\Program Files (x86)\Dropbox\Client\QtQuick\Layouts\qquicklayoutsplugin.dll
2015-06-03 12:23 - 2015-08-05 16:49 - 00012288 _____ () C:\Program Files (x86)\Dropbox\Client\QtQuick\Window.2\windowplugin.dll
2015-06-07 16:02 - 2009-03-12 15:45 - 00135168 ____N () C:\Program Files (x86)\Epson Software\Event Manager\Assistants\Scan Assistant\ScanEngine.dll
2015-06-07 16:02 - 2008-11-21 13:58 - 00057344 ____N () C:\Program Files (x86)\Epson Software\Event Manager\Assistants\Scan Assistant\Satwain.dll
2015-07-10 11:32 - 2015-07-22 09:47 - 00008760 _____ () C:\Program Files (x86)\Innovative Solutions\DriverMax\sync.dll
2013-08-17 08:12 - 2012-07-18 14:55 - 01198912 _____ () C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\ACE.dll
2015-08-03 03:03 - 2015-08-03 03:03 - 00080160 _____ () C:\Program Files (x86)\Glary Utilities 5\zlib1.dll
2015-07-18 11:32 - 2015-07-18 11:32 - 01020928 _____ () C:\Users\Roger\AppData\Roaming\Mozilla\Firefox\Profiles\zin00jgu.default\extensions\[email protected]\platform\WINNT_x86-msvc\components\lpxpcom.dll
2014-08-13 09:27 - 2014-08-13 09:27 - 00988160 _____ () C:\Program Files (x86)\OpenOffice 4\program\libxml2.dll
2014-07-29 13:34 - 2014-07-29 13:34 - 00170496 _____ () C:\Program Files (x86)\OpenOffice 4\program\libxslt.dll
==================== Alternate Data Streams (Whitelisted) =========
(If an entry is included in the fixlist, only the ADS will be removed.)
AlternateDataStreams: C:\Users\Roger\OneDrive:ms-properties
AlternateDataStreams: C:\Users\Roger\OneDrive.old:ms-properties
==================== Safe Mode (Whitelisted) ===================
(If an entry is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcpltsvc => ""=""
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mcpltsvc => ""=""
==================== EXE Association (Whitelisted) ===============
(If an entry is included in the fixlist, the registry item will be restored to default or removed.)
==================== Internet Explorer trusted/restricted ===============
(If an entry is included in the fixlist, it will be removed from the registry.)
IE restricted site: HKU\.DEFAULT\...\007guard.com -> install.007guard.com
IE restricted site: HKU\.DEFAULT\...\008i.com -> 008i.com
IE restricted site: HKU\.DEFAULT\...\008k.com -> www.008k.com
IE restricted site: HKU\.DEFAULT\...\00hq.com -> www.00hq.com
IE restricted site: HKU\.DEFAULT\...\010402.com -> 010402.com
IE restricted site: HKU\.DEFAULT\...\032439.com -> 80gw6ry3i3x3qbrkwhxhw.032439.com
IE restricted site: HKU\.DEFAULT\...\0scan.com -> www.0scan.com
IE restricted site: HKU\.DEFAULT\...\1-2005-search.com -> www.1-2005-search.com
IE restricted site: HKU\.DEFAULT\...\1-domains-registrations.com -> www.1-domains-registrations.com
IE restricted site: HKU\.DEFAULT\...\1000gratisproben.com -> www.1000gratisproben.com
IE restricted site: HKU\.DEFAULT\...\1001namen.com -> www.1001namen.com
IE restricted site: HKU\.DEFAULT\...\100888290cs.com -> mir.100888290cs.com
IE restricted site: HKU\.DEFAULT\...\100sexlinks.com -> www.100sexlinks.com
IE restricted site: HKU\.DEFAULT\...\10sek.com -> www.10sek.com
IE restricted site: HKU\.DEFAULT\...\12-26.net -> user1.12-26.net
IE restricted site: HKU\.DEFAULT\...\12-27.net -> user1.12-27.net
IE restricted site: HKU\.DEFAULT\...\123fporn.info -> www.123fporn.info
IE restricted site: HKU\.DEFAULT\...\123haustiereundmehr.com -> www.123haustiereundmehr.com
IE restricted site: HKU\.DEFAULT\...\123moviedownload.com -> www.123moviedownload.com
IE restricted site: HKU\.DEFAULT\...\123simsen.com -> www.123simsen.com
There are 7866 more restricted sites.
==================== Other Areas ============================
(Currently there is no automatic fix for this section.)
HKU\S-1-5-21-3060642483-2203438337-4272554016-1001\Control Panel\Desktop\\Wallpaper -> C:\Users\Roger\AppData\Local\Microsoft\Windows\Themes\RoamedThemeFiles\DesktopBackground\smokiesa.jpg
DNS Servers: 192.168.1.1
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System => (ConsentPromptBehaviorAdmin: 5) (ConsentPromptBehaviorUser: 3) (EnableLUA: 1)
Windows Firewall is enabled.
==================== MSCONFIG/TASK MANAGER disabled items ==
(Currently there is no automatic fix for this section.)
HKLM\...\StartupApproved\Run32: => "SDTray"
HKU\S-1-5-21-3060642483-2203438337-4272554016-1001\...\StartupApproved\Run: => "CCleaner Monitoring"
HKU\S-1-5-21-3060642483-2203438337-4272554016-1001\...\StartupApproved\Run: => "SUPERAntiSpyware"
==================== FirewallRules (Whitelisted) ===============
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
FirewallRules: [vm-monitoring-nb-session] => (Allow) LPort=139
FirewallRules: [{58FCEBED-D809-48C9-A73E-238D30649DFA}] => (Allow) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
FirewallRules: [{3DFE7BCF-17D7-4AD7-A344-3F76EA853F55}] => (Allow) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
FirewallRules: [{247121DB-5332-499D-872A-8C67946E67D3}] => (Allow) C:\Program Files (x86)\Lenovo\PowerDVD10\PowerDVD10.EXE
FirewallRules: [{13722B45-B8C4-48AC-BA2F-D105A3DEB851}] => (Allow) C:\Program Files (x86)\Lenovo\PowerDVD10\PowerDVD Cinema\PowerDVDCinema10.exe
FirewallRules: [{5B32D93D-D608-432E-944E-1B5D538A5FB4}] => (Allow) C:\Program Files\CyberLink\PowerDirector10\PDR10.EXE
FirewallRules: [TCP Query User{82B2D9DB-B308-4BDD-9111-CB7E6447FFC4}C:\program files (x86)\epson software\event manager\eeventmanager.exe] => (Allow) C:\program files (x86)\epson software\event manager\eeventmanager.exe
FirewallRules: [UDP Query User{36EF95C2-170E-4BD4-AB5D-AD79B35F5BCB}C:\program files (x86)\epson software\event manager\eeventmanager.exe] => (Allow) C:\program files (x86)\epson software\event manager\eeventmanager.exe
FirewallRules: [TCP Query User{A9A3A581-39A3-49E1-8A19-8D58C7876638}C:\program files (x86)\epson software\event manager\eeventmanager.exe] => (Allow) C:\program files (x86)\epson software\event manager\eeventmanager.exe
FirewallRules: [UDP Query User{3627397F-8770-42AE-A3A8-EBEB08CB4888}C:\program files (x86)\epson software\event manager\eeventmanager.exe] => (Allow) C:\program files (x86)\epson software\event manager\eeventmanager.exe
FirewallRules: [{D6D6CFE0-BBFE-46D4-96BD-54AAEB014CF2}] => (Allow) C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
FirewallRules: [{FE1BC8E5-8145-422D-8703-DDA2C98C965B}] => (Allow) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
FirewallRules: [TCP Query User{32F396D9-6B7C-4D88-94EA-E365140DAE88}C:\windows\system32\settingsynchost.exe] => (Allow) C:\windows\system32\settingsynchost.exe
FirewallRules: [UDP Query User{A16EE37E-DB12-4E21-9B8B-C5BA58EA50D0}C:\windows\system32\settingsynchost.exe] => (Allow) C:\windows\system32\settingsynchost.exe
StandardProfile\AuthorizedApplications: [C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe] => Enabled:Spybot - Search & Destroy tray access
StandardProfile\AuthorizedApplications: [C:\Program Files (x86)\Spybot - Search & Destroy 2\SDFSSvc.exe] => Enabled:Spybot-S&D 2 Scanner Service
StandardProfile\AuthorizedApplications: [C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdate.exe] => Enabled:Spybot-S&D 2 Updater
StandardProfile\AuthorizedApplications: [C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdSvc.exe] => Enabled:Spybot-S&D 2 Background update service
==================== Faulty Device Manager Devices =============
Name: Multifunction Device
Description: Multifunction Device
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
Name: Multifunction Device
Description: Multifunction Device
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
Name: Multifunction Device
Description: Multifunction Device
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
Name: Multifunction Device
Description: Multifunction Device
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
==================== Event log errors: =========================
Application errors:
==================
Error: (08/15/2015 11:02:28 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program Integrator.exe version 5.31.0.51 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 20a0
Start Time: 01d0d76a00426347
Termination Time: 2703
Application Path: C:\Program Files (x86)\Glary Utilities 5\Integrator.exe
Report Id: 9e3e7042-435e-11e5-bec7-54bef732ab92
Faulting package full name:
Faulting package-relative application ID:
Error: (08/15/2015 10:52:10 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program Integrator.exe version 5.31.0.51 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1030
Start Time: 01d0d68e5fa6ce6a
Termination Time: 437
Application Path: C:\Program Files (x86)\Glary Utilities 5\Integrator.exe
Report Id: 244af618-435d-11e5-bec7-54bef732ab92
Faulting package full name:
Faulting package-relative application ID:
Error: (08/15/2015 06:30:45 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program backgroundTaskHost.exe version 6.3.9600.17415 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 2198
Start Time: 01d0d744b150e16e
Termination Time: 4294967295
Application Path: C:\WINDOWS\syswow64\backgroundTaskHost.exe
Report Id: a55b113b-4338-11e5-bec7-54bef732ab92
Faulting package full name: Microsoft.MicrosoftMahjong_2.4.1412.2202_x86__8wekyb3d8bbwe
Faulting package-relative application ID: MicrosoftMahjong
Error: (08/15/2015 06:17:10 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program backgroundTaskHost.exe version 6.3.9600.17415 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 7fc
Start Time: 01d0d742d3e28b4e
Termination Time: 4294967295
Application Path: C:\WINDOWS\system32\backgroundTaskHost.exe
Report Id: c724f35d-4336-11e5-bec7-54bef732ab92
Faulting package full name: AntaraSoftware.AlarmClockHD_3.3.0.3_neutral__7jhd16s0b93qm
Faulting package-relative application ID: App
Error: (08/15/2015 05:01:47 AM) (Source: Microsoft-Windows-Immersive-Shell) (EventID: 5973) (User: ROGERPC)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail failed with error: -2147483621 See the Microsoft-Windows-TWinUI/Operational log for additional information.
Error: (08/15/2015 04:58:42 AM) (Source: Microsoft-Windows-Immersive-Shell) (EventID: 2484) (User: ROGERPC)
Description: Package microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe+ppleae38af2e007f4358a809ac99a64a67c1 was terminated because it took too long to suspend.
Error: (08/15/2015 04:29:36 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program LiveComm.exe version 17.5.9600.20911 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1764
Start Time: 01d0d6df6c3afb53
Termination Time: 4294967295
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe\LiveComm.exe
Report Id: c06755ab-4327-11e5-bec7-54bef732ab92
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
Error: (08/15/2015 04:29:31 AM) (Source: Microsoft-Windows-Immersive-Shell) (EventID: 2484) (User: ROGERPC)
Description: Package microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe+ppleae38af2e007f4358a809ac99a64a67c1 was terminated because it took too long to suspend.
Error: (08/14/2015 08:38:19 AM) (Source: Microsoft-Windows-Immersive-Shell) (EventID: 5973) (User: ROGERPC)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2147009284 See the Microsoft-Windows-TWinUI/Operational log for additional information.
Error: (08/14/2015 08:38:19 AM) (Source: Microsoft-Windows-Immersive-Shell) (EventID: 5973) (User: ROGERPC)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2147009284 See the Microsoft-Windows-TWinUI/Operational log for additional information.
System errors:
=============
Error: (08/17/2015 10:30:12 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80240020: Upgrade to Windows 10 Home.
Error: (08/17/2015 10:13:16 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Spybot-S&D 2 Scanner Service service failed to start due to the following error:
%%1053
Error: (08/17/2015 10:13:16 AM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Spybot-S&D 2 Scanner Service service to connect.
Error: (08/17/2015 10:12:31 AM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 10:08:45 AM on 8/17/2015 was unexpected.
Error: (08/17/2015 06:53:55 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80240020: Upgrade to Windows 10 Home.
Error: (08/16/2015 06:09:31 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80240020: Upgrade to Windows 10 Home.
Error: (08/15/2015 08:16:12 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80240020: Upgrade to Windows 10 Home.
Error: (08/14/2015 08:51:31 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80240020: Upgrade to Windows 10 Home.
Error: (08/14/2015 08:38:14 AM) (Source: DCOM) (EventID: 10001) (User: ROGERPC)
Description: "C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe\LiveComm.exe" -ServerName:Microsoft.WindowsLive.Platform.Server15612Microsoft.WindowsLive.Mail.AppXj3e9v0xw9sf8t58nqr15tqqb2yq4zsfg.mcaUnavailableUnavailable
Error: (08/14/2015 08:38:14 AM) (Source: DCOM) (EventID: 10001) (User: ROGERPC)
Description: "C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe\LiveComm.exe" -ServerName:Microsoft.WindowsLive.Platform.Server15612Microsoft.WindowsLive.Mail.AppXj3e9v0xw9sf8t58nqr15tqqb2yq4zsfg.mcaUnavailableUnavailable
Microsoft Office:
=========================
Error: (08/15/2015 11:02:28 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: Integrator.exe5.31.0.5120a001d0d76a004263472703C:\Program Files (x86)\Glary Utilities 5\Integrator.exe9e3e7042-435e-11e5-bec7-54bef732ab92
Error: (08/15/2015 10:52:10 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: Integrator.exe5.31.0.51103001d0d68e5fa6ce6a437C:\Program Files (x86)\Glary Utilities 5\Integrator.exe244af618-435d-11e5-bec7-54bef732ab92
Error: (08/15/2015 06:30:45 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: backgroundTaskHost.exe6.3.9600.17415219801d0d744b150e16e4294967295C:\WINDOWS\syswow64\backgroundTaskHost.exea55b113b-4338-11e5-bec7-54bef732ab92Microsoft.MicrosoftMahjong_2.4.1412.2202_x86__8wekyb3d8bbweMicrosoftMahjong
Error: (08/15/2015 06:17:10 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: backgroundTaskHost.exe6.3.9600.174157fc01d0d742d3e28b4e4294967295C:\WINDOWS\system32\backgroundTaskHost.exec724f35d-4336-11e5-bec7-54bef732ab92AntaraSoftware.AlarmClockHD_3.3.0.3_neutral__7jhd16s0b93qmApp
Error: (08/15/2015 05:01:47 AM) (Source: Microsoft-Windows-Immersive-Shell) (EventID: 5973) (User: ROGERPC)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail-2147483621
Error: (08/15/2015 04:58:42 AM) (Source: Microsoft-Windows-Immersive-Shell) (EventID: 2484) (User: ROGERPC)
Description: microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe+ppleae38af2e007f4358a809ac99a64a67c1
Error: (08/15/2015 04:29:36 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: LiveComm.exe17.5.9600.20911176401d0d6df6c3afb534294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe\LiveComm.exec06755ab-4327-11e5-bec7-54bef732ab92microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
Error: (08/15/2015 04:29:31 AM) (Source: Microsoft-Windows-Immersive-Shell) (EventID: 2484) (User: ROGERPC)
Description: microsoft.windowscommunicationsapps_17.5.9600.20911_x64__8wekyb3d8bbwe+ppleae38af2e007f4358a809ac99a64a67c1
Error: (08/14/2015 08:38:19 AM) (Source: Microsoft-Windows-Immersive-Shell) (EventID: 5973) (User: ROGERPC)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2147009284
Error: (08/14/2015 08:38:19 AM) (Source: Microsoft-Windows-Immersive-Shell) (EventID: 5973) (User: ROGERPC)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2147009284
CodeIntegrity:
===================================
Date: 2015-08-17 10:35:42.247
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\EEL64A.dll because the set of per-page image hashes could not be found on the system.
Date: 2015-08-17 10:34:49.153
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\EEL64A.dll because the set of per-page image hashes could not be found on the system.
Date: 2015-08-17 10:34:43.950
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\EEL64A.dll because the set of per-page image hashes could not be found on the system.
Date: 2015-08-17 10:25:23.333
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\EEL64A.dll because the set of per-page image hashes could not be found on the system.
Date: 2015-08-17 10:25:23.229
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\EEL64A.dll because the set of per-page image hashes could not be found on the system.
Date: 2015-08-17 10:25:23.031
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\EEL64A.dll because the set of per-page image hashes could not be found on the system.
Date: 2015-08-17 10:16:45.738
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\EEL64A.dll because the set of per-page image hashes could not be found on the system.
==================== Memory info ===========================
Processor: Intel® Pentium® CPU 2030M @ 2.50GHz
Percentage of memory in use: 57%
Total physical RAM: 3986.27 MB
Available physical RAM: 1684.69 MB
Total Virtual: 5394.27 MB
Available Virtual: 2697.37 MB
==================== Drives ================================
Drive c: (Windows8_OS) (Fixed) (Total:423.68 GB) (Free:373.38 GB) NTFS ==>[system with boot components (obtained from reading drive)]
Drive d: (LENOVO) (Fixed) (Total:25 GB) (Free:23.51 GB) NTFS
Drive e: (PUPPY STICK) (Removable) (Total:7.45 GB) (Free:7.25 GB) FAT32
Drive f: (CDROM) (CDROM) (Total:0.19 GB) (Free:0 GB) CDFS
==================== MBR & Partition Table ==================
========================================================
Disk: 0 (Size: 465.8 GB) (Disk ID: 3580926C)
Partition: GPT.
========================================================
Disk: 1 (Size: 7.5 GB) (Disk ID: 0900F6BD)
Partition 1: (Active) - (Size=7.5 GB) - (Type=0C)
==================== End of log ============================
Additions log is attached.
Attached Thumbnails
Attached Files
-
Addition.txt 42.51KB
286 downloads
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