[sabusamra88]

Here is the log from solution 1. Il wait and see if anything else happens 

Attached Files

•  Fixlog.txt   1.06KB   199 downloads

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Its giving me a different pop up now. This one.. Should i try the solution 2 or wait for further istructions?

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[sabusamra88]

Its giving me a different pop up now. This one.. Should i try the solution 2 or wait for further istructions?

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[sabusamra88]

HEre is the log for solution 2 

Attached Files

•  Fixlog.txt   979bytes   181 downloads

[Pyxis]

How's everything now?

[sabusamra88]

How's everything now?

They seem to have gone away!!!

[Pyxis]

Amen to that. 

• Step 1
  
  You do not seem to have an anti-virus installed in your system. Choosing a good program is crucial as without it you will be easily infected. Please choose only one from the list below and install it. Note that the names lead to the respective sites.
  • avast! Free Antivirus
    • Spoiler

      Download 'Avast Free Antivirus by AVAST Software' and save it to your desktop.

      • Run the installer.
        • Untick the two checkboxes. Select Custom installation > Continue.
        • Choose components that you would like to install--I recommend unticking Mail Shield (unless you have an email client like Microsoft Outlook or Mozilla Thunderbird) and everything underneath Tools.
        • Press Continue for the next prompts.
        • Click Done and wait for the initial scan to complete.
        • You can navigate to the Account tab in order to register your copy.
      • Additionally, you can add the program to your System Tray (lower right corner with icons).
        • Click the arrow icon. Drag Avast's icon onto the area with existing icons.
  • Avira Free Antivirus
    • Spoiler

      Download 'Avira Free Antivirus by Avira Operations GmbH & Co. KG' and save it to your desktop.

      • Run the installer.
        • Choose Custom and untick the first box. Read and accept the EULA.
        • Press Next twice. Choose components that you would like to install--I recommend unticking Mail Protection (unless you have an email client like Microsoft Outlook or Mozilla Thunderbird), Windows Firewall, ProActiv, and Web Protection.
        • Press Next for the next prompts. You may or may not choose to register.
        • Click Finish and wait for the initial scan to complete.
        • Once done, click Fix all to update the database.
      • Go back to Control Panel > Programs and Features > Uninstall a Program.
        • Uninstall Avira (not Avira Antivirus).
      • Additionally, you can add the program to your System Tray (lower right corner with icons).
        • Click the arrow icon. Drag Avira's icon onto the area with existing icons.
  Note: Disable Windows Defender before or after the process by following Option One ('Windows 7' | 'Windows 8' | 'Windows 10').

• Step 2
  
  Download 'SecurityCheck by screen317' and save it to your desktop.
  • Simply double-click the program icon to run it. It will ask for administrator privileges.
  • A black window will appear. Press any key to continue.
  • Wait for it to finish. It won't take long.
  • A log will automatically pop-up after once done.
  • Copy (CTRL + A and CTRL + C) and paste (CTRL + V) the content of the log in your next reply.
  Note: If you get an error about an unsupported operating system, please reboot your computer and try again.

• Logs to Post
  
  In summary of the above, I will need you to post the following log(s):
  • checkup.txt (SecurityCheck)

[sabusamra88]

Here you go 

Attached Files

•  checkup.txt   885bytes   212 downloads

[Pyxis]

Thank you for your cooperation. Your logs show no sign of infection. Congratulations, your system is now clean. Below are the last few steps for you to accomplish.

► Remove Temporary Files with TFC by OldTimer

• Download 'TFC by OldTimer' and save it to your desktop.
  • Ensure all programs and windows are closed before proceeding.
  • Simply double-click the program icon to run it. It will ask for administrator privileges.
  • Click the Start button and wait for the process to complete.
  • You will be prompted to reboot. Please allow it by choosing Yes.

► Remove Special Tools with DelFix by Xplode

• Download 'DelFix by Xplode' and save it to your desktop.
  • Simply double-click the program icon to run it. It will ask for administrator privileges.
  • Ensure the following options are checked:
    • Remove disinfection tools
    • Create registry backup
    • Purge system restore
  • Press Run.
  • A log will automatically pop-up. Copy (CTRL + A and CTRL + C) and paste (CTRL + V) the content of the log in your next reply.

I will now proceed to giving to tips on how to maintain your system as it is. Anytime you encounter an infection again, please do not hesitate to go back here at Geeks to Go.

► Remove, Disable, or Update Java

As Java is the 'most exploited program at this time', I recommend that you remove it unless you need it. If so, it is prudent to 'disable it in your web browser(s)' while ensuring your copy is always up-to-date. Older versions are prone to exploits and vulnerabilities.

• Download the latest 'Java' installation and save it to your desktop.
  • You need to uninstall any previous Java installations.
    • For Windows XP: Navigate to Start > Control Panel > Add or Remove Programs.
    • For Windows Vista: Navigate to Start > Control Panel > Programs and Features or Uninstall a Program.
    • For Windows 7: Navigate to Start > Control Panel > Programs and Features or Uninstall a Program.
    • For Windows 8: Navigate to Start > Start Context Menu > Programs and Features or Uninstall a Program.
  • Search the list for previous installations of Java such as all versions below:
    • Java™ 8 Update 60
  • Proceed to uninstalling the old versions and install the one you've just downloaded.

► Update Your Anti-Virus Every Day

★ Updating

Ensuring that you have one anti-virus installed in your system is a good way to prevent being infected. You must always make sure to update your anti-virus every day; anti-virus companies see to to it that the latest definition updates are distributed to be up to par with the propagation of malware. Your anti-virus is useless if you do not update it.

★ Scanning

Set a scanning routine. Ensure that you do a full scan with your anti-virus monthly. This is part of maintaining a clean system--a scanning routine proves to be effective. You can never be sure when your computer has caught an infection.

If you have any unresolved issues with regard to this thread or you need more please ask me. I would assist you further, should it be required. Otherwise, enjoy your clean system.

Thank you.

[sabusamra88]

Here you go as requested. Thank you so much for all your help!!!!!!!

[sabusamra88]

 DelFix.txt   1.02KB   196 downloads

[Pyxis]

Since this issue appears to be resolved, this topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a new topic.