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after fan replacement, my laptop will not boot normally (Resolved)


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#16
gregahoffman

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this is almost exactly my problem. I had to remove the CMOS battery when replacing the fan and must have lost the BIOS config. I cannot find the advanced menu for this comp...its a HP pavilion dv7-6135. if I do find it, what should the settings be to boot from the HDD?

 

I am by no means a computer whiz, I am an auto technician...LOL


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#17
phillpower2

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I had to remove the CMOS battery when replacing the fan and must have lost the BIOS config.

 

 

Please leave running the Windows AIO tool for now and address the below for us.

 

While the computer is booted into Windows, check that the time and date are correct, if they are let us know, if they are not correct, set them so that they are, shut down the notebook, remove the AC adapter and main battery, press the power on button to get rid of any residual charge in the MB and caps etc, replace the main battery/AC adapter and power up the notebook.

 

If the computer will still not boot straight into Windows from the HDD, restart the notebook the way that you have been doing, once within Windows check to see if the time and date are still correct and then get back to us.

 

I cannot find the advanced menu for this comp...its a HP pavilion dv7-6135. if I do find it, what should the settings be to boot from the HDD?

 

 

Tapping F9 on restarting the notebook should get you the BIOS options that you need and the boot order should preferably be 1: HDD 2: DVD drive 3: USB device, the latter only ever needs changing when reinstalling Windows so that the computer boots from the media source to allow Windows to be written to the HDD.

 

Please note that unless a computer has previously been set up to do so the option to boot from a network device should always be disabled.


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#18
gregahoffman

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the time and date are still set properly. I also did the power / battery removal and tapped as well as held the power button to rid residual power. I still need the disk to boot.

 

apparently, HP decided to not allow access to the advanced BIOS. I searched the web for instructions to access it, but could not find anything that works.

 

did I mention the laptop model?  HP pavilion DV7-6135dx

 

thank you for your help so far, this is driving me crazy.


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#19
phillpower2

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the time and date are still set properly.

 

 

What we were checking was that the CMOS battery was still connected to the MB or possibly dead and therefore causing the boot sequence to be changed once the notebook had been shut down for some time, as the time and date remain current I suspect that the problem is with Windows itself being unable to load (note that this can be caused by an area of the HDD being bad meaning that there are important files missing).

 

apparently, HP decided to not allow access to the advanced BIOS

 

 

Not uncommon for brand name computers, Dell for one other also modify the BIOS in the same way.

 

thank you for your help so far, this is driving me crazy.

 

 

You are welcome  :)

 

Some repetition may be necessary now I`m afraid as in running SFC 3 or 4 times, if SFC does find issues with Windows it sometimes takes 3 or more runs of SFC to fix them all, if there are still problems after that then a Repair Installation or in a worse case scenario a fresh install will be required.

 

Go to Start and then to Run ("Start Search" in Vista - 7)
Type in: sfc /scannow
Click OK (Enter in Vista- 7)
Have the correct Windows CD/DVD handy (not always required).
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista & W7 users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.

Usually, it's pretty big file, so upload it to http://www.mediafire.com/ and then post the download link here.

 

How to use mediafire  http://en.kioskea.ne...es-to-mediafire
 


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#20
gregahoffman

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I ran sfc 3 times, the first found some problems and I had to restart, the other 2 found no problems.

 

when I found the cbs folder and tried to open it, I was told access denied


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#21
phillpower2

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The following courtesy of Microsoft;

 

Click Start Orb > type cmd in the searchbox

·          Right-click cmd in the results above > click Run as administrator

·          At the prompt type notepad c:\windows\logs\cbs\cbs.log then press enter


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#22
gregahoffman

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that worked,  the log below

 

 

 

2015-08-27 11:54:56, Info                  CBS    Starting TrustedInstaller initialization.
2015-08-27 11:54:56, Info                  CBS    Loaded Servicing Stack v6.1.7601.18766 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.18766_none_675144b3de10d6f7\cbscore.dll
2015-08-27 11:54:59, Info                  CSI    00000001@2015/8/27:16:54:59.221 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fef00ef0dd @0x7fef0a898b5 @0x7fef0a534e3 @0xff5ce97c @0xff5cd799 @0xff5cdb2f)
2015-08-27 11:54:59, Info                  CSI    00000002@2015/8/27:16:54:59.221 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fef00ef0dd @0x7fef0ad6816 @0x7fef0aa2b18 @0x7fef0a535b9 @0xff5ce97c @0xff5cd799)
2015-08-27 11:54:59, Info                  CSI    00000003@2015/8/27:16:54:59.221 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fef00ef0dd @0x7fef4a58738 @0x7fef4a58866 @0xff5ce474 @0xff5cd7de @0xff5cdb2f)
2015-08-27 11:54:59, Info                  CBS    Ending TrustedInstaller initialization.
2015-08-27 11:54:59, Info                  CBS    Starting the TrustedInstaller main loop.
2015-08-27 11:54:59, Info                  CBS    TrustedInstaller service starts successfully.
2015-08-27 11:54:59, Info                  CBS    SQM: Initializing online with Windows opt-in: False
2015-08-27 11:54:59, Info                  CBS    SQM: Cleaning up report files older than 10 days.
2015-08-27 11:54:59, Info                  CBS    SQM: Requesting upload of all unsent reports.
2015-08-27 11:54:59, Info                  CBS    SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2015-08-27 11:54:59, Info                  CBS    SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2015-08-27 11:54:59, Info                  CBS    SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2015-08-27 11:54:59, Info                  CBS    SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2015-08-27 11:54:59, Info                  CBS    No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2015-08-27 11:54:59, Info                  CBS    NonStart: Checking to ensure startup processing was not required.
2015-08-27 11:54:59, Info                  CSI    00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x15cfdd0
2015-08-27 11:54:59, Info                  CSI    00000005 Creating NT transaction (seq 1), objectname [6]"(null)"
2015-08-27 11:54:59, Info                  CSI    00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x200
2015-08-27 11:55:01, Info                  CSI    00000007@2015/8/27:16:55:01.577 CSI perf trace:
CSIPERF:TXCOMMIT;1967
2015-08-27 11:55:01, Info                  CBS    NonStart: Success, startup processing not required as expected.
2015-08-27 11:55:01, Info                  CBS    Startup processing thread terminated normally
2015-08-27 11:55:01, Info                  CSI    00000008 CSI Store 2840976 (0x00000000002b5990) initialized
2015-08-27 11:55:01, Info                  CBS    Session: 30466281_490493836 initialized by client WinMgmt.
2015-08-27 11:56:18, Info                  CBS    Archived backup log: C:\Windows\Logs\CBS\CbsPersist_20150827165456.cab.
2015-08-27 11:56:51, Info                  CBS    Session: 30466281_1591151761 initialized by client WinMgmt.
2015-08-27 11:56:53, Info                  CBS    Session: 30466281_1591151761 finalized. Reboot required: no [HRESULT = 0x00000000 - S_OK]
2015-08-27 11:56:53, Info                  CBS    Session: 30466281_490493836 finalized. Reboot required: no [HRESULT = 0x00000000 - S_OK]
 


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#23
phillpower2

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that worked,  the log below

 

 

Some repetition may be necessary now I`m afraid as in running SFC 3 or 4 times, if SFC does find issues with Windows it sometimes takes 3 or more runs of SFC to fix them all, if there are still problems after that then a Repair Installation or in a worse case scenario a fresh install will be required.

 

Go to Start and then to Run ("Start Search" in Vista - 7)
Type in: sfc /scannow
Click OK (Enter in Vista- 7)
Have the correct Windows CD/DVD handy (not always required).
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista & W7 users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.

Usually, it's pretty big file, so upload it to http://www.mediafire.com/ and then post the download link here.

 

How to use mediafire  http://en.kioskea.ne...es-to-mediafire


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#24
gregahoffman

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I just tried to do sfc with the run command, it will not work. I've had problems with this machine and the run command since day 1. I was never able to get the run command to do anything

 

shall i run it in the command prompt?


Edited by gregahoffman, 28 August 2015 - 02:28 PM.

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#25
gregahoffman

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well, I've run sfc 7 times with the same results...no problems.  is it possible to rebuild the boot? I've seen some problems on the web that fixed the boot with bootrec in the command prompt, but when I type this in and hit enter, it tells me it is not a recognized as an internal or external


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#26
phillpower2

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well, I've run sfc 7 times with the same results...no problems.

 

 

Please provide the CBS log for us;

 

In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista & W7 users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.

Usually, it's pretty big file, so upload it to http://www.mediafire.com/ and then post the download link here.

 

How to use mediafire  http://en.kioskea.ne...es-to-mediafire

 

Tip

If you have something to add while waiting for a reply use the edit tab – bottom right of the dialogue input box and this will ensure that no information that you provide is overlooked (this can happen if your topic has more than one page)  


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#27
gregahoffman

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here is the link

 

http://www.mediafire...a4cd/CBS(2).log


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#28
phillpower2

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I  am only seeing problems with Windows updates in your CBS log, as the entries are marked as Info as opposed to being marked as Error they are not likely to be the cause of the present issue/s, is your computer shown to be fully up to date when you manually check for Microsoft updates.

 

Time to check out the HDD, initially by running chkdsk and then HDD diagnostic tools if needs be;

 

Open a cmd.exe window as administrator, type in chkdsk C: /f /r  Press Enter ...It will probably ask if you want to do this on the next reboot...click Y
 
If the window doesn't shut down on its own, reboot the system manually, on reboot the system should start the chkdsk operation, if not repeat the procedure until it does, on completion if all is well the computer should boot into Windows as it should normally.
 
Please note that running any chkdsk test can take many hours and that once started it must be allowed to run until completion, if interrupted while running serious damage may occur

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#29
gregahoffman

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ran chkdsk, no problems, comp booted up from disc.

 

I noticed at a different startup, tapped F9, there is no option to boot from HDD, only dvd drive


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#30
phillpower2

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ran chkdsk, no problems, comp booted up from disc.

 

 

It is important that you remove the ISO from the DVD drive while troubleshooting.

 

I noticed at a different startup, tapped F9, there is no option to boot from HDD, only dvd drive

 

 

You may recall that I advised the following in my reply #17

 

Tapping F9 on restarting the notebook should get you the BIOS options that you need and the boot order should preferably be 1: HDD 2: DVD drive 3: USB device, the latter only ever needs changing when reinstalling Windows so that the computer boots from the media source to allow Windows to be written to the HDD.

 

 

What you have post now does suggest that the BIOS is not detecting the HDD on boot, I am slightly confused though as you previously said when I asked that the boot config was "hard drive, dvd/cd, and I believe the rest are floppy & so on"

 

Try removing the HDD from the computer over night and then restarting the notebook with the HDD still removed to see if it throws up an on screen error message, once you have done this, shut down and disconnect all power from the notebook, replace the HDD and power supply etc then power up and see what happens, no disk in the optical drive btw.


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