[mpalomba3]

Hi everyone, I recently tried to install some software and it turned out to be a virus in disguise. Using McAfee, Malwarebytes, and adwcleaner I have managed to remove everything except one last file. That file is bsdriver.sys. It is detected in both Malwarebytes and adwcleaner and both attempt to remove it but are unable to. It is located in C:\Windows\System32\drivers. I tried to delete it manually but it says I need permission from an administrator. I tried to take ownership of it but that fails. I also enables the hidden Administrator User in Windows 10 but I can not remove it using that account either. 

 

I am not sure what else to try so I would really appreciate some help.

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Hi first I will need a look at the system

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
• Select additions at the bottom
• Press Scan button.
  
• It will produce a log called FRST.txt in the same directory the tool is run from.
• Please attach both logs generated.

[Essexboy]

Hi first I will need a look at the system

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
• Select additions at the bottom
• Press Scan button.
  
• It will produce a log called FRST.txt in the same directory the tool is run from.
• Please attach both logs generated.

[Essexboy]

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