[hareram]

Whenever I start my computer I get blue screen of death IRQL_NOT_LESS_OR_MORE.So I am using my computer in Safe mode.

I opened the minidump file with bluescreen view it shows ntkkrnlpa.exe caused it.

 

PLEASE IF ANYONE HAVE ANY IDEA TO PREVENT THIS, I WOULD BE VERY VERY THANKFUL.

 

Edited by hareram, 24 August 2015 - 10:24 AM.

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Hello hareram,

 

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.

2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.

3. Upload the zip folder using the Attach button, bottom left of the dialogue input box 

 

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[phillpower2]

Hello hareram,

 

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.

2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.

3. Upload the zip folder using the Attach button, bottom left of the dialogue input box 

 

Tip

To ensure that you receive notification of any reply to your thread click on the Follow this topic tab, top right corner above your OP.

[hareram]

Here is the minidump file,

 

Attached Files

•  082315-9172-01.zip   20.53KB   308 downloads

[Ztruker]

Looks like kneps.sys is the root cause. This is part of Kaspersky AV. Uninstall it from Safe mode then reboot to normal mode and see if that fixes it. If yes, switch to another AV or download and install the latest Kaspersky.

[hareram]

I will see and report it.

[Ztruker]

If you can't uninstall from Safe Mode, use msconfig to disable all Kaspersky items under the Startup and Services tabs, then boot normally and uninstall from there.

[hareram]

The problem still exists,I think I should delete/replace the files that causes it.

[Ztruker]

Uninstall Kaspersky. Install a different AV like Microsoft Security Essentials.

Does the problem reoccur?

[hareram]

Best Answer

I have now installed a new version of windows and blue screen errors are not appearing now.

 

Now the problem has been fixed.

 

 

THANK YOU TO ALL WHO TRIED TO HELP ME 

[phillpower2]

That is great news and thank you for letting us know that you no longer require assistance 

 

You are most welcome