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Help with Kaspersky Online Scanner


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#1
Webslinger64

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I was researching online virus scanners and decided to check out Kaspersky Online Scanner found here

 

http://kaspersky-sec...d?ptn=kaspersky

 

Downloaded the setup.exe file and tried to install/run (unchecked the 'Software Updater' option though).  The install window looks like it completed, but I can't find hide nor hair of the program anywhere on my PC.  So, I downloaded and ran it again, but got a pop up window that said Kaspersky was already installed on my PC.  Searched for it in Add/Remove programs and via the search box in start button, but found nothing.

I am really confused about what might have happened.  Can a program install on a PC and not be found like that? 

 

 


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#2
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I suggest you to read this.


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#3
Webslinger64

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I suggest you to read this.

 

Thanks for the link.  I read the whole thing and found that I had not disabled my antivirus program prior to downloading/installing Kaspersky.  Disabled antivirus then tried again.  This time the install went much further (offered free trials) and just when it looked like it was going to complete, the same message appears:

"Your computer already has Kaspersky Security Scan installed".  Again, I've searched for it using every method I know of and I have found nothing.  At this point, it's not so much that I want to run the program, but it's the mystery of where, and if, the program is truly on my PC somewhere.


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#4
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Please download MiniToolBox and run it.

 

Checkmark following boxes:

  • List last 10 Event Viewer log
  • List Installed Programs

Click Go and post the result.


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#5
Webslinger64

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I appreciate your assistance.  Here you go:

 

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by GREG (administrator) on 29-08-2015 at 14:39:13
Running from "C:\Users\GREG\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: To Be Filled By O.E.M. Manufacturer: To Be Filled By O.E.M.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/29/2015 10:27:41 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/29/2015 09:46:01 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/25/2015 12:15:43 AM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 40.0.2.5702, time stamp: 0x55cc03bd
Faulting module name: mozglue.dll, version: 40.0.2.5702, time stamp: 0x55cbf190
Exception code: 0x80000003
Fault offset: 0x0000e631
Faulting process id: 0x1968
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (08/19/2015 11:35:29 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/09/2015 11:07:32 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 39.0.3.5696, time stamp: 0x55c33d81
Faulting module name: mozalloc.dll, version: 39.0.3.5696, time stamp: 0x55c32c73
Exception code: 0x80000003
Fault offset: 0x00001aa1
Faulting process id: 0x754
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (08/08/2015 07:56:57 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/07/2015 08:50:42 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/04/2015 10:04:30 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/04/2015 11:55:44 AM) (Source: Microsoft Office 14) (User: )
Description: Microsoft Outlook: Rejected Safe Mode action : Outlook has detected that you are holding down the CTRL key.  Do you want to start Outlook in safe mode?.
Rejected Safe Mode action : Microsoft Outlook.

Error: (08/01/2015 07:31:43 PM) (Source: Application Hang) (User: )
Description: The program javaw.exe version 6.0.200.2 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1728

Start Time: 01d0ccb670441b19

Termination Time: 10

Application Path: c:\program files (x86)\familysearch indexing\indexing.familysearch.org\jre\bin\javaw.exe

Report Id:


System errors:
=============
Error: (08/21/2015 05:25:37 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the lmhosts service.

Error: (08/18/2015 07:11:11 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the lmhosts service.

Error: (08/10/2015 07:49:38 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 20.

Error: (07/14/2015 07:37:50 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the lmhosts service.

Error: (06/30/2015 07:43:55 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the lmhosts service.

Error: (06/23/2015 11:58:33 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the lmhosts service.

Error: (06/23/2015 06:36:50 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the lmhosts service.

Error: (06/21/2015 08:26:58 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070308: Security Update for Windows 7 for x64-based Systems (KB3036493).

Error: (06/21/2015 08:23:50 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070308: Security Update for Windows 7 for x64-based Systems (KB2965788).

Error: (06/21/2015 08:23:16 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070308: Update for Windows 7 for x64-based Systems (KB2923545).


Microsoft Office Sessions:
=========================
Error: (08/29/2015 10:27:41 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/29/2015 09:46:01 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/25/2015 12:15:43 AM) (Source: Application Error)(User: )
Description: plugin-container.exe40.0.2.570255cc03bdmozglue.dll40.0.2.570255cbf190800000030000e631196801d0defcf86e1920C:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozglue.dllb7250e3c-4af0-11e5-9f37-bc5ff4e5f346

Error: (08/19/2015 11:35:29 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/09/2015 11:07:32 PM) (Source: Application Error)(User: )
Description: plugin-container.exe39.0.3.569655c33d81mozalloc.dll39.0.3.569655c32c738000000300001aa175401d0d304c335b0c7C:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozalloc.dllb482b443-3f1d-11e5-a0d7-bc5ff4e5f346

Error: (08/08/2015 07:56:57 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/07/2015 08:50:42 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/04/2015 10:04:30 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/04/2015 11:55:44 AM) (Source: Microsoft Office 14)(User: )
Description: Microsoft OutlookOutlook has detected that you are holding down the CTRL key.  Do you want to start Outlook in safe mode?

Error: (08/01/2015 07:31:43 PM) (Source: Application Hang)(User: )
Description: javaw.exe6.0.200.2172801d0ccb670441b1910c:\program files (x86)\familysearch indexing\indexing.familysearch.org\jre\bin\javaw.exe


=========================== Installed Programs ============================

Adobe Flash Player 18 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 18.0.0.232 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.232 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.12) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.12 - Adobe Systems Incorporated)
Auslogics DiskDefrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 4.5.4.0 - Auslogics Labs Pty Ltd)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 10.3.2225 - AVAST Software)
Belarc Advisor 8.4 (HKLM-x32\...\Belarc Advisor) (Version: 8.4.0.0 - Belarc Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 4.19 - Piriform)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
FamilySearch Indexing 3.24.2 (HKLM-x32\...\0591-8077-9297-0833) (Version: 3.24.2 - FamilySearch)
HP Officejet Pro 8500 A910 Basic Device Software (HKLM\...\{EE7C94CC-BECB-4000-B5E3-D895307B9D5E}) (Version: 22.50.231.0 - Hewlett-Packard Co.)
HP Officejet Pro 8500 A910 Help (HKLM-x32\...\{871B2A9D-0F12-44B3-88C1-E0CB10A232E4}) (Version: 140.0.2.2 - Hewlett Packard)
HP Officejet Pro 8500 A910 Product Improvement Study (HKLM\...\{0308919C-E317-4293-8D3C-97EF307BCDBC}) (Version: 22.50.231.0 - Hewlett-Packard Co.)
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.14.1724 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.18.10.3186 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 3.0.0.66956 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.0.0.102 - Intel Corporation)
Java 8 Update 60 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418060F0}) (Version: 8.0.600.27 - Oracle Corporation)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40728.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 40.0.3 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 40.0.3 (x86 en-US)) (Version: 40.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 40.0.3.5716 - Mozilla)
Qualcomm Atheros Bandwidth Control Filter Driver (HKLM\...\{ABFED5A0-7D10-4617-A816-DD2D3B85706D}) (Version: 1.0.30.1259 - Qualcomm Atheros) Hidden
Qualcomm Atheros Killer E220x Drivers (HKLM\...\{E970CE81-6F26-4274-8E4E-5AFC000FB888}) (Version: 1.0.30.1259 - Qualcomm Atheros) Hidden
Qualcomm Atheros Killer Network Manager Suite (HKLM-x32\...\{FE5DFB80-6937-4154-A2C7-EF845C1301F8}) (Version: 1.0.30.1259 - Qualcomm Atheros)
Qualcomm Atheros Network Manager (HKLM\...\{401FADAA-1C16-4721-9F02-19067E1A1CA8}) (Version: 1.0.30.1259 - Qualcomm Atheros) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7004 - Realtek Semiconductor Corp.)
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Skype™ 7.7 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.7.103 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1164 - SUPERAntiSpyware.com)
TeamViewer 9 (HKLM-x32\...\TeamViewer 9) (Version: 9.0.32494 - TeamViewer)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
WinRAR 5.21 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.21.0 - win.rar GmbH)

**** End of log ****
 


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#6
Dashing star

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You have Avast antivirus, super anti spyware, Malwarebytes and ccleaner.

What is the purpose you using ccleaner, Did you use it on daily purpose?

I didn't see that kaspersky is installed on your pc! Did you have any issues in Firefox browser or did you feel any lags in your pc?


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#7
Webslinger64

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You have Avast antivirus, super anti spyware, Malwarebytes and ccleaner.

What is the purpose you using ccleaner, Did you use it on daily purpose?

I didn't see that kaspersky is installed on your pc! Did you have any issues in Firefox browser or did you feel any lags in your pc?

I've used CCleaner for years.  In fact, I got the recommendation to use it from somebody on this forum way back when.  Don't use it often, maybe a few times per month.

As for lag, YES, Firefox lags quite a bit now.  Websites used to pop up clean and quickly, now it takes an extra second or two.  I really notice it when I try to scroll down a page.  The page will pause a lot, scrolling is very jerky and when I try to watch videos from my main news sites, they take longer to load and do not run as efficiently. 

Not seeing Kaspersky installed on my pc is really weird.  I'm sure if I went to the website and tried to run the installation again, it would tell me the program is already loaded.


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#8
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Run sfc /scannow command in command prompt -->How to run sfc /scannow

 

 

Do a disk clean up and run anti virus in your pc and also i see you have speccy in your pc, can you post the link of your speccy screen shot?

After doing this do a clean booting of windows and try to install the kaspersky program again!


Edited by Dashing star, 31 August 2015 - 01:27 AM.

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#9
Webslinger64

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1. OK, so ran sfc /scannow, here's the result: Windows Resource Partition did not find any integrity violations

2. Ran disk clean up

3. Ran Avast anti virus: No Threats Found

4. Did a clean booting of windows (noticed a much faster system afterwards)

5. Tried to install Kaspersky program again.  Same result.  The Kaspersky file saves to my download folder. When I click on the .exe, the install process beings.  I see it transferring/copying files, then it says, "Please Wait", then it just disappears.  Nothing else happens.  The install window vanishes. 

6. Here's a link to my Speccy screen shot:

http://speccy.pirifo...kUnDbIcP2CLst8Y

7. Also, after I have done a clean booting of windows, do I need to go back to msconfig and change the settings back to what they were in the General and Services tab?

 

Thanks!


Edited by Webslinger64, 31 August 2015 - 08:56 AM.

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#10
Dashing star

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I see that you have both Avast and windows Defender Enabled.

 

image.png

 

 

Please Enable any one of those. Do not use two anti-virus at the same time. If you want to use another anti-virus then you need to disable Windows Defender.

 

I don't see any errors on hardware part, I suggest you to Disable both Anti-virus at the moment of installing kaspersky and enable any one of those again. 

 

7. Also, after I have done a clean booting of windows, do I need to go back to msconfig and change the settings back to what they were in the General and Services tab?

 

Yes change the settings back, before doing clean boot.

 

Regards


Edited by Dashing star, 31 August 2015 - 11:08 PM.

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#11
Webslinger64

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I didn't realize I had two Antivirus programs running at the same time.  Thanks for the heads up.  Turned off Windows Defender and will continue to use Avast.  For the purpose of installing Kaspersky, I turned off Avast as well.  Went through the download and install process, got further than normal (watched as it installed setup files and gave me the option for a free trial), just as it looked like it was going to work, got the same message. Still a mystery. At this point, I'll pass on the Kaspersky, but would like to clean it out of my system if it's really there.  That's the thing, the message says it's already installed, but all my efforts to find it on my pc have produced zilch.

 

Kaspersky_zpshytwesoi.jpg


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#12
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Did you find in start menu?

Go to start--> in search box type "Kaspersky security scan" (without quotes)


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#13
Webslinger64

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Gave that a shot, but no go.  It showed nothing.


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#14
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:headscratch: Quite confusing!

 

Ok i suggest you to try the steps given in reply #12 in Safe mode.

If that did not work try to find this-->Uninstaller: C:\Windows\system32\Kaspersky Lab\Kaspersky Online Scanner\kavuninstall.exe

If this also did not work download Removal tool to uninstall Kaspersky Lab products and run it on your pc, and then reboot it, this will completely remove any kaspersky products in your pc, then again go here and download kapersky online scanner and run it.

 

icon_exclaim.gif Note: Always try to download products from legitimate site, some of the sites will throw the bundles of malware along with the download software. icon_exclaim.gif


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#15
Webslinger64

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Quite the mystery for sure :smashcomp:

 

Tried steps in reply #12 in safe mode and nothing showed up in search

Tried to find Uninstaller: C:\Windows\system32\Kaspersky Lab\Kaspersky Online Scanner\kavuninstall.exe - that was also a dead end

Downloaded and ran the removal tool.  It take a couple of minutes and once finished, said operation complete.

Then went to Kaspersky website using your link, download/installed and ran into same issue :no:

 

Not that they'd help at this point, but I did take more screen shots of the installation process for your viewing pleasure.

 

th_Kaspersky%201_zpsudhxmnqj.jpg

 

th_Kaspersky%202_zps9ke8jlnx.jpg

 

th_Kaspersky%203_zpsb4gibimk.jpg


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