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Antivirus programs, Malwarebytes, SpyBot, AVG, RKill, etc. will not st


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#121
carolinachris

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Confirmed. There's nothing necessary on the D: drive. Please do the following.

 

Delete D: Partition

1. Go back to Disk Management.

2. Right-click on the (D:) partition and select Delete Volume...Go ahead and delete.

3. Provide a screen shot of what Disk Management now looks like after this is complete.

 

Let me know if this is successful.

Brian,

 

Screenshot is attached:

Attached Thumbnails

  • DMS3.JPG

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#122
BrianDrab

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Perfect. Now, do the steps below. They have been modified slightly from the previous instructions so please don't do from memory.

 

Move Boot Files to the bigger Volume

1. Click your Start button and type cmd in the search box. Right-click on cmd that comes up in the results and select Run as administrator. Answer Yes to the UAC prompt if it appears.

2. Type or copy/paste the following lines one at a time and hit enter after each. If you get an error or anything unexpected when doing any one of the lines please stop and let me know.

diskpart

select disk 0                            << there is a space after the word select and after the word disk

create partition primary size=450           << there is a space after the word create and after the word partition

format FS=NTFS LABEL="SYSTEM" QUICK      << there is a space after the word format and before the word quick

assign letter z     << there is a space after the word assign and after the word letter

active

exit

BCDBOOT C:\WINDOWS /S Z:       <<there is a space after the word BCDBOOT, before the /S and before the letter Z

 

3. After you do the last line from above it should say the following in the command prompt window.

Boot files successfully created.

 

4. Also, in Disk Management, the Z: partition should show Healthy (Active, Primary Partition).

 

5. If all this is correct, please reboot your machine. Let me know when this is complete. Things should begin to work once this is complete.


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#123
carolinachris

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Brian,

 

Machine has rebooted.

 

Attached is the Disk Management screenshot for Z:

Attached Thumbnails

  • DMS5.JPG

Edited by carolinachris, 10 September 2015 - 12:52 PM.

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#124
BrianDrab

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Awesome. Please do the following.

 

Step#1 - Remove Z drive from Disk Management

1. Go back to Disk Management.

2. Right-click on the (Z:) drive and select Change Drive Letter and Paths...

3. Click the Remove button.

4. Click Yes to any confirmation messages that may come up.

5. Reboot your machine

6. Provide screen shot of Disk Management.

 

 

Let me know if AVG opens and runs now.


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#125
carolinachris

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Brian,

 

Upon opening Disk Management, I noticed there was a change with D:

 

See attached screenshot before I continue.

 

Perhaps, I am wrong, but want to check before I continue... 

Attached Thumbnails

  • DMS6.JPG

Edited by carolinachris, 10 September 2015 - 12:53 PM.

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#126
BrianDrab

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You may continue as instructed. Thanks for pointing that out though. We'll be addressing that after.


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#127
carolinachris

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You may continue as instructed. Thanks for pointing that out though. We'll be addressing that after.

Brian,

 

Okay, see attached screenshot:

Attached Thumbnails

  • DMS7.JPG

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#128
BrianDrab

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Good. Now let's get rid of the D: drive and partition.

 

Delete D: Partition

1. Go back to Disk Management.

2. Right-click on the (D:) partition and select Delete Volume...Go ahead and delete.

3. Provide a screen shot of what Disk Management now looks like after this is complete.

 

Let me know if this is successful.


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#129
carolinachris

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Brian,

 

Delete D: Partition

 

Screenshot attached:

Attached Thumbnails

  • DMS8.JPG

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#130
BrianDrab

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Good. Please do the following.

 

Re-create your D: drive

1. Right-click on the 350.22 GB Unallocated partition and select New Simple Volume...

2. Click Next...Next...and then pick the letter D from the "Assign the following driver letter:" drop down.

3. Click Next. In the Format Partition screen, keep the defaults and click Next.

4. Click Finish and then provide a screen shot of Disk Management.


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#131
carolinachris

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Brian,

 

Re-create your D: drive

 

Screenshot attached:

Attached Thumbnails

  • DMS9.JPG

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#132
BrianDrab

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Excellent. Please do the following.

 

Step#1 - Uninstalls

Because of your issues with security software not running I would like you to uninstall all of the following programs. We'll re-install once you are all cleaned up. If you need more direction on how to uninstall programs, instructions for doing so are here.

 

AVG Free 9.0
AVG Security Toolbar

 

 

Step#2 - Manual Removal Tools

Please run the following two manual removal tools as I see remnants of McAfee and there will likely be remnants of AVG.

AVG Removal Tool

McAfee Removal Tool

 

Step#3 - JRT by Malwarebytes
1. Download Junkware Removal Tool to your desktop.
1. Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
2. The tool will open. Press any key at the Disclaimer screen and the program will start scanning your system.
3. Please be patient as this can take a while to complete depending on your system's specifications.
4. On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
5. Close the text file and reboot your machine.
6. Post the contents of JRT.txt into your next message.


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#133
carolinachris

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Brian,

 

Step#1 - Uninstalls
AVG Free 9.0
AVG Security Toolbar
 
Upon AVG Free 9.0 uninstall attempt, I received this message (screenshot AVG9 Uninstall):
 
Also, please see screenshot AVG9 Files, showing that the files are actually there...
 

Attached Thumbnails

  • AVG9 Uninstall.JPG
  • AVG9 Files.JPG

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#134
BrianDrab

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No problem. Continue on with next steps. Thanks again for letting me know.


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#135
carolinachris

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No problem. Continue on with next steps. Thanks again for letting me know.

Brian,

 

I ran the AVG Removal Tool, the computer is attempting to reboot, but on the black screen before fully rebooting a window popped up:

 

Do you want to run this file?

Name:  Adams/Desktop/avg remover stf x64 2015 5501 exe

Publisher:  AVG Technologies CZ, s.r.o.

 

Do I "Run" or "Cancel"?


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