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Best Answer phillpower2 , 18 September 2015 - 12:51 PM

Your update #44 suggests that the problem lays with the first PCI-E slot on the MB, if the board is still under warranty RMA it and be sure to explain that after testing with the same hardware the... Go to the full post »


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#16
Tranquill

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Ok, i finally got another blue screen, here's the zip with a minidump.

Attached Files


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#17
phillpower2

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Your video card drivers are involved in this latest crash but what has forced them to fall over could be either hardware or software related, this because of the mention of GRAPHICS_DRIVER_TDR_FAULT in the dump file, overheating and power supply problems are the two things that I would like some information on, see canned text below the dump file information;
 
FAULTING_IP: 
atikmpag+ccac
fffff880`04751cac 4883ec28        sub     rsp,28h
 
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
 
Some further information on this courtesy of a blog by Shyam Sasindran MVP here
 

 

Download Speedfan and install it.  Once it's installed, run the program and post here the information it shows.  The information I want you to post is the stuff that is circled in the example picture I have attached.

If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

 

speedfan.png

 (this is a screenshot from a vista machine)

 

Download then run HWMonitor and post a screenshot so that we have a comparison to the Speedfan results, details from here

 

To capture and post a screenshot;

 

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.

 

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.


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#18
Tranquill

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Alright, i have already posted HWMonitor screenshot in my first post, but no problem. I am 100% sure it's not GPU overheating since i've done every possible test and temperature isn't going above 70 degrees, which is totally fine in my opinion. My PSU is however new, so it might be it. Anyway, here are the screenshots, it's better if you are the one to check them.

Speed_Fan_Image.png

HWMonitor.png


Thanks for all your help so far.


Edited by Tranquill, 09 September 2015 - 01:32 PM.

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#19
phillpower2

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We are missing a lot of the HWMonitor information, can we have the same type of screenshot as provided in your OP.

 

I must mention that Speedfan and the like sometimes give out anomalous readings and this can be caused by a MBs own monitoring software, that said your Speedfan screenshot shows a very high AUXTIN3 reading, AUXTIN is the power supply temp sensor if there is one while SYSTIN relates to the motherboard.


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#20
Tranquill

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We are missing a lot of the HWMonitor information, can we have the same type of screenshot as provided in your OP.

 

I must mention that Speedfan and the like sometimes give out anomalous readings and this can be caused by a MBs own monitoring software, that said your Speedfan screenshot shows a very high AUXTIN3 reading, AUXTIN is the power supply temp sensor if there is one while SYSTIN relates to the motherboard.

Oh of course, i gave you a wrong screenshot of it - apologies, i'm a bit tired.

HWMonitor.png


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#21
phillpower2

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Nothing untoward showing in HWMonitor.

 

Couple of suggestions, no rush on my behalf, get some rest as I will be offline soon and not back until tomorrow evening UK time.

 

Create a new restore point, uninstall the present video drivers, restart the computer and allow Windows to use its own video drivers to boot up, run the AMD Auto Detect tool here to see if their drivers resolve the issue.

 

From the blog I mentioned earler

 

If playing with video driver versions hasn’t helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days – long enough to ascertain whether cooler temperatures make a difference.

 

 

 

Just in case the MB or the PSU are getting hot when under load.


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#22
Tranquill

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Create a new restore point, uninstall the present video drivers, restart the computer and allow Windows to use its own video drivers to boot up, run the AMD Auto Detect tool here to see if their drivers resolve the issue.

Done, i'll wait and see if i get another blue screen in a day or two and inform you immediately.


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#23
phillpower2

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:thumbsup:


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#24
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Another error, this time it looked quite different, it made my screen garbled - black and white striped running up and down the screen like on some old TV.

Here's the new minidump i got.

After this today, i'm 99% sure it's my graphic card that's faulty, no other hardware could make such an error.

Attached Files


Edited by Tranquill, 12 September 2015 - 11:08 AM.

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#25
phillpower2

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Done, i'll wait and see if i get another blue screen in a day or two and inform you immediately.

 

Create a new restore point, uninstall the present video drivers, restart the computer and allow Windows to use its own video drivers to boot up, run the AMD Auto Detect tool here to see if their drivers resolve the issue.

 

 

 

 

Same cause of the crash, have you also removed the side of the case and pointed a cooling fan in the direction of the MB etc to cool the hardware down.
 
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
 
CUSTOMER_CRASH_COUNT:  1
 
BUGCHECK_STR:  0x116
 
CURRENT_IRQL:  0
 
STACK_TEXT:  
fffff880`048b3928 fffff880`0573b134 : 00000000`00000116 fffffa80`0bc6c010 fffff880`05642cac 00000000`00000000 : nt!KeBugCheckEx
fffff880`048b3930 fffff880`0573aebb : fffff880`05642cac fffffa80`0bc6c010 00000000`00000000 fffffa80`0aada410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`048b3970 fffff880`10b6af13 : fffffa80`0bc6c010 00000000`00000000 00000000`00000000 fffffa80`0aada410 : dxgkrnl!TdrIsRecoveryRequired+0x21f
fffff880`048b39a0 fffff880`10b94d50 : fffffa80`00000000 00000000`00009085 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`048b3a80 fffff880`10b662e1 : fffffa80`0aada410 fffffa80`00000000 00000000`00009085 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0xd0
fffff880`048b3ab0 fffff880`10b92ff6 : 00000000`00000000 fffffa80`0bade430 00000000`00000080 fffffa80`0aada410 : dxgmms1!VidSchiScheduleCommandToRun+0x1e9
fffff880`048b3bc0 fffff800`0312b8e2 : 00000000`fffffc32 fffffa80`07de2060 fffffa80`06cdd040 fffffa80`07de2060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`048b3c00 fffff800`02e83f46 : fffff880`009ef180 fffffa80`07de2060 fffff880`009fa0c0 fffffa80`0ad85c10 : nt!PspSystemThreadStartup+0x5a
fffff880`048b3c40 00000000`00000000 : fffff880`048b4000 fffff880`048ae000 fffff880`06d2cd40 00000000`00000000 : nt!KxStartSystemThread+0x16
 
 
STACK_COMMAND:  .bugcheck ; kb
 
FOLLOWUP_IP: 
atikmpag+ccac
fffff880`05642cac 4883ec28        sub     rsp,28h
 
SYMBOL_NAME:  atikmpag+ccac
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: atikmpag
 
IMAGE_NAME:  atikmpag.sys
 
DEBUG_FLR_IMAGE_TIMESTAMP:  55c01884
 
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
 
NB: I may be offline now until Sunday AM UK time.

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#26
Tranquill

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Same cause of the crash, have you also removed the side of the case and pointed a cooling fan in the direction of the MB etc to cool the hardware down.

 

I highly doubt that overheating is the cause of it because blue screen sometimes happens no more than five minutes after i turn on my PC.
However, since you will be away for some time i'll do what you said and see if it helps.


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#27
phillpower2

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If you were to place your finger on a CPU, video chip or North/South bridge chip and then turn on the computer you would be burned within a nano second, electrical heat is instant and it affects your hardware in a variety of ways.

 

If you can confirm that your MB has its own video ports I would suggest the following be done;

 

Uninstall the present drivers for the R9 video card.

Shut down the computer and disconnect all sources of power to it, main power cord, screen, printer etc.

Remove the add on video card.

Reassemble the computer and attach the screen to one of the MBs own video ports.

Restart the computer, test out by doing some gaming and let us know the outcome.


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#28
Tranquill

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If you can confirm that your MB has its own video ports I would suggest the following be done;

 

Uninstall the present drivers for the R9 video card.

Shut down the computer and disconnect all sources of power to it, main power cord, screen, printer etc.

Remove the add on video card.

Reassemble the computer and attach the screen to one of the MBs own video ports.

Restart the computer, test out by doing some gaming and let us know the outcome.

There is no display on my monitor after this.
Note: It might be important to mention that i'm using a DVI connector.
 


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#29
phillpower2

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Were the R9 drivers uninstalled and the add on video card physically removed from the MB, I ask as the above normally happens when the screen is connected to a MB video port while an add on video card is detected by the BIOS, your MB has a DVI-D port so using the adapter (if a known good one) should not make any difference.


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#30
Tranquill

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If you can confirm that your MB has its own video ports I would suggest the following be done;

 

Uninstall the present drivers for the R9 video card.

Shut down the computer and disconnect all sources of power to it, main power cord, screen, printer etc.

Remove the add on video card.

Reassemble the computer and attach the screen to one of the MBs own video ports.

Restart the computer, test out by doing some gaming and let us know the outcome.

 

 

Were the R9 drivers uninstalled and the add on video card physically removed from the MB, I ask as the above normally happens when the screen is connected to a MB video port while an add on video card is detected by the BIOS, your MB has a DVI-D port so using the adapter (if a known good one) should not make any difference.

I misunderstood this, thought you told me to take out and put back the graphic card so as to be sure if there's no problem with it being unstable and losing contact with mobo.
I'll remove the graphic card completely and inform you if anything changes in the next day or two.


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