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computer wont connect to the internet after cleaning with TFC and Hitm

removal internet chrome firefox connection

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#1
cerezita

cerezita

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hey!

So, to begin, im no computer expert but I like to learn and try to fix things on my own. So far nothing bad has happened until today.

I ran the TFC program (Temp file cleaner) and Hitman Pro afterwards. I usually run hitman maybe once or twice a month to delete tracking cookies. But today after cleaning my temp files and tracking cookies my intenet stopped working. I called the internet company and everything seemed to be working well with but the still sent an IT guy and he said that the problem was that the problem was that there was a missing file in the computer and he was unable to fix it at the moment, and that i should try to reinstall all my browsers and if not i must format it. I did that but i was unable to reinstall since i cannot connect to the internet...

so my question, has this ever happened to anyine before?

Is there a way to know what file is missing so i dont have to go through the formating and reinstall it?

can anyone help me please! it will be very much appreciated!

 

thank you!!


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#2
dbreeze

dbreeze

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Usually we go through other scanners but in this case let's see if we can get the internet back first.

 

Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator.  Then type (with an Enter after each line).

sfc /scannow

(SPACE after sfc.)  This will check your critical system files. Does this finish without complaint?  IF it says it couldn't fix everything then:

Copy the next two lines:

findstr  /c:"[SR]"  \windows\logs\cbs\cbs.log  >  \windows\logs\cbs\junk.txt
notepad \windows\logs\cbs\junk.txt

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue.  Right click and Paste or Edit then Paste and the copied lines should appear.
Hit Enter if notepad does not open.  Copy and paste the text from notepad into a reply.  Close Notepad.  Close the Command Window.

 

 


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#3
dbreeze

dbreeze

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.


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