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Presumed graphics card failure followed by start up failures


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#1
iamjohn

iamjohn

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Hi,

 

I have a desktop computer with a 128Gb SSD and a 1TB Sata drive.  I have a VTX X-edition Radeon HD 7850 graphics card.  I can't remember what the motherboard is and as I can't turn on the computer at the moment I am unsure how to find out.

 

The problem started yesterday, the computer was running normally (not doing too much with it, just some poker tables and a browser open).  Then the graphics card fan became very loud and the PC crashed.  I restarted and it ran fine for a couple of hours, then the same thing happened.  I have since been unable to start the computer with the graphics card in.

 

There are two blades missing from the graphics card fan, which I already knew about, but which hadn't seemed to be an issue until now.  But it does mean when the fan is at 100% it sounds pretty awful.  As I'm not a gamer this doesn't really happen though, other than for a couple of seconds at start up.

 

I removed the graphics card and connected a monitor to the motherboard.  The computer then loaded as far as the windows screen (running windows 7) and then the screen died, though the computer seemed to still be on.  I forced a restart and ran start up diagnostics, which said it was unable to start the computer but was unable to find the error.  Since then I have been unable to start up.  When I say I can't start up at all now what I mean is that I get nothing on the screen but that the tower is seemingly running, at least the fans are on, whatever that means.  I removed the power cable and held the power button for a minute to drain capacitors. When I then tried again I did get something on the screen for a second or so before it went black again.  I've been unable to replicate even that minor success.

 

I have no idea what to do now, thanks for any help,

 

John


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#2
iamjohn

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Note: I have decided to take my PC to a specialist for a diagnosis.  I need my computer running asap and this seemed like a reasonable route to take.  Thanks for reading.

John


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#3
phillpower2

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Hello iamjohn,

 

Sorry that we were unable to respond before you decided to take the computer in for repair :(

 

If for any reason the situation changes do not hesitate to come back here and we will do our best to help  :thumbsup:

 

FWIW: I would have suggested removing the add on video card + trying to boot into Safe Mode then uninstalling the drivers for the HD 7850 graphics card.


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