[Juuulie]

Hi you gave me some help a few years back and hope you can help me now!

 

The computer just freezes and we have to re-boot. It's a windows vista.  have googled but nothing really helps!

 

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Hello Juuulie,

 

Two possible causes are overheating and a hard drive low on free storage space.

 

Have you tried booting into Safe Mode by tapping F8 when you restart the computer.

 

Please provide information about your computer, this includes is it a notebook or desktop, is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial) if a custom build post the brand and model name or number for the MB, the amount of Ram, add on video card if one is used and the PSU (power supply unit) providing these details will enable us to better assist you.

[phillpower2]

Hello Juuulie,

 

Two possible causes are overheating and a hard drive low on free storage space.

 

Have you tried booting into Safe Mode by tapping F8 when you restart the computer.

 

Please provide information about your computer, this includes is it a notebook or desktop, is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial) if a custom build post the brand and model name or number for the MB, the amount of Ram, add on video card if one is used and the PSU (power supply unit) providing these details will enable us to better assist you.

[Juuulie]

Hi thanks.

 

It's a HP desktop a6511.uk

[Juuulie]

have not tried safe mode

[phillpower2]

have not tried safe mode

 

Try Safe Mode and let us know the outcome please.

[phillpower2]

Not heard back from you Juuulie, do you still require assistance or is the issue now resolved, an update would be appreciated.

[Juuulie]

Have not had a chance to try safe mode yet. Sorry for not updating.

[phillpower2]

No problem and thank you getting back to us