Unable to download new programs or updates
Posted 16 September 2015 - 10:04 PM
You won't get a reply box if you are not logged in so expect that's the problem with Chrome.
See if you can get Windows Updates to work again. You may need to close IE while it is trying to update since it want to update IE to IE11.
Then clear the event logs and reboot and run VEW as before:
Right click on (My) Computer and select Manage (Continue) Then click on the arrow in front of Event Viewer. Next Click on the arrow in front of Windows Logs Right click on System and Clear Log, Clear. Repeat for Application.
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:
4. Under 'Select type to list', select:
Then use the 'Number of events' as follows:
1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.
Please post the Output log in your next reply then repeat but select Application.
Posted 16 September 2015 - 10:58 PM
Posted 16 September 2015 - 11:04 PM
Windows Updates had two available important updates when I checked it. The software removal tool was successfully installed but the IE 11 installation failed with three attempts.
Posted 16 September 2015 - 11:14 PM
See if you have all of the prerequisites for IE11
Going to bed now. It's after 1 AM here.
Posted 17 September 2015 - 05:30 AM
Also make sure you don't already have IE 11. (Tools (gear) About Internet Explore should tell you which version you have.)
Posted 17 September 2015 - 03:18 PM
I have version 9. As far as I can tell I have all the prerequisites according to the list. I tried again and it still failed, but now that Chrome downloaded successfully I'm okay with using it instead.
Posted 17 September 2015 - 09:10 PM
I wonder if you need to get 10 first before you go to 11? See if you can install 10 from:
I would also get Firefox or Waterfox (64 bit version of Firefox) so that you will have a backup browser if something eats Chrome.
Posted 17 September 2015 - 10:47 PM
IE 10 wouldn't install either. Thanks for the info on Waterfox. I did download and install it.
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