Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Unable to download new programs or updates


  • Please log in to reply

#31
Susanking96

Susanking96

    Member

  • Topic Starter
  • Member
  • PipPip
  • 24 posts

Installation complete.


  • 0

Advertisements


#32
RKinner

RKinner

    Malware Expert

  • Expert
  • 20,024 posts
  • MVP

You won't get a reply box if you are not logged in so expect that's the problem with Chrome.

 

See if you can get Windows Updates to work again.  You may need to close IE while it is trying to update since it want to update IE to IE11. 

 

Then clear the event logs and reboot and run VEW as before:

 

Right click on (My) Computer and select Manage (Continue) Then click on the arrow in front of Event Viewer. Next Click on the arrow in front of Windows Logs Right click on System and Clear Log, Clear. Repeat for Application.

Reboot.

2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:


1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply then repeat but select Application.
 


  • 0

#33
Susanking96

Susanking96

    Member

  • Topic Starter
  • Member
  • PipPip
  • 24 posts
Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 17/09/2015 12:56:38 AM
 
Note: All dates below are in the format dd/mm/yyyy
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 17/09/2015 4:47:52 AM
Type: Warning Category: 0
Event: 11 Source: Microsoft-Windows-Wininit
Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications.
 
 
 
Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 17/09/2015 12:58:16 AM
 
Note: All dates below are in the format dd/mm/yyyy
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 17/09/2015 4:49:08 AM
Type: Error Category: 0
Event: 10 Source: Microsoft-Windows-WMI
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 17/09/2015 4:46:09 AM
Type: Warning Category: 0
Event: 1530 Source: Microsoft-Windows-User Profiles Service
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.     DETAIL -   15 user registry handles leaked from \Registry\User\S-1-5-21-774334311-1544358969-1951404087-1002:
Process 2156 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-774334311-1544358969-1951404087-1002
Process 2156 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-774334311-1544358969-1951404087-1002
Process 2156 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-774334311-1544358969-1951404087-1002
Process 2156 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-774334311-1544358969-1951404087-1002
Process 2156 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-774334311-1544358969-1951404087-1002\Software\Policies\Microsoft\SystemCertificates
Process 2156 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-774334311-1544358969-1951404087-1002\Software\Policies\Microsoft\SystemCertificates
Process 2156 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-774334311-1544358969-1951404087-1002\Software\Policies\Microsoft\SystemCertificates
Process 2156 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-774334311-1544358969-1951404087-1002\Software\Policies\Microsoft\SystemCertificates
Process 2156 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-774334311-1544358969-1951404087-1002\Software\Microsoft\SystemCertificates\Root
Process 2156 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-774334311-1544358969-1951404087-1002\Software\Microsoft\SystemCertificates\SmartCardRoot
Process 2156 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-774334311-1544358969-1951404087-1002\Software\Microsoft\SystemCertificates\My
Process 2156 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-774334311-1544358969-1951404087-1002\Software\Microsoft\SystemCertificates\CA
Process 2156 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-774334311-1544358969-1951404087-1002\Software\Microsoft\SystemCertificates\Disallowed
Process 2156 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-774334311-1544358969-1951404087-1002\Software\Microsoft\SystemCertificates\trust
Process 2156 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-774334311-1544358969-1951404087-1002\Software\Microsoft\SystemCertificates\TrustedPeople
 
 

  • 0

#34
Susanking96

Susanking96

    Member

  • Topic Starter
  • Member
  • PipPip
  • 24 posts

Windows Updates had two available important updates when I checked it. The software removal tool was successfully installed but the IE 11 installation failed with three attempts.

 

 

Windows Malicious Software Removal Tool x64 - September 2015 (KB890830)
 
Installation date: ‎9/‎17/‎2015 12:21 AM
 
Installation status: Successful
 
 
 
Internet Explorer 11 for Windows 7 for x64-based Systems
 
Installation date: ‎9/‎17/‎2015 12:25 AM
 
Installation status: Failed
 
Error details: Code 9C59
 
 

  • 0

#35
RKinner

RKinner

    Malware Expert

  • Expert
  • 20,024 posts
  • MVP

See if you have all of the prerequisites for IE11

 

https://support.micr...n-us/kb/2847882

 

Going to bed now.  It's after 1 AM here.


  • 0

#36
Susanking96

Susanking96

    Member

  • Topic Starter
  • Member
  • PipPip
  • 24 posts

Understood. Same time here. Thank you for all your help.


  • 0

#37
RKinner

RKinner

    Malware Expert

  • Expert
  • 20,024 posts
  • MVP

Also make sure you don't already have IE 11.  (Tools (gear)  About Internet Explore should tell you which version you have.)


  • 0

#38
Susanking96

Susanking96

    Member

  • Topic Starter
  • Member
  • PipPip
  • 24 posts

I have version 9. As far as I can tell I have all the prerequisites according to the list. I tried again and it still failed, but now that Chrome downloaded successfully I'm okay with using it instead.


  • 0

#39
RKinner

RKinner

    Malware Expert

  • Expert
  • 20,024 posts
  • MVP

I wonder if you need to get 10 first before you go to 11?  See if you can install 10 from:

 

http://download.micr...1-x64-en-us.exe

 

I would also get Firefox or Waterfox (64 bit version of Firefox) so that you will have a backup browser if something eats Chrome.


  • 0

#40
Susanking96

Susanking96

    Member

  • Topic Starter
  • Member
  • PipPip
  • 24 posts

IE 10 wouldn't install either. Thanks for the info on Waterfox. I did download and install it.


  • 0

Advertisements







Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP