Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Office 2013 will download partly, then error message

error office 2013 toward the end of download

  • Please log in to reply

#1
data_dumb

data_dumb

    Member

  • Member
  • PipPip
  • 42 posts

I have tried just about everything in my knowledge base. I uninstalled my office 2013, because there was an error message when I would attempt to open documents and it would close down. I have tried to reinstall it several times with several error messages. I finally get it to start to download and about half way through I receive an error message that windows had encountered a problem, and is closing. We will attempt to find a solution.

 

Having said that, I never fully get office downloaded. Any suggestions? Is there anything that I can run that one of you can read, and possibly tell me where the problem is. I've ran tweaking windows repair, with no errors. I've also tried to go to control panel, and repair it basic with errors, then repair from online with errors.


  • 0

Advertisements


#2
Dashing star

Dashing star

    Member

  • Member
  • PipPipPip
  • 722 posts

Hello data_dumb  :welcome: ,

 

If you unable to install a software run system Update Readiness Tool for windows 7 or system Update Readiness Tool for Windows 8/8.1 and then try to install office again and post back!


  • 0

#3
data_dumb

data_dumb

    Member

  • Topic Starter
  • Member
  • PipPip
  • 42 posts

This is the message I received:

 

 

Microsoft Windows [Version 6.3.9600]
© 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>DISM.exe/Online/Cleanup-image/Restorehealth

Deployment Image Servicing and Management tool
Version: 6.3.9600.17031


Error: 87

The online/cleanup-image/restorehealth option is unknown.
For more information, refer to the help by running DISM.exe /?.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Windows\system32>


Edited by data_dumb, 16 September 2015 - 07:37 AM.

  • 0

#4
data_dumb

data_dumb

    Member

  • Topic Starter
  • Member
  • PipPip
  • 42 posts

Attempted to install office again with the same results. Half way through download, an error message that windows has experienced and error and is closing. One thing that is strange, I wanted to screen print the page so that you all could see the error message at what point. All of the programs ran by windows had "error" in light purple writing beside them on the apps page (not the program files page).


  • 0

#5
data_dumb

data_dumb

    Member

  • Topic Starter
  • Member
  • PipPip
  • 42 posts

Is there a program that I can run and post the results here that one of you could possibly identifiy a corrupt or missing file? I have finally been able to download office without any errors, but I still cannot open any documents. As soon as the document opens I receive an error message that microsoft office has experienced an error and is shutting down, then another box that states it will search for the problem and solution and notify me. It never does. I have been at this from several different directions, and tried the several suggestions from other office posts on this forum with no luck.

 

Tell me what to run, and I will do it. This is obviously beyond my level of understanding (and that isn't too high to begin with). Thank you.


  • 0

#6
Dashing star

Dashing star

    Member

  • Member
  • PipPipPip
  • 722 posts

Try this,

 

In Elevated command prompt run as administrator,

 

 

Dism_/Online_/Cleanup-Image_/RestoreHealth

(note the space as _ after 'dism" & "online" & "image")


Edited by Dashing star, 24 September 2015 - 01:52 AM.

  • 0






Similar Topics


Also tagged with one or more of these keywords: error, office 2013, toward the end of download

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP