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iqiyi and rising antivirus installed - getting bsod on log in [Solved]


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#1
sewildman50

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My wife tried installing something and it seems some stuff was installed that's causing a BSOD.

 

Laptop starts in safe mode but some apparent antivirus with chinese characters and a cartoon penguin pop up.

 

On the splash screen before logging in there's a logo for Rising Antivirus.

 

There's also some iqiyi program that cannot be uninstalled.

 

FRST was run and the two logs are attached.

 

Laptop running windows 8.1 (64 bit)

 

 

Attached Files


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#2
Essexboy

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Hi there this is a bit of a mess

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Download the attached Fixlist,txt to the same location as FRST.exe
Attached File  fixlist.txt   53.71KB   218 downloads
FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S0].txt as well.
FINALLY

Could I have a fresh FRST scan please include the additions.txt
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#3
sewildman50

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Fixlog and AdwCleaner log attached.

 

FYI popup with chinese characters still pops up and asks me what I want to do with the zip file.

Attached Files


Edited by sewildman50, 19 September 2015 - 11:38 AM.

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#4
Essexboy

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Did you clean the elements found by AdwCleaner ?

Also I will need a fresh FRST scan as I was unable to remove all at the first run
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#5
sewildman50

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Did you clean the elements found by AdwCleaner ?

Also I will need a fresh FRST scan as I was unable to remove all at the first run

Yes I ran AdwCleaner and cleaned the elements found.

 

New logs attached.

Attached Files


Edited by sewildman50, 20 September 2015 - 09:36 AM.

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#6
Essexboy

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Could you post the main FRST log as well please


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#7
sewildman50

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Could you post the main FRST log as well please

sorry, attached wrong one.  Previous post edited with correct frst log


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#8
Essexboy

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This will take a few runs to kill I am afraid.. But, we are nearly done

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 

CreateRestorePoint:
BHO: shopperz170920151519 -> {0AEDF00D-4C89-468A-82F1-4ABF8E85A3B2} -> C:\Program Files\shopperz170920151519\Culacif64.dll No File
R1 bsdriver; C:\WINDOWS\system32\drivers\bsdriver.sys [34720 2015-09-18] ()
S2 PerfTraceService; "C:\Program Files (x86)\Tencent\QQBrowser\Service\PerfTraceService.exe" [X]
Task: {0D008048-5078-4ED5-A90C-98A76B7BB813} - \9fd7b578-79a8-4120-9970-c89d17e57c9e-6 -> No File <==== ATTENTION
Task: {216B8B1C-4761-44E4-9069-BB9A45046980} - \75079631-40cc-4325-b3b8-8e362ad582a7-7 -> No File <==== ATTENTION
Task: {21F1D9F0-1201-4CF2-8A63-6D04F9E8B6FF} - \Jepenrek -> No File <==== ATTENTION
Task: {26CD5C16-F022-48B3-9424-89ACDAE31C78} - \PhraseProfessor Auto Updater 1.10.0.21 Pending Update -> No File <==== ATTENTION
Task: {29A6E0C1-3AE4-44B8-B2A4-6FB9B14B65F1} - \75079631-40cc-4325-b3b8-8e362ad582a7-3 -> No File <==== ATTENTION
Task: {2D499766-B834-4B79-B543-8E4C41E2EF20} - \gekCi9oBuHwfRAF8tXCYeQ -> No File <==== ATTENTION
Task: {2DA54A1D-C8A3-441A-A112-1414FC0C5D36} - \Waaru -> No File <==== ATTENTION
Task: {427AB4A9-DCFE-41EF-8880-BA435B9F20FF} - \9fd7b578-79a8-4120-9970-c89d17e57c9e-1-6 -> No File <==== ATTENTION
Task: {600B9776-E753-4BFE-867A-6642B0FC3EDB} - \9fd7b578-79a8-4120-9970-c89d17e57c9e-1-7 -> No File <==== ATTENTION
Task: {6D9316B8-F4B9-433F-95AC-E49B705C96F7} - \75079631-40cc-4325-b3b8-8e362ad582a7-1-6 -> No File <==== ATTENTION
Task: {72ADEF30-C44A-46BC-A642-B830CEC7D03F} - \75079631-40cc-4325-b3b8-8e362ad582a7-1-7 -> No File <==== ATTENTION
Task: {83A70DDB-03B2-4330-9F80-67561691602A} - \PhraseProfessor Auto Updater 1.10.0.21 Core -> No File <==== ATTENTION
Task: {845F80CC-24CC-4068-9322-B183FBC041A6} - \Maintenance Service-zkq3t2ftoei1ltl -> No File <==== ATTENTION
Task: {8953A50B-63AD-4AD5-8A82-54814A47B41B} - \Adobe Flash box Files Update Ver 2015918 -> No File <==== ATTENTION
Task: {9D103689-193E-41B4-B178-70BA609849BF} - \Global Updates AT - zkc3bgfvogi1ytl -> No File <==== ATTENTION
Task: {AE0715D7-BAFD-44B6-B421-7690E6C7C518} - \75079631-40cc-4325-b3b8-8e362ad582a7-6 -> No File <==== ATTENTION
Task: {B9892F98-B0EA-4FBF-B9DC-937DB5F79681} - \9fd7b578-79a8-4120-9970-c89d17e57c9e-3 -> No File <==== ATTENTION
Task: {BDDB1FFE-5B52-4EE3-8E48-531731D52A65} - \75079631-40cc-4325-b3b8-8e362ad582a7-5 -> No File <==== ATTENTION
Task: {BE727E3B-28D4-4FC6-9D99-4B4EFCA2EB99} - \HDsGsjbQj5an7sFL -> No File <==== ATTENTION
Task: {C9843A74-7427-426C-96CC-4C0306674A12} - \QQBrowser Udpater Task(Core) -> No File <==== ATTENTION
Task: {D1781686-5513-4975-96CD-577C602B22F6} - \9fd7b578-79a8-4120-9970-c89d17e57c9e-5 -> No File <==== ATTENTION
Task: {DD1ACE85-C658-4FBB-82E1-AB9C98CD8781} - \9fd7b578-79a8-4120-9970-c89d17e57c9e-7 -> No File <==== ATTENTION
Task: {EFCF3C6F-303A-45DF-8BB4-BAE02D65848F} - \QQBrowser Udpater Task -> No File <==== ATTENTION
2015-09-18 18:42 - 2015-09-18 18:42 - 00034720 _____ () C:\WINDOWS\system32\Drivers\bsdriver.sys
2015-09-18 18:36 - 2015-08-19 12:41 - 00056736 _____ (Windows ® Win 7 DDK provider) C:\WINDOWS\system32\Drivers\cherimoya.sys
C:\IQIYI Video
C:\WINDOWS\system32\drivers\bsdriver.sys
C:\Program Files (x86)\Rising
C:\Users\Christine\AppData\Roaming\Tencent
C:\program files (x86)\common files\tencent
C:\Program Files\shopperz170920151519
C:\Program Files (x86)\Tencent
影像中心 (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
照片库 (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: Reg Delete "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F
Reg: Reg Add "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset


Save this as fixlist.txt, in the same location as FRST.exe
FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that

THEN
Please download Malwarebytes Anti-Malware to your desktop
  • Double-click mbam-setup-version.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:
    • Ensure that "Enable free trial of Malwarebytes Anti-Malware Premium" is unchecked
    • Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • If an update is found, you will be prompted to download and install the latest version.
  • Once the program has loaded, select Scan now. Or select the Threat Scan from the Scan menu.
  • When the scan is complete , make sure that everything is set to "Quarantine", and click Apply Actions.
  • Reboot your computer if prompted.
Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

To access logs from Malwarebytes Anti-Malware 2.0:

mbamlogs.JPG

1.Open Malwarebytes Anti-Malware 2.0
2.Click History > Application Logs
3.Double-click the log you would like to open

Scan Logs record detections from manual scans, including threats detected and the actions taken against them

To save a Scan Log:

1.Open the log file you would like to save
2.Click Export
3.Choose to export to a .txt
4.Choose a folder to save the log file in, then click Save
5.Post that log here
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#9
sewildman50

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3 log files attached.

Attached Files


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#10
Essexboy

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How is the computer behaving now ?  


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#11
sewildman50

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How is the computer behaving now ?  

It seems to be ok right now.  However, there is still an item with chinese characters pinned to the task bar.


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#12
Essexboy

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Are you able to right click that and select unpin ?

Have the BSOD's ceased now ?
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#13
sewildman50

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It is unpinned.  All seems good now.

 

Thanks so much!


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#14
Essexboy

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Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix
Select the options as shown
delfix.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

CryptoPrevent.JPG

Malwarebytes

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme ;)

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave:
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#15
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.


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