[Reddoug]

Hi All

 

I volunteer for a Computers for Schools origanzation. We had several of these computers donated to us and after doing a clean installs the CPU runs at 100%.

 

I am trying to figure out why if possible this computer is running at 100% CPU. Demafucatured some of the other ones that had the same problem. The disk I used to install the OS has been used on other computers and they do not have any problems so I am sure the disk is not infected.

 

Windows 7 Pro 64bit Pentium Dual-Core E6300 @ 2.8GHz 4GB of RAM

 

This computer I ran killdisk and wrote zeros the the HD and reinstalled Windows 7. I have install System Internals suite on the computer but I am not the best with it. Looking for a place to start trouble shooting.

 

Any help will be greatly appriciated.

Doug

 

[Advertisements]

Get Process Explorer

http://live.sysinter...com/procexp.exe
Save it to your desktop then run it (Vista or Win7 - right click and Run As Administrator).  

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures


Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  

Wait a full minute then:

File, Save As, Save.  Open the file Procexp.txt on your desktop and copy and paste the text to a reply.

 

 

If you can't get process explorer to run you can right click on the clock and select Start Task Manager then Processes then click twice on the CPU column Header and tell me what are the top 5 processes and what % of CPU time does each use/

 

 

[RKinner]

Get Process Explorer

http://live.sysinter...com/procexp.exe
Save it to your desktop then run it (Vista or Win7 - right click and Run As Administrator).  

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures


Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  

Wait a full minute then:

File, Save As, Save.  Open the file Procexp.txt on your desktop and copy and paste the text to a reply.

 

 

If you can't get process explorer to run you can right click on the clock and select Start Task Manager then Processes then click twice on the CPU column Header and tell me what are the top 5 processes and what % of CPU time does each use/

 

 

[Reddoug]

Just to let you know I am using TeamViewer to access computer remotely since the volunteer center is only open 3 days a week. Output shows TeamViewer using a lot of CPU but CPU was running at 100% before it was installed.

 

Thanks for your help.

Doug

 

Process    CPU    Private Bytes    Working Set    PID    Description    Company Name    Verified Signer
TeamViewer_Desktop.exe    44.49    165,720 K    136,664 K    3080    TeamViewer 10    TeamViewer GmbH    (Verified) TeamViewer
procexp64.exe    26.77    22,208 K    40,376 K    2300    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
System Idle Process    2.97    0 K    24 K    0            
TeamViewer.exe    5.47    33,692 K    45,888 K    2640    TeamViewer 10    TeamViewer GmbH    (Verified) TeamViewer
csrss.exe    3.39    15,808 K    15,424 K    428    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows
Interrupts    3.46    0 K    0 K    n/a    Hardware Interrupts and DPCs        
System    1.77    252 K    7,180 K    4            
svchost.exe    1.45    17,336 K    33,848 K    700    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
taskmgr.exe    1.11    3,092 K    11,004 K    848    Windows Task Manager    Microsoft Corporation    (Verified) Microsoft Windows
lsass.exe    0.79    5,240 K    20,988 K    468    Local Security Authority Process    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    0.78    4,292 K    20,356 K    580    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
explorer.exe    0.51    47,492 K    59,188 K    3928    Windows Explorer    Microsoft Corporation    (Verified) Microsoft Windows
TeamViewer_Service.exe    0.31    12,024 K    19,884 K    2792    TeamViewer 10    TeamViewer GmbH    (Verified) TeamViewer
svchost.exe    0.19    33,956 K    77,596 K    828    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
audiodg.exe    0.18    16,600 K    16,476 K    3272    Windows Audio Device Graph Isolation     Microsoft Corporation    (Verified) Microsoft Windows
tv_w32.exe    0.02    1,392 K    4,948 K    1868    TeamViewer 10    TeamViewer GmbH    (Verified) TeamViewer
taskhost.exe    0.01    14,760 K    18,196 K    1000    Host Process for Windows Tasks    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    0.01    31,684 K    46,732 K    372    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
SearchIndexer.exe    0.01    22,284 K    22,184 K    2028    Microsoft Windows Search Indexer    Microsoft Corporation    (Verified) Microsoft Windows
tv_x64.exe    < 0.01    1,688 K    4,912 K    2240    TeamViewer 10    TeamViewer GmbH    (Verified) TeamViewer
svchost.exe        90,304 K    117,588 K    756    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
WmiPrvSE.exe        2,380 K    6,180 K    2428    WMI Provider Host    Microsoft Corporation    (Verified) Microsoft Windows
winlogon.exe        2,760 K    7,132 K    1480    Windows Logon Application    Microsoft Corporation    (Verified) Microsoft Windows
wininit.exe        1,476 K    4,364 K    396    Windows Start-Up Application    Microsoft Corporation    (Verified) Microsoft Windows
TrustedInstaller.exe        37,164 K    41,724 K    964    Windows Modules Installer    Microsoft Corporation    (Verified) Microsoft Windows
taskhost.exe        8,604 K    14,644 K    1376    Host Process for Windows Tasks    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        4,688 K    16,960 K    648    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        11,548 K    25,180 K    1044    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        2,004 K    12,532 K    1596    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        160,324 K    46,288 K    3440    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        12,016 K    29,308 K    796    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        5,320 K    20,648 K    1128    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
spoolsv.exe        6,264 K    11,056 K    300    Spooler SubSystem App    Microsoft Corporation    (Verified) Microsoft Windows
smss.exe        440 K    1,120 K    260    Windows Session Manager    Microsoft Corporation    (Verified) Microsoft Windows
services.exe        4,452 K    13,704 K    452    Services and Controller app    Microsoft Corporation    (Verified) Microsoft Windows
procexp.exe        2,156 K    7,160 K    3284    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
lsm.exe    0.02    2,760 K    4,592 K    476    Local Session Manager Service    Microsoft Corporation    (Verified) Microsoft Windows
igfxtray.exe        2,720 K    7,852 K    2144    igfxTray Module    Intel Corporation    (Verified) Intel Corporation
igfxsrvc.exe        2,568 K    7,584 K    2220    igfxsrvc Module    Intel Corporation    (Verified) Intel Corporation
igfxpers.exe        2,344 K    7,520 K    2184    persistence Module    Intel Corporation    (Verified) Intel Corporation
hkcmd.exe        2,528 K    7,592 K    2176    hkcmd Module    Intel Corporation    (Verified) Intel Corporation
GWX.exe        3,152 K    1,148 K    2436    GWX    Microsoft Corporation    (Verified) Microsoft Windows
GWX.exe        4,112 K    1,172 K    2484    GWX    Microsoft Corporation    (Verified) Microsoft Windows
GWX.exe        3,168 K    1,136 K    2500    GWX    Microsoft Corporation    (Verified) Microsoft Windows
dwm.exe        4,336 K    5,404 K    2000    Desktop Window Manager    Microsoft Corporation    (Verified) Microsoft Windows
ctfmon.exe        2,000 K    4,164 K    2688    CTF Loader    Microsoft Corporation    (Verified) Microsoft Windows
csrss.exe    < 0.01    2,124 K    9,036 K    356    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows
 
 

[RKinner]

Interrupts    3.46  is much too high.  Should normally be under 1.5.  Usually indicates a bad or poorly written driver.  This is much more important than the low number would seem to indicate.

 

Right click on Computer and select Manage.  Then Device Manager.  Do you see a bunch of yellow flags?  I'm guessing that you are missing the chipset utility and probably some other drivers.

 

What make and model is the PC?

[Reddoug]

Thanks, I will check it out and let you know.

 

Doug

[Reddoug]

Hi

 

Deive manager show PCI Simple Communications Controller with an ! mark on it. I removed and tried to reinstall but did not rteinstall correctlly. When I get back to the computer this Saturday I will try and find correct driver for it.

 

Thanks for ther help

Doug

[RKinner]

I'm surprised it's just one.  Usually a lot more if the chipset is missing.

 

 

Can you do a speccy on it?

 

Get the free version of Speccy:

http://www.filehippo.com/download_speccy (Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  Download, Save and Install it.  

Close all browsers and open programs before running Speccy.  Run Speccy.  When it finishes (the little icon in the bottom left will stop moving), File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  (It will be near the top about 10 lines down.)  Save the file and close notepad  Attach the file to your next post as it is usually too large for the forum (Click on More Reply Options then Choose file, select the file, Open, Attach this File) Uninstall Speccy.
 

 

 

Sometimes running a boot log will show some problem areas:

 

Follow the procedure on http://www.techrepub...lp-of-msconfig/
When you get to Step 3 Substep 2.  Copy and paste the text from Notepad of C:\windows\ntbtlog.txt into a reply.

(If you get a pop up just click on No Thanks I know everything)

 

 

[Reddoug]

Not able to update some devices due to age of MB, Intel DG965MQ no support for Windows 7. Thinking of trying 32bit Windows 7, This comp came with XP Pro. 

 

Interrupts higher than previous post

 

 

Thanks, Doug

 

 

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer

svchost.exe 29.87 55,928 K 16,160 K 1368 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

procexp64.exe 21.31 21,104 K 38,796 K 2680 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

dwm.exe 14.95 28,364 K 27,292 K 1976 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows

System Idle Process 13.85 0 K 24 K 0 

csrss.exe 13.45 2,164 K 20,900 K 440 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows

Interrupts 5.44 0 K 0 K n/a Hardware Interrupts and DPCs 

System 0.88 160 K 764 K 4 

explorer.exe 0.15 38,764 K 54,716 K 1984 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows

chrome.exe 0.03 41,700 K 82,884 K 892 Google Chrome Google Inc. (Verified) Google Inc

taskhost.exe 0.02 6,772 K 11,172 K 1876 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows

SearchIndexer.exe 0.02 18,524 K 16,568 K 2360 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 0.01 19,964 K 36,980 K 844 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 0.01 14,016 K 15,212 K 292 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 0.01 7,052 K 11,348 K 812 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe < 0.01 66,120 K 72,240 K 772 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

chrome.exe < 0.01 63,956 K 75,200 K 2420 Google Chrome Google Inc. (Verified) Google Inc

svchost.exe < 0.01 17,204 K 18,352 K 720 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

winlogon.exe 2,680 K 6,996 K 1248 Windows Logon Application Microsoft Corporation (Verified) Microsoft Windows

wininit.exe 1,452 K 4,396 K 408 Windows Start-Up Application Microsoft Corporation (Verified) Microsoft Windows

TeamViewer_Service.exe 4,472 K 12,520 K 1260 TeamViewer 10 TeamViewer GmbH (Verified) TeamViewer

svchost.exe 3,968 K 9,004 K 600 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 3,412 K 7,100 K 664 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 11,372 K 12,876 K 276 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 1,824 K 5,152 K 3028 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 4,284 K 9,588 K 1124 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

sppsvc.exe 2,692 K 8,660 K 1300 Microsoft Software Protection Platform Service Microsoft Corporation (Verified) Microsoft Windows

spoolsv.exe 6,056 K 11,036 K 796 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows

smss.exe 468 K 1,100 K 260 Windows Session Manager Microsoft Corporation (Verified) Microsoft Windows

services.exe 4,336 K 7,920 K 464 Services and Controller app Microsoft Corporation (Verified) Microsoft Windows

procexp.exe 2,148 K 7,104 K 1772 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

lsm.exe 2,204 K 4,024 K 488 Local Session Manager Service Microsoft Corporation (Verified) Microsoft Windows

lsass.exe 3,536 K 10,344 K 480 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows

igfxtray.exe 2,280 K 6,292 K 1392 igfxTray Module Intel Corporation (Verified) Intel Corporation

igfxsrvc.exe 2,072 K 5,996 K 2056 igfxsrvc Module Intel Corporation (Verified) Intel Corporation

igfxpers.exe 1,896 K 6,012 K 1804 persistence Module Intel Corporation (Verified) Intel Corporation

hkcmd.exe 2,144 K 6,124 K 1784 hkcmd Module Intel Corporation (Verified) Intel Corporation

GWX.exe 3,036 K 580 K 2284 GWX Microsoft Corporation (Verified) Microsoft Windows

csrss.exe 1,860 K 3,952 K 356 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows

chrome.exe 79,236 K 112,816 K 2184 Google Chrome Google Inc. (Verified) Google Inc

 

[RKinner]

Sorry for the delay.  Was on a trip this weekend.

 

It looks like your motherboard had Vista drivers on the download page. 

 

https://downloadcent...p-Board-DG965MQ

 

They should work for win 7.

 

Sounds like a good idea to try win 7 32bit if it used to run XP and you can't find drivers. 

[Reddoug]

Hi

 

Finally got back to the computer today. Vista drivers will not install. Hooked up a different hard drive and installed XP Pro, CPU running at 1%. This computer does not like Windows 7. 

 

Thanks for your help

Doug