[Confused Dave]

Sorry, my previous post wasn't too clear. I understand the need to boot in safe mode I just didn't understand why the program was telling me to do so when I already had.

 

Just completed a reset and things look more promising. I tried installing MalwareBytes and it seems to have completed without errors. Should I run a scan?

[Advertisements]

Ah OK I understand now... That is just generic advice as the programme at that stage does not check

Yes please run a MBAM scan and post the log

[Essexboy]

Ah OK I understand now... That is just generic advice as the programme at that stage does not check

Yes please run a MBAM scan and post the log

[Confused Dave]

Ah I see

 

 

Malwarebytes Anti-Malware
www.malwarebytes.org

 

Scan Date: 01/10/2015
Scan Time: 21:45
Logfile: mbam.txt
Administrator: Yes

 

Version: 2.1.8.1057
Malware Database: v2015.10.01.06
Rootkit Database: v2015.09.22.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

 

OS: Windows 10
CPU: x64
File System: NTFS
User: Ellen

 

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 336017
Time Elapsed: 22 min, 57 sec

 

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

 

Processes: 0
(No malicious items detected)

 

Modules: 0
(No malicious items detected)

 

Registry Keys: 0
(No malicious items detected)

 

Registry Values: 0
(No malicious items detected)

 

Registry Data: 0
(No malicious items detected)

 

Folders: 0
(No malicious items detected)

 

Files: 1
PUP.Optional.WinYahoo, C:\Users\Ellen\AppData\LocalLow\Microsoft\Internet Explorer\Services\WinYahoo.ico, Quarantined, [cefc79d8afdce45233bb02834cb853ad],

 

Physical Sectors: 0
(No malicious items detected)

 

(end)

[Essexboy]

Are you experiencing any problems at all now ?

[Confused Dave]

No visible problems at all now. I installed and ran kaspersky which returned nothing mailicious. Firefox also is now connecting without problem. Is there anything you would recommend from here?

You've been a great help, I really appreciate it

[Essexboy]

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix
Select the options as shown


Malwarebytes

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.