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Continual crashes and CPU spikes of 100%


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#1
darrin1063

darrin1063

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I have an older Alienware Aurora (I know, don't ask) and it has all of a sudden gotten REALLY flaky and unstable. At first, I thought it was the power supply (which DID burn out), so I replaced it. Afterwards, it would continue to spike, crash and was completely unstable.

 

I than saw some people talking about the liquid cooler unit. Pulled it out, opened it, was all clear. I than replaced it with a "beefier" unit anyways. Regardless of what I do, I can't seem to find the problem. Same thing happens even in safe mode. 

 

I took this from Process Explorer and am "hoping" someone might be able to see something that I don't. 

 

Process     CPU   Private Bytes     Working Set PID   Description Company Name      VirusTotal  Verified Signer

System Idle Process     85.60 0 K   24 K  0                      

procexp64.exe     4.93  23,624 K    46,716 K    6024  Sysinternals Process Explorer      Sysinternals - www.sysinternals.com       (Verified) Microsoft Corporation

HWMonitor.exe     4.37  4,560 K     11,512 K    6124                   

Interrupts  1.64  0 K   0 K   n/a   Hardware Interrupts and DPCs             

dwm.exe     1.46  28,144 K    30,364 K    3216  Desktop Window Manager  Microsoft Corporation       (Verified) Microsoft Windows

csrss.exe   0.40  2,392 K     9,472 K     520                    

taskmgr.exe 0.31  2,600 K     9,344 K     5180                   

explorer.exe      0.22  55,472 K    70,884 K    3344  Windows Explorer  Microsoft Corporation       (Verified) Microsoft Windows

System      0.21  176 K 2,400 K     4                      

SooloosHelper.exe 0.15  23,352 K    19,820 K    4652                   (No signature was present in the subject)

chrome.exe  0.13  131,344 K   283,772 K   4664  Google Chrome     Google Inc.       (Verified) Google Inc

chrome.exe  0.11  93,552 K    97,688 K    1312  Google Chrome     Google Inc.       (Verified) Google Inc

NvStreamNetworkService.exe    0.08  7,364 K     14,724 K    2536                   

NIS.exe     0.07  51,344 K    12,088 K    2200  Norton Internet Security      Symantec Corporation       (Verified) Symantec Corporation

IEMonitor.exe     0.05  1,560 K     5,912 K     5012  Internet Download Manager agent for click monitoring in IE-based browsers Tonec Inc.        (Verified) Tonec Inc.

winword.exe 0.04  89,076 K    115,356 K   5264  Microsoft Word    Microsoft Corporation            (Verified) Microsoft Corporation

NvStreamUserAgent.exe   0.03  7,072 K     16,492 K    3484                   

AppleMobileDeviceService.exe  0.03  3,880 K     11,312 K    1812  YSLoader.exe      Apple Inc.        (Verified) Apple Inc.

chrome.exe  0.03  94,672 K    135,404 K   1632  Google Chrome     Google Inc.       (Verified) Google Inc

NvStreamService.exe     0.02  7,396 K     10,168 K    2292  NVIDIA Streamer Service      NVIDIA Corporation            (Verified) NVIDIA Corporation

svchost.exe 0.02  8,232 K     15,488 K    1980  Host Process for Windows Services      Microsoft Corporation         (Verified) Microsoft Windows

XBoxStat.exe      0.02  2,024 K     6,188 K     4580  XBoxStat.exe      Microsoft Corporation       (Verified) Microsoft Corporation

svchost.exe 0.01  14,092 K    15,940 K    1364  Host Process for Windows Services      Microsoft Corporation         (Verified) Microsoft Windows

WerFault.exe      0.01  2,856 K     10,980 K    3920                   

iPodService.exe   0.01  2,284 K     6,584 K     5096  iPodService Module (64-bit)      Apple Inc.        (Verified) Apple Inc.

SyncCompanion.exe 0.01  20,072 K    17,264 K    4452                   (No signature was present in the subject)

svchost.exe 0.01  12,984 K    22,824 K    936   Host Process for Windows Services      Microsoft Corporation         (Verified) Microsoft Windows

svchost.exe < 0.01      12,876 K    14,440 K    1660  Host Process for Windows Services      Microsoft Corporation         (Verified) Microsoft Windows

Fitbit Connect.exe      < 0.01      7,288 K     17,716 K    4696  Fitbit Connect Desktop Client      Fitbit, Inc.            (Certificate expired) Fitbit, Inc.

NvBackend.exe     < 0.01      14,992 K    21,416 K    3688  NVIDIA Backend    NVIDIA Corporation       (Verified) NVIDIA Corporation

FitbitConnectService.exe      < 0.01      13,780 K    19,408 K    2008  Fitbit Connect Service     Fitbit, Inc.            (Certificate expired) Fitbit, Inc.

svchost.exe < 0.01      4,144 K     8,276 K     956   Host Process for Windows Services      Microsoft Corporation         (Verified) Microsoft Windows

taskhost.exe      < 0.01      12,980 K    14,864 K    3224  Host Process for Windows Tasks Microsoft Corporation         (Verified) Microsoft Windows

officeclicktorun.exe    < 0.01      25,312 K    34,644 K    1908  Microsoft Office Click-to-Run      Microsoft Corporation         (Verified) Microsoft Corporation

svchost.exe < 0.01      20,720 K    36,232 K    1040  Host Process for Windows Services      Microsoft Corporation         (Verified) Microsoft Windows

svchost.exe < 0.01      9,912 K     12,600 K    2040  Host Process for Windows Services      Microsoft Corporation         (Verified) Microsoft Windows

NIS.exe     < 0.01      15,728 K    10,204 K    3748                   

IDMan.exe   < 0.01      7,420 K     15,432 K    4636  Internet Download Manager (IDM)      Tonec Inc.        (Verified) Tonec Inc.

wmpnetwk.exe      < 0.01      10,796 K    11,284 K    4052  Windows Media Player Network Sharing Service   Microsoft Corporation         (Verified) Microsoft Windows

csrss.exe   < 0.01      2,076 K     4,448 K     448                    

svchost.exe < 0.01      160,140 K   169,956 K   712   Host Process for Windows Services      Microsoft Corporation         (Verified) Microsoft Windows

iTunesHelper.exe  < 0.01      3,472 K     11,452 K    4872  iTunesHelper      Apple Inc.            (Verified) Apple Inc.

nvvsvc.exe  < 0.01      4,280 K     11,968 K    1524                   

winlogon.exe            2,416 K     6,744 K     576                    

wininit.exe       1,296 K     4,260 K     532                    

svchost.exe       3,856 K     8,920 K     804   Host Process for Windows Services      Microsoft Corporation         (Verified) Microsoft Windows

svchost.exe       2,360 K     5,536 K     1152  Host Process for Windows Services      Microsoft Corporation         (Verified) Microsoft Windows

svchost.exe       19,180 K    22,876 K    468   Host Process for Windows Services      Microsoft Corporation         (Verified) Microsoft Windows

svchost.exe       1,776 K     5,512 K     2348  Host Process for Windows Services      Microsoft Corporation         (Verified) Microsoft Windows

svchost.exe       2,372 K     5,740 K     2868  Host Process for Windows Services      Microsoft Corporation         (Verified) Microsoft Windows

svchost.exe       4,384 K     9,764 K     1948  Host Process for Windows Services      Microsoft Corporation         (Verified) Microsoft Windows

spoolsv.exe       6,148 K     11,452 K    1620  Spooler SubSystem App   Microsoft Corporation       (Verified) Microsoft Windows

splwow64.exe            1,340 K     4,260 K     732   Print driver host for 32bit applications      Microsoft Corporation         (Verified) Microsoft Windows

smss.exe          376 K 1,024 K     288                    

services.exe            5,396 K     9,824 K     620                    

procexp.exe       2,120 K     7,076 K     2132  Sysinternals Process Explorer      Sysinternals - www.sysinternals.com       (Verified) Microsoft Corporation

nvxdsync.exe            6,788 K     18,268 K    1516                   

nvvsvc.exe        2,084 K     6,856 K     876   NVIDIA Driver Helper Service, Version 347.25      NVIDIA Corporation            (Verified) NVIDIA Corporation

nvtray.exe        3,624 K     10,248 K    4412  NVIDIA Settings   NVIDIA Corporation            (Verified) NVIDIA Corporation

nvSCPAPISvr.exe         2,532 K     5,820 K     904   Stereo Vision Control Panel API Server      NVIDIA Corporation            (Verified) NVIDIA Corporation

NvNetworkService.exe          4,484 K     8,816 K     2264  NVIDIA Network Service      NVIDIA Corporation            (Verified) NVIDIA Corporation

mDNSResponder.exe       1,960 K     5,468 K     1880  Bonjour Service   Apple Inc.        (Verified) Apple Inc.

lsm.exe           2,452 K     4,160 K     660                    

lsass.exe         5,360 K     13,140 K    644   Local Security Authority Process      Microsoft Corporation         (Verified) Microsoft Windows

GWX.exe           3,092 K     944 K 4068  GWX   Microsoft Corporation         (Verified) Microsoft Windows

GfExperienceService.exe       3,604 K     9,472 K     800   NVIDIA GeForce ExperienceService NVIDIA Corporation            (Verified) NVIDIA Corporation

dllhost.exe       2,036 K     6,900 K     5324                   

conhost.exe       908 K 2,800 K     2548                   

conhost.exe       992 K 3,180 K     3668  Console Window Host     Microsoft Corporation            (Verified) Microsoft Windows

conhost.exe       1,216 K     4,252 K     3492                   

chrome.exe        34,648 K    47,552 K    4480  Google Chrome     Google Inc.       (Verified) Google Inc

chrome.exe        25,192 K    27,780 K    3064  Google Chrome     Google Inc.       (Verified) Google Inc

chrome.exe        26,040 K    32,188 K    4932  Google Chrome     Google Inc.       (Verified) Google Inc

chrome.exe        31,600 K    39,172 K    5564  Google Chrome     Google Inc.       (Verified) Google Inc

audiodg.exe       15,472 K    15,252 K    4456                   

atiesrxx.exe            1,276 K     4,496 K     332   AMD External Events Service Module      AMD         (Verified) Microsoft Windows Hardware Compatibility Publisher

atieclxx.exe            2,232 K     6,844 K     1264                   

armsvc.exe        1,116 K     3,900 K     1788  Adobe Acrobat Update Service  Adobe Systems Incorporated          (Verified) Adobe Systems

 

Any help is most appreciated.


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#2
amarkkassery

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Hi darrin1063, welcome to GeeksToGo!

 

I looked at your log briefly and services.exe seems suspicious. I would recommend that you create a new post with instructions found here. Please make sure to read all the instructions carefully.


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#3
darrin1063

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Thanks Amark!! I posted it per your instructions. Appreciate it.

 

http://www.geekstogo...ay-be-infected/


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#4
amarkkassery

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Hi darrin1063,

 

I noticed that the other post has not been answered as yet. Sorry about that. They might have missed you, somehow.

 

If you still have issues, please go here, and paste a link to the other post, and they should help you.

 

Sorry and thanks!


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