Thanks. Are you sure all critical and important updates are installed from Windows Update?
BSoD only when woken from sleep and playing MGSV; sent from tech forum
Posted 01 October 2015 - 11:58 AM
I think so. When I have Windows Update check it tells me there's no-thing to install. But then, it said that last time as well, which is why I thought they'd all been installed.
Posted 01 October 2015 - 12:21 PM
Please download and install Internet Explorer 11 from the following link. Even if you don't use it as your primary browser, it's important to keep updated to protect you from vulnerabilities.
Also, do you have Zone Alarm installed or did you previously?
Posted 01 October 2015 - 12:37 PM
I had Zone Alarm very briefly. No idea why it's still turning up in places.
EDIT: I didn't think to mention this but Internet Explorer is now installed and I believe up to date.
Edited by For the love of sod., 01 October 2015 - 01:21 PM.
Posted 01 October 2015 - 01:30 PM
Please download and run the removal tool Reboot if prompted. Let me know if you have any issues.
Posted 01 October 2015 - 01:39 PM
Sorry, that download link appears to be dead. It links to the page that has the download on it, but if you try to use the download button it says 'file not found'.
Posted 01 October 2015 - 01:49 PM
Sorry about that. We'll do it a different way. Were you able to download and install IE11?
Posted 01 October 2015 - 02:00 PM
Please go to Windows Update again and check for updates. You should now see some more that need to be installed. Do this until there are no more.
Posted 01 October 2015 - 02:19 PM
After rebooting, please go back to Windows Update to see if there are more to install. There are usually dependent updates so that's why more show up after installing a batch of them.
Posted 01 October 2015 - 02:20 PM
Just had it check and it says no important updates are available.
Posted 01 October 2015 - 02:24 PM
OK, thanks for checking.
I see a lot of services running related to Panda Security. Are you aware of any software that you use that utilizes this?
Posted 01 October 2015 - 02:27 PM
Short answer: No, let's kill it.
What I'd written previously:
Wow, really? Thought I'd finally put a stop to that. No-thing I'm aware of should use that. I tried Panda Security a while back and I imagine this is from that. It stopped working entirely though it would keep starting on booting Windows, but it wouldn't uninstall, and I think I used some tool to remove it but can't remember. If it's still there, maybe not.
Posted 01 October 2015 - 02:35 PM
Thanks. Please do the following.
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download attached file and save it to the Desktop. fixlist.txt 58.57KB 75 downloads
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
Step#2 - FRST Registry Search
1. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
2. Copy and paste ZoneAlarm,Zone Alarm into the Search box and click the Search Registry button.
3. When the scan is complete a notepad window will open with the results. Please copy and paste the contents in your next reply. If for some reason notepad doesn't open the file should be
saved on your desktop named Search.txt.
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