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does y laptop have a virus [Closed] [Solved]


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#1
canadianchicklet

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hello i wonder if someone can help me see if this laptop has a virus.. it hasnt worked  properly for a while.  lagging etc.. i ran malwarebytes and got rid of a bunch of stuff.. but if someone could tak a look...its a toshiba windows 8 processor is.. amd a10-5745m  apu with radeon tm hd graphics 2,10 ghz... 8 gb ram.... 64 bit operating system...  any help would be appreciated.. ty

 


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#2
Essexboy

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Hi first I will need a look see :)

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Select additions at the bottom
  • Press Scan button.
    frst.JPG
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please attach both logs generated.

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#3
canadianchicklet

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here it is

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#4
Essexboy

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Not a great deal showing .. When is it slow ? When online or at startup ?

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 

CreateRestorePoint:
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => No File
CHR HKLM\SOFTWARE\Policies\Google: Restriction <======= ATTENTION
Toolbar: HKLM-x32 - No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
CHR HKLM-x32\...\Chrome\Extension: [nppllibpnmahfaklnpggkibhkapjkeob] - <not found>
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers


Save this as fixlist.txt, in the same location as FRST.exe
FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S0].txt as well.

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#5
canadianchicklet

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It's actually my son's laptop...he said..it's random..but he forgot to tell me..the main reason he asked me to look at it..was...Internet Explorer says something not responding..and closes on him all the time...
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#6
Essexboy

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Is IE his default browser or is Chrome default ?
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#7
canadianchicklet

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Ie is....sorry I have out of town company. .not checking emails much :)
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#8
Essexboy

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OK could you press windows + X keys together
On the menu that appears select Command Prompt (Admin)
A black box will open
In the box type or copy/paste :

sfc /scannow

Then press enter
On completion reboot and try IE for a while and see if it behaves itself


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#9
Essexboy

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.


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#10
Essexboy

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User returned

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Select additions at the bottom
  • Press Scan button.
    frst.JPG
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please attach both logs generated.

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#11
canadianchicklet

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here it is!!

Attached Files


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#12
Essexboy

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Could I have the main log as well please :)


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#13
canadianchicklet

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so sorry i ttached both idk why only one worked

Attached Files

  • Attached File  FRST.txt   52.32KB   67 downloads

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#14
Essexboy

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Could you let me know how it is behaving on completion of this

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint:
HKU\S-1-5-21-3712499783-581391182-1704282419-1001\...\MountPoints2: {05f9bc36-6104-11e4-8250-806e6f6e6963} - "D:\StartMe.EXE"
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => No File
CHR HKLM\SOFTWARE\Policies\Google: Restriction <======= ATTENTION
Toolbar: HKLM-x32 - No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
CHR HKLM-x32\...\Chrome\Extension: [nppllibpnmahfaklnpggkibhkapjkeob] - <not found>
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers


Save this as fixlist.txt, in the same location as FRST.exe
FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download Junkware Removal Tool to your desktop.
  • Right-mouse click JRT.exe and select "Run as Administrator" the tool will open and start scanning your system
  • please be patient as this can take a while to complete depending on your system's specifications
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • post the contents of JRT.txt into your next message.

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#15
canadianchicklet

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sorry.. a family member has been in hospital ... i couldnt continue... i downloaded that... saved it in notepad... ran frst... is says i dont know what im doing... do i need to paste that stuff in the little box in frst?


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